PC Financial

@jp_dubs72 Hi Joanne, I'm sorry to hear about your experience. I noticed that you have reached out in a private message. We will continue to assist you from there. CD

@PCFinancial 1. It wasn’t inactive at the time of the purge 2. You literally upgraded/sent new card in Feb! 3. You charged me $120 for the privilege! What a SCAM! Please contact me at minimum with a credit for $120 fee. And no, I won’t be re applying. You’re a joke, not a bank!

@tessamaespeaks Hi Tessa, I'm sorry to hear about your experience. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial why is it every Friday evening I lose access to my funds until Saturday morning? This has been a consistent issue. Every Friday 6pm to 12amEST Need explanation or need fixed.

@MarpoleJon Hi Jon, I'm sorry to hear your payment hasn't posted. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial so transferred $ from my money account to my MC & it’s been pending for 12 hours! It used to be instant, what happened?

@AlyssiaS Hi Alyssia, I'm sorry to hear about your experience. I noticed that you have reached out in a private message. I will continue to assist you from there. CD

@PCFinancial live agent disconnected call while I am trying to investigate potential fraud in my account, not very professional!!!! Live chat only goes in circles, not a very useful customer service - needed manager contact immediately

@TDOTSwain Hello, I’m sorry to hear about your experience with long hold times. Kindly send me a DM with your name and the phone number associated with your account, and I will arrange for a specialist to contact you. HB

@PCFinancial I've been on hold waiting for a specialist for nearly an hour. I'm afraid your services might end for the day before I talk with someone

@peekadeeznuggz Hi Leo, thanks for reaching out. I'm sorry to hear you're experiencing issues with the app. Kindly send us a PM with your name and phone number on your account and I can arrange for a specialist to contact you. HB

@PCFinancial I know the @PCFinancial mobile app doesn't work for thousands of users since January, causing people to miss bill payments and get nsf fees among other issues. More people report this issue every day, and call in to the overburdened call centres. The staff can't help. Smh

How much do you know about PC Financial®’s digital banking features? Test your knowledge!

@francis05577875 Hi, the issue has now been resolved, please try again and kindly let us know if you experience any further issues. I apologize for any inconvenience. RR

@PCFinancial WHY IS THE APP DOWN? IVE BEEN TRYING TO LOGIN FOR AN HOUR ITS BEEN LOADING FOR AN HOUR

@CalvinHtut Hi , the issue has now been resolved, please try again and kindly let us know if you experience any further issues. I apologize for any inconvenience. RR

@PCFinancial Do you have an estimated time for services to be restored? Seems PC Optimum, PC Financial and more are all down.

@Satanyi Hi Satanyi, I'm sorry about your experience. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. RR

@PCFinancial I reported suspicious charges on March 12 and was promised a callback within 48 hours.I’ve called 4 times since and keep being told I’ll hear back within 24 hours. It’s been over a week-my card is still blocked and no one has contacted me. When will this be resolved?

@Nomigurl Hi Naomi, I'm sorry about your experience. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial are thieves. You consistently take money from my account. I called yesterday, assured there was sufficient funds for my insurance, then the transaction declined today and I'm told it's my fault! This has happened more than once. I have no more trust in you

@robertajwalker4 Hi Roberta, I'm sorry about your experience. If you could kindly send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

Spent hours on hold with @PCFinancial only to be disconnected twice during supervisor transfers. Finally reached one, only to have them renege on a promised annual fee waiver. Appalling customer service. Please DM to resolve this. #PCMastercard #CustomerService

@LycanKing89 Hi TheOneTrueMorty, thank you for reaching out to President's Choice Financial. Kindly DM me with the name and phone number on your account and I will arrange for a specialist to contact you for further assistance. HB

@PCFinancial just got my money account card and haven’t activated it yet can I cancel it or can I just not activate and shred it?

@maplemoosers Hello Maple, I'm sorry to hear of the issue sending us a DM, I kindly ask you try one more time. If the issue persists, please send us a PM on Facebook or a DM on Instagram. HB.

@PCFinancial I can't dm you it won't let me. I've also tried to call 3 times and got hung up on Everytime. This is getting to be super frustrating.

@PCFinancial is this a me issue or have you guys been having issues all day? I haven't been able to send etransfers all day. I keep getting these errors, and I do have a card that's activated so Im not really sure.

@Mildredhymh Good morning Mildred, no maintenance is currently scheduled. Having said that, I would like the opportunity to review this further, please send us a dm. Thanks. RR

@PCFinancial is pc financial doing maintenance

@LcMillar @yeg_md Hi, I'm sorry to hear of your experience calling in. Please send us a private message with your name and contact number, I will arrange for a specialist to reach out. RB

@yeg_md @PCFinancial I have called twice after 9:00am my local time and both times the automatic assistance says goodbye 🫠

@yeg_md Hi Matthew, I'm sorry about your experience. I noticed that you have reached out in a private message, we will continue to assist you from their. CD

@fionamaryan Hi Fiona, I'm sorry to hear about the live chat experience and apologize for the inconvenience. Please send us a direct message with your name and contact number, I will arrange for a specialist to reach out. RB

@PCFinancial - you have added an annual fee of $120 to my newly acquired World Elite MC. The 'Chat' mode on the site was unable to help, so I waited for a 'Live Agent'. Nadine C was brusque and rude and cut me off before I could text back a message to her.

@canning35108 Hi Kenneth, I'm sorry for your experience. If you could send a private message with your name and contact number, I can arrange for a specialist to reach out. CD

@PCFinancial Hey @PCFinancial, remember me? Still waiting on a call back from you…… it’s been over a week now.

@clarkkmike Good afternoon, I'm sorry about your experience and would like to get you some assistance. If you could kindly send us a private message with your name and contact details, I can arrange for a specialist to reach out. CD

@PCFinancial been on the phone two hours and got disconnected twice just to replace a card. Your service is a joke.