Petnet

@TlrCorbin Hi Tyler - Thank you for this. I will share it with our software team.

@Petnetio So the machine has a battery backup. In theory it could remain operational if the power were to go out/internet access was lost. However, without feeding times and amounts cached on the machine it really falls short in these rare instances. I see an update opportunity.

@Dman2306 @petnetiosupport We tweeted about the issue as soon as we were made aware of it. This issue effected a small portion of the Petnet family. We sincerely apologize for this inconvenience. At this time you should be operating smoothly.

We have been informed of a Server Maintenance that has taken place on one of our servers. This may cause your SmartFeeder to show red in an offline state, however, your scheduled feeds will dispense. You may get a missed feed notice due to being offline. Stay tuned for updates.

@Dman2306 @petnetiosupport The Low Hopper Notifications will be back in the next couple weeks. I do not have an exact date for you.

@Dman2306 @petnetiosupport We temporarily took the Low Hopper Notification out while we improved the accuracy capabilities of the device by activating load sensors previously dormant. The hopper level setting in the app's Food tab is a secondary place for you to manually keep tabs on your food level.

@dustyknows @petnetiosupport Hi Dusty - I located your support ticket and emailed you back. Sorry to keep you waiting!

@thomsoar @petnetiosupport Hi Andrew - Happy to help! Please contact us through email so we are able to look up your device and help you troubleshoot: Support@Petnet.io. Make sure to let us know the email address that you use with your Petnet account.

@petnetiosupport can’t get the manual feeding button to work. I’ve toggled it off/on via the app and tried both a short and long press but nothing happens. Any suggestions?

@corkyd Please note - this is not a gen2 model. This is a gen1 model. It also looks like you are missing the power adapter and chew-resistant cord.

@coymak If your Petnet SmartFeeder did not automatically reconnect to your router after falling offline, usually a simple power-cycling will do it. If you need further assistance please reach out to our support team: Support@Petnet.io / (855) 738-4650

@thomsoar @petnetiosupport Hi Andrew - Glad we were able to get you up and running! Happy SmartFeeding! Please reach out to Support@Petnet.io for any further assistance.

@petnetiosupport just received the 2nd gen feeder. The app continually fails to set up the device. Using ‘change device’ option within the iOS app to replace my 1st gen device with this one.

@marshallsunnes Hi Marshall - Very sorry that your tweets slipped by us! I found you in our system. I will reach out to you via email to do some troubleshooting.

@GuyNamedKyle @petnetiosupport Hi Kyle - Our servers are running smoothly. Please reach out to us via Support@Petnet.io. We will be able to take a look at your account and assess what is going on.

@petnetiosupport Is there a problem with petsmart service right now? My petsmart is connected to my wifi but is showing offline in the app. After restarting the feeder it shows online again until I try making a change in the app then it goes offline again.

@kbtang88 @petnetiosupport We use Rasberry Pis in the office for various testing purposes, but we have not looked into Hass.io integration. I will pass this along to our software team to see if we can do this.

@Petnetio @petnetiosupport Do you also support hassio?

@petnetiosupport I just wonder if you support home assistant like Google assistant etc...

@mpires_19 Hi Mariana - I am not sure why you weren't responded to immediately! Please check your email. I have just written you back!

@Timmmmmmmm We recently sent out an August Newsletter with pet health & care info to our members. Any email you receive from us will have an unsubscribe option at the bottom which we honor. If you received anything else, plz forward to info@petnet.io so we can take a look. Take care!

@itsmattcarroll Hi Matthew - absolutely! We have rabbit customers, ferret, guinea pig, mini pig, and parrot customers. Excited to have you join our family!

@joseph_pettit Hi Joe - Happy to help! Please reach out to our Support team to follow up. I tried to find you based on your Twitter handle, but could not locate you in our system. We can be reached at Support@Petnet.io // 855-738-4650 Please letus know what email you use with your account.

@Petnetio Hey folks - I was told I would be receiving a replacement feeder early last week but haven't heard anything since. Can you help?

@newstuff2buy11 Hi, you are linking to the old version of our product. We have a new gen2 model available! petnet.io/pages/smartfee…

newstuff2buy - (Petnet SmartFeeder, Automatic Pet Feeder for Cats and Dogs, Compatible with Alexa) for best price at is.gd/aaehS2 images-na.ssl-images-amazon.com/images/I/41eHY…

This is a #SmartFeeder, right? Well…I’m sitting here begging for food! 😋 #Petnet #Portioncontrol #LiveToEat