Andrew Thomson

@HM_Passport my 4 year old child’s passport photo was rejected because they were smiling. Your photo guidelines clear state that children under 6 can smile. Who do I need to speak to in order to resolve this? I tried the hotline but was told they couldn’t help.

@Argos_Online the iOS app and website both continually fail when I click the “continue with delivery” button. The app shows a “sorry, we can’t find the page you’re looking for” message whereas the website just reloads the trolley page.

@TandemDiabetes do you know when the iOS app will likely be available on the UK App Store?

@SugarmateApp I’ve got my Dexcom data in nightscout and have connected this to sugarmate and can now see my data on the website. Why remove the iOS app from the UK store if there is the option to source data from alternative means?

@thomsoar The Dexcom Partner Web API Program is currently only available in the US. It will be available for use outside the US as regional regulatory and technical requirements are addressed. We're sorry we don't have an update for you right now.

@SugarmateApp do you know when the non US Dexcom servers will be supported (I’m in UK)? Why can’t sugarmate temporarily use the legacy shareous1.Dexcom.com API until the new one is available?

@Tesco Got in earlier but app timed out whilst taking payment and then crashed. Having to wait in the queue and I fear I’ll lose my slot (been waiting over an hour to get back in).

@virginmedia Why do renewing customers get offered deals NOWHERE near as good as the ones advertised on the website? Been a customer for many years and the deal I get offered is almost 2x the price?

@ghdHelp I emailed a few days ago. STILL waiting on a reply... @BBCWatchdog @MartinSLewis

@thomsoar Hi Andrew. Thank you for getting in touch and we are sorry to hear about this. Could you please DM your email address and we will see that this is looked into with the relevant team?

@ghd What a PR disaster Black Friday was for you. No excuse for a website to behave the way yours did. If you have an issue then take the website OFFLINE and don’t make your customers suffer and leave them out of pocket (multiple times!)

@ghd @Alice_Rath Looks like you're still having issues taking payments.

@Alice_Rath Hey! It seems we've broken the inernet 😱 we're working on it and will have the website back up & running ASAP!

20% off the ghd max and mini stylers 😱 this is one Black Friday deal you will NOT want to miss 👆 Shop the sale 👉 ghd.tm/35szRzS #ghd #goodhairday #blackfriday #bfsale #blackfridaysale

@petnetiosupport can’t get the manual feeding button to work. I’ve toggled it off/on via the app and tried both a short and long press but nothing happens. Any suggestions?

@petnetiosupport Was just about to report the issue. Thanks for confirming that my furball did indeed get fed as per usual and that she lied to me again!

We have been informed of a Server Maintenance that has taken place on one of our servers. This may cause your SmartFeeder to show red in an offline state, however, your scheduled feeds will dispense. You may get a missed feed notice due to being offline. Stay tuned for updates.

@Petnetio sent support an email re feeder setup issues.

@petnetiosupport just received the 2nd gen feeder. The app continually fails to set up the device. Using ‘change device’ option within the iOS app to replace my 1st gen device with this one.

@nextofficial it’s great that your Silverburn store has a lift. Shame it’s of no use... (pram is the same width as a standard wheelchair)

@virginmedia There are no known issues displayed. I previously got good speeds when I joined VM. Now getting slow connection and nothing has changed. Rebooted router at weekend and that didn’t help.

@thomsoar Sorry to see this Andrew. Are there any known issues displayed in your area here virg.in/service? If not, we have some tips here for getting the most out of your broadband connection. virg.in/wifihelp. ^DW

@virginmedia online chat doesn’t appear to be working. Have tried for the past 2 hours and it just says that the team are currently unavailable.

@virginmedia Paying for 150MB and recently only getting 31MB!

@thomsoar Hi Andrew, sorry to hear this. The online chat option is busy at present, as soon as an agent becomes available the 'Start Chat' option will display. Is there anything I can assist you with from here? ^DW

@Tidepool_org can you run the chrome-uploader via the CLI? Would be awesome to poll readings from 640G every 5-10mins and show reading on the mac’s menu bar.