Vicky Mills

@FirstBSA Hi @FirstBSA I was on the exact same bus this morning and it still stinks of sick so I don't think the depot have done anything about it. Seems like it possibly wasnt cleaned properly, and could maybe do with investigating?

@FirstBSA just to let you know, the 7:50 #19 bus from the Horseshoe to Bath absolutely stunk of vomit this morning

@YOSushi how long does it typically your complaints team take to respond? I emailed on the 29th of March due to an issue I'd experienced in one of your restaurants

@FirstBSA Thanks Ellice

@FirstBSA + the horseshoe is the 1st stop for that bus so it's not like something happened since leaving depot I don't think a good job was done to make it suitable for paying passengers + It arrived with all windows closed so its not like a reasonable attempt to fix the smell was made

@FirstBSA I'm pretty sure it had been cleaned because there were no visible fluids, but it still stunk. Unfortunately this means your team had cleaned it and signed it off as acceptable to run, but I don't think it was acceptable to subject passengers to this.

@FirstBSA Thanks for responding Keja (no thanks to the company for being useless though!) Could I ask, what time did the 07:04 48x from Blackhorse Lane to the Horseshoe operate today?

@FirstBSA is the 07:34 #48x from blackhorse road to the horseshoe running today?

@FirstBSA Hi Kiki, I only ask because I'm going to have to make my commute 30 minutes longer and get the 7:04 since it's clear I can't rely on the 7:34, I just wondered if you knew whether it was running any better

@FirstBSA is the 07:34 48x from blackhorse lane to the centre running?

@FirstBSA The drivers obviously have to learn and it was no fault of his, but he should never have been on that route during the time people rely on your service the most.

@FirstBSA The 07:34 did eventually show but late and with no communication. I believe the reason it was so late is because the driver was new/learning the route, as he had a supervisor with him. I'd argue that training drivers during commuter hours is an issue very much in your control.

@FirstBSA is the 07:34 48x, from blackhorse road to the centre, running this morning? It's dropped off of both board and app with no notice

And now the 07:44 48x from blackhorse road to Bristol centre is saying cancelled?? Do you actually have a functioning bus service or..?

It is -2°

@FirstBSA Yes

@FirstBSA is the 17:47 #19 from bath depot to Bristol parkway running? It's not on the board and the app still just says 17:47??

@FirstBSA And this week barely scratches the service. The bosses at First should be ashamed. The only good thing from my journey yesterday was how helpful the driver was - please pass on a thanks to him.

@FirstBSA Every time this happens, First blame traffic/operational issues/xmas etc which looks fine as a one off but it's not a one off. There is serious logistical mismanagement within the company. Its an ongoing problem - all this week the 19 has either been severely late or too small