Peopledesign

Is CX like a bathtub? Like a sandwich? A lot of people have responded well to our video on Custom Experience systems, so we've adapted it into an article and a guide. marketing.peopledesign.com/cx-systems-gui… #CX #customerexperience #frameworks #uxdesign

“A model for clarity in a field that rarely has any.” That's what our hero, Ralph Caplan, said about our book. Our Brand Identity Framework: peopledesign.com/brand-identity… #branding #designtwitter #strategy #framework

We are so excited to get back to conducting client workshops and educational seminars. Here's to collaborative work! #collaboration #workshops #seminar

People are the ubiquitous part of business innovation and social change but too often are left out of the equation. peopledesign.com/purpose

We are extremely proud to be part REP4 - an unexpected model for unprecedented change in education. We created the brand identity. @gvsu is the organizer and driving force behind this innovative effort. rep4.org #education #innovation #equity #community

Newsletter: Measured Success - eepurl.com/hyn69n

Metrics are great, but be careful what you measure. Newsletter: Measured Success - mailchi.mp/peopledesign/n…

What are the boundaries and opportunities of design? peopledesign.com/insights/reach… #Sustainability #designtwitter

Systems thinking is a way to face complex CX challenges ahead. This talk is from a recent Customer Experience Management symposium. peopledesign.com/insights/cx-sy…

How do you think about CX? UX? Managing customer interactions? @kevinbudelmann was a speaker Customer Experience Management Symposium by CXM@MSU from @michiganstateu. In this video, we share ideas about systems thinking and framing CX challenges. youtu.be/-rLEb_YYvV8

Newsletter: Please Rate Your Experience - eepurl.com/hohSmT

Experiences can be rated and described, but they are hard to define. Many are exploring the frontiers of the experience economy with increasing intensity. Human experience, however, remains elusive. Read the full article on our website: bit.ly/3bDREKR

Newsletter: What's the Problem? - eepurl.com/hll8Bn

People have opinions. We like to question things. The tricky part is knowing where opinions come from - or where they might lead us. To make a bigger difference, we need to find the right problem. Read the full article: peopledesign.com/ideas/whats_th…

We are presenting at the Fall 2020 CXM Best Practices Symposium, a free online event Thursday, October 29. The Symposium is hosted by CXM@MSU, an organization focused on advancing customer experience management. Click here to register: bit.ly/2TrsJQs

Customer Experience Systems - eepurl.com/hg8cjn

Customer experience management is about balancing the needs of customers and organizations. People are complicated, and serving them well isn’t easy. CX systems can become complex, but the right ingredients can make for a better recipe. Read the article: bit.ly/3dQKNgj

Check out my new podcast episode with @kevinbudelmann — We talk about Essential Brand Building Steps — listen here 🔈 ebaqdesign.com/podcast/8 #branding #brandbuilding #brandidentity

Newsletter: UX Principles at Work - eepurl.com/hd1VMv

Maturing concepts in digital design are a helpful source of input. As we better understand user behavior and experience, the fields of UX and interaction design offer a new foundation for these digital and physical environments. Read the full article here bit.ly/2FEOadl