polka brothers

I have two #tickets available for @ChakaKhan at @southbankcentre this evening. Listed on Twickets at face value.

can you help me with a query?

Hello @SageAppliances

@SageAppliances I've been waiting days for a response to my query - via your website and phone - is there anyone in your customer service department?

@SageAppliances I've been waiting for a response to my query re faulty Bambino Plus machine for days...nobody replies, nobody answers calls...can you help?

@AvantiWestCoast Well I still have to wait 5 or 6 days for the pending payment to time out and release back into my account, so not ideal.

@paulcarruthers I'm glad you've been able to sort it, I'm sorry you've had these issues. - Lucy

@AvantiWestCoast once again your website has taken payment for a ticket and not completed the transaction so now I have to wait days for the bank to release the £94. I also have to book another ticket and hope that it works. Happens every time. Terrible experience.

@AvantiWestCoast yep...i have rebooked it and thankfully it worked this time as I did it via the app and Apple Pay. Your website payment engine is horrifically bad.

@paulcarruthers Hi, I'm ever so sorry. Is this showing as a pending payment? - Lucy

I reckon at least 1 in 3 times I book on their website, @AvantiWestCoast tells me the payment couldn't be taken but there's a pending payment that doesn't get released for 5+ days.

once again @AvantiWestCoast ticket purchase fails...take the money, no ticket...wait 5 days+ to get money back.

@AvantiWestCoast So if it is an available ticket then it is a valid route.

@paulcarruthers Our website would need to sell all available tickets - Mike

@AvantiWestCoast why am I being told that my ticket from Euston to Wolverhampton isn't valid via Stafford despite it being valid by any route and a change detailed at Stafford? I bought it on your website. Ridiculous.

@AvantiWestCoast So why do you sell the ticket with this change?

@paulcarruthers I see, the Train Managers would be trained on tickets and validity so we'd have to advise you that what they are saying would be correct info - Mike

@AvantiWestCoast No, the train manager...he has passed my ticket but says it isn't valid. I do this route several times a month. I showed him the change in your app and he still says it isn't valid.

@paulcarruthers Sorry to hear that, have the station staff advised you of this? - Mike

@AvantiWestCoast and can't seem to find a phone number or any kind of immediate help on your website

@AvantiWestCoast just tried to book train ticket but didn't complete due to website error but you have a pending payment from my bank account?

had to return to twitter to see if I can get a response to a customer services query. i'm off again now.

@RHP_UK I've been waiting since 1st November for a meaningful response to my query for garage repairs. Can someone please get back to me?

@Tudortweet Hey! How are you? I'm mostly smuggling outrageous ideas into the beer industry nowadays...IoW is just a (somewhat) frequent day trip to the beach :)

@paulcarruthers Nice to reconnect. How’s the smuggling of outrageous ideas to the I of W working out?

Been a minor bucket list to do since I was a kid. Hovercraft, best way to get to IoW. ✅

@samuriinbred We have a 2013 Seat Leon Fr. It’s excellent.