PC Optimum

@SkyPrincess88 Hi there, we’re sorry to learn you’re having trouble using the PC Optimum app. Could you please send us a DM and share the error message? We’d be happy to assist!

@pc_optimum It’s been over a week and I still can’t access my PC Optimum app. I’ve deleted and redownloaded it and cleared cookies/cache. It’s gotta be an app problem at this point.

@bbailer Hi there, we’re sorry to learn you’re having trouble using the PC Optimum app. Could you please send us a DM? We’d be happy to assist!

@pc_optimum this has been coming up for the last week on the app what is going on

@casandramem Hi Samantha, we apologize for your experience. We'd like the opportunity to assist you further. Could you please DM us a brief description of your concern? Thank you.

@pc_optimum PC Optimum is a Sick Joke. For over a month I have been trying to talk to a real live person here because their Chat option is at best NOT an option. Wait Time on las call this week was 90 NINETY MINUTES at 9:45 in the Morning! Are you seriously kidding me? 90 Minutes? Who tje hell has that much time to sit on hold and listen to confusing messages? 90 Minutes tells me you either have to few employees to handle the calls or you simoply don't give a crap about Customers! At the very lease, you ought to have an email address we cause to get our issues addressed!

@sophiechen580 Hi there, we'd like the opportunity to assist you further. Kindly send us a DM with your PC Optimum registered email address and your points balance. Thank you again for this chance to help!

@pc_optimum I can’t login to my account in app and website for many days , I can’t open it,my family can’t too. In Saskatoon.

@feraluniverse Hello Rob, we're sorry to hear of your experience with our app. We'd like to review this further, please send us a DM.

Hey @pc_optimum what’s up with the deceiving marketing. Fix your damn app! Using the search function to pick an item it does not show the proper prices. It shows the milk under my home store in the list but not the price it is there. It told me milk was 2.14 but it was 2.91 1of2

@swervin_mervin Hello Matt. We are sorry this has happened to you. Try a different browser, hopefully that will do the trick. If not, clear you cache and cookies. You may need to update the app by uninstalling and reinstalling it. Let us know how you make out. Thank you!

@pc_optimum I am unable to access my account on the app. I have tried to change my password and it still won’t let me log in. I’m not sure why it was logged out in the first place. Any ideas?

@gorhamsd Hi Susan, we’re sorry to learn you’re having trouble loading your offers. Could you please send us a DM letting us know whether you’re using the app or website and share the error message? We’d be happy to assist!

@pc_optimum Unable to load my offers today. When will it be fixed. Shopped today and missed all offers.

@BobcatRosie Hi Rose, sorry to learn you're having trouble with the app! Please check that your phone’s software and the PC Optimum™ app are updated via the App Store/Google Play. If the issue persists, try deleting and reinstalling the app. Feel free to DM us if you need more help!

@pc_optimum Cannot access PC Optimum through mobile app on phone. It says you’re having technical issues. However can access through web on desktop. Shall I delete app and reinstall or just wait? Thanks.

@LilOldMee Hi there, thanks for reaching out. We've sent you a DM—please reply there for further assistance!

@pc_optimum Couldn’t access the app! Couldn’t save my offers and can’t load new ones today!? Going for groceries now and will miss out on points! NOT COOL! I’m not going to go through my bill and waste time adding them after the fact!!

@cando069 Hello Ron. Thank you for reaching out! Your PC Optimum account is linked to your PCid, which you can use to log in to applicable apps on your phone. This would not change your card information. Please let us know if you have any other questions!

@pc_optimum Can I still use my PC Optimum card at the store if I download the flyer app to my phone?

@Just1n87 Hi there, thank you for sharing your experience with our PC Decadent chocolate chip cookies. We would like to look into this further for you. Please send us a DM with the product UPC? Please also include the lot code and best-before date. We look forward to your response!

@pc_optimum 😕😡

@heathermojelski Hello Heather, we’re aware of ongoing issues with our websites. This is being reviewed internally and we hope to be back up and running soon. Sorry for the inconvenience!

@pc_optimum Gee. Sure would like to spend my points online today.Can't buy groceries online with points today. The websites were down half the day and when I finally get on - I can't use my points anyway. What exactly is the point?

@RaquelRktgirl1 Thanks for sharing your feedback, Raquel. We understand how frustrating it can be when offers don’t feel relevant to you. We’ll be sure to pass your comments along to the appropriate team.

@pc_optimum How ridiculous are my offers. i can't even earn a $1 on these offers. It is ridiculous you sent me a Joe Fresh offer, to purchase an apparel for $30, but also the offer is subject o my also purchasing a baby item. I am a senior & have no babies in my life. Do better.

@AFewConcerns Hello there, we're sorry to hear you have not heard back. We have followed up with our team and they will reach out with an update as soon as possible. Should you have any further questions or concerns, please send us a DM for assistance. Thank you.

@pc_optimum Hey guys! Ten days ago I submitted an inquiry. I understand you're busy. What’s the time frame on a follow-up? "Case Number: 23053644 Thanks for your message, our Member Support team is on it"

@zygoat Hello Ben, thank you for reaching out. We would like to look into this further for you. Please send us a DM so we can review. Thank you.

@pc_optimum How the HELL can I suppress your app’s patronizing push notification marketing bullshit? My settings are already off. #UX

@_vdemo Hello there, we're sorry to learn that your facing issues with submitting a missing points inquiry. We would like to look into this further for you. Please send us a DM with additional information regarding the missing points inquiry. Looking forward to your response.

@pc_optimum How come whenever I attempt to complete a missing points inquiry I always get a “something went wrong. please retry” message that never sends? Convenient.

@Sajee93760384 Hello Sajee, we're sorry to hear you have not heard back. Kindly send us a DM for further assistance. Thank you.

@pc_optimum I made a points inquiry and haven’t heard back yet it’s been more than 5 days it has been like that previously as well. I hope to hear back soon

@curiousla_ga Hello there, we would like to look into this further. Can you please send us a DM with further details so we can review? Thank you.

@pc_optimum one can no longer sign into your app without you sharing your consumers’ information?! Which one is pcid for f’s sake? WTHELLY!!!! #canadian

@SuperShoppingCA Hello there, thank you for reaching out. We would like to look into this further for you. Please send us a DM with your PC Optimum registered email address, your current points balance and an image of your purchase receipt. Thank you.

Very disappointed in @pc_optimum I purchased over$75 before tax, but I did not get my 20,000 bonus points.