Pets at Home

@sherbert79 Good afternoon, I am so sorry your next day order has not arrived as planned. So we can absolutely take a look into this for you, can you DM us with your order number and address/postcode confirmation please 😊 Best Wishes, Laura@petsathomeofficial 🐾

@petsukofficial Iv waited in all day for a delivery of an item that was needed urgently, paying g for next day delivery, and it still hasn’t arrived and Iv received no update!!

@KathrynKinnear of anyone ? (CEO, Customer Services etc) Or, if you sent your letter of complaint in the form of an e mail, can you let me know your e mail address? I kindly await your reply, Rebecca Pets at Home Customer Services 2/2

@KathrynKinnear I fully acknowledge that you should have received a response by now – I’m incredibly sorry Kathryn! I’m keen to locate your letter. To clarify, was it posted to us - & in your name ? If so, can you let me know the postal address you used and if you made it to the attention 1/2

@PetsatHome I sent a letter into head office raising concerns around one of your stores, that was 6 weeks ago, when might I hear back do you think?

@lkingforfstlove Hi, I am sorry to hear that you have been having issues with DPD delivering your parcels. We are keen to look into this further for you and get this logged with our team. We kindly ask that you send us a DM with your full name, address and order number. Best wishes Carrie@PAH

@PetsatHome stop using DPD! they purposely choose not to deliver parcels (to flats) from yourselves. unfortunately, i’m not able to get certain things in store as they’re online exclusives. it’s only DPD who i have issues with, they make excuses. (1/2)

@Esmetheparrot look into the matter further and see how we can help. Many thanks, Manon@PAH 2/2

@Esmetheparrot We’re very sorry to hear about your partner’s recent experience at our Gloucester store. We understand how frustrating this must have been and sincerely apologise for the inconvenience caused. If your partner would like to contact us directly, we would be more than happy to 1/2

Very poor service from @PetsatHome Gloucester today. My partner phoned before leaving to check if they had the required dog food in stock. Told 'yes' so he drove 21.5 miles to buy some. On arrival he's told it's not in stock!! No helpful suggestions other than 'buy it online'

@GemmaWiles you. Alternatively, you're welcome to return the toys to the store with your receipt so a colleague can assist. Many thanks, Manon@PAH 2/2

@GemmaWiles Hi Gemma, We're sorry to hear of your disappointment with the mice cat toys. Please could you send us a DM with an image of your receipt, or your postcode, full name and email address if you scanned a Pets Club card. We can then have a look into this for 1/2

@hope11206 We're so sorry to hear about your order 😞 Please DM us with your order number, email address and full name so we can have a look into this for you. Many thanks, Manon@PAH

@PetsatHome hello my subscribe order wasn’t needed so I never picked it up. I didn’t get a refund so I went back to check my account status and it says collected. I’m quite shocked and confused - I’ve definitely not picked it up so how can it have been collected? Very angry

@MrAshManchester had paid. I want to reassure you that this has been raised with the relevant teams so we can look into what went wrong and prevent this from happening again in the future. I am truly sorry for any inconvenience caused Best wishes, Carrie@PAH 2/2

@MrAshManchester Hi Carol, Please accept my sincere apologies. It is incredibly disheartening to hear what happened with your order. Having looked over your details and the order itself, I can see that my colleague Emily has issued a replacement for you, and a refund of the delivery fee you 1/2

@PetsatHome sent you a important DM

@dapperlad2911 back in stock; please keep checking our website for the most up-to-date information. Best Wishes, Nim@PAH🐾 2/2

@dapperlad2911 Good Afternoon Chris, I am sorry the Pets at Home Honking Duck Dog Toy is out of stock at your nearest stores. We replenish a lot of our most popular lines weekly; therefore, I’m sure it won’t be out of stock for delivery for long. I don't have a date as to when this will be 1/2

@PetsatHome can we get unlimited Mr Ducky’s because our Bella the Beagle is obsessed but destroys them 😂

@dapperlad2911 it is still available in selected stores. You can check local store availability here: petsathome.com/product/pets-a…. Best Wishes, Nim@PAH 🐾 2/2

@dapperlad2911 I’m really sorry to hear this, and I completely understand how disappointing it must be when Bella’s favourite toy hasn’t been available. I’ve looked into this further and I can confirm that Mr Ducky hasn’t been discontinued. It’s currently out of stock for home delivery, but 1/2

@GoodKingMort We are truly sorry for the upset caused & if there’s anything further we can do to support you in the meantime please let us know. 🙂

@PetsatHome Thank you Rebecca, I appreciate your help - very much appreciated. It may be that the receptionist was having a bad day, nevertheless the way she acted wasn’t appropriate.

Why is it okay for a receptionist to just completely blank me when asking them a question, and then give me a dirty look and a patronising voice when I ask again @PetsatHome? Luckily the other receptionist was very helpful - she eventually had to answer for her. Not great.

@GoodKingMort Many thanks for your reply & for keeping me updated. I’m confident the Practice Manager will address your customer care concerns but if there's anything else I can support you with, don't hesitate to let me know. I'll strive to help. Kind Regards Rebecca@Pets

@PetsatHome Thank you for your reply, yes this was the Chelmsford branch. I’ve been told my complaint has been cleared forwarded to their practice manager 👍🏽

@stevekn79677904 have any further queries. I’ll do my best to help. Kind Regards Rebecca@Pets 2/2

@stevekn79677904 I’m truly sorry to hear of your loss. Having pets myself, I know this must be a difficult time for you Steve. Unfortunately, we’re not permitted to accept returned items that have been opened/ partially used (unless faulty) Please don’t hesitate to let me know if you 1/2

@PetsatHome Our dog recently died and we have a opened bag of wildways dog food that he only ate about one meal out of. Can we take it back for a refund as it's a pets at home brand?