PHED

WAR AGAINST EXTORTION Know your role as a customer: Report any suspicious activity via the PHED whistleblower hotline: 08114646572. #PHEDCares #WarAgainstExtortion #KnowYourRole #CustomerAwareness #SayNoToExtortion #StaySafe

@ipraywell Dear @ipraywell , we sincerely apologize for the delay and inconvenience experienced. This is not the level of service we aim to provide. Your complaint has been noted and we will urgently follow up to ensure it is addressed.

@PHEDconnect Leaving your customer hanging for days is not nice. Complaints was made at your office at east west road, response was no network, sent DM since Friday, you promised to follow up and up till now, no response after several messages reminding you of your promise.

PUBLIC NOTICE Still waiting for paper bills? That ends June 2026 MD Customers, E-Billing is now active — no more missed bills. Update your details now to stay connected. #PHED #EBilling #GoPaperless #PowerUpdate

@_shulla Hello there, we understand how frustrating this and we sincerely regret the inconvenience. Restoration efforts are ongoing in your area.

@PHEDconnect Abeg Abeg when will NTA have light ehhh

@McleodRj Dear Customer, we apologize sincerely for any inconvenience. We are aware of the electricity situation at your area right now and our technical team is coordinating with all parties involved to make improvements.

@PHEDconnect No light in ogbogoro and rumukwashi, what's the issue? It's been 6 days now and no light

@imo_ukpe Dear Imo, we understand how discouraging this can be. Your feedback has been noted and efforts are ongoing to improve electricity supply and service delivery.

@PHEDconnect This issue or that issue everywhere. Can you guys just break phed and other discos into 10 parts for better service.

@DearyObi We haven’t gone silent on this, dear customer. Work is still ongoing by the relevant stakeholders and we are closely monitoring developments.

@PHEDconnect No lights at Igwuruta since January till now

@Uzygolden Dear @Uzygolden , we hear you. We understand the expectation for stable electricity supply and this concern has been noted for attention as improvements are ongoing.

@PHEDconnect Uninterrupted bill delivery? I was hoping to see uninterrupted power supply.

@IAMGENTLESPIRIT Hello dear @IAMGENTLESPIRIT , we sincerely understand how frustrating this must be and we sincerely apologize. Kindly visit our office for proper assessment and assistance, as this will require physical inspection by the metering team. We appreciate your understanding.

@PHEDconnect Pls I need your team to come help me check my meter at 90 Jesus Avenue, by location or can connect through NTA Apara-link, it's not displaying since last week and I can't recharge and my unit is almost running out before it stopped displaying.

@Ani_nuelSunny Dear Customer, we want to reassure you that we are actively taking steps to restore power to your area. We deeply regret any inconvenience this outage has caused and kindly request your patience as we diligently work to bring back the power supply to your location.

@PHEDconnect Going to 2weeks now you guys have refused to give rumuolumeni st johns axis light

HAPPY NEW WEEK Start the week with a smile. It sets the tone for everything that follows. - Anonymous #MondayMotivation #NewWeek #StayPositive #GoodVibesOnly #RiseAndShine #StartStrong #PHEDCares

@QueenDigitall Thank you for reaching out, dear Queen. We acknowledge your complaint regarding the power outage and sincerely apologize. We'll check with the technical team and see that this issue is resolved.

@PHEDconnect How far, federal line don get light since yesterday evening, abeg make una help us wey dey state line for nta mgbuogba abeg oo. Thank you!

@jeki4tala Dear Customer, we want to reassure you that we are actively taking steps to restore power to your area. We deeply regret any inconvenience this outage has caused and kindly request your patience as we diligently work to bring back the power supply to your location.

@PHEDconnect In the face of darkness at Igwuruta.

@IAMGENTLESPIRIT Hello dear @IAMGENTLESPIRIT , we sincerely understand how frustrating this must be and we sincerely apologize. Kindly visit our office for proper assessment and assistance, as this will require physical inspection by the metering team. We appreciate your understanding.

@PHEDconnect Pls I need your team to come help me check my connection at 90 Jesus Avenue, by location or can connect through NTA Apara-link, my meter box is not displaying since last week and I can't recharge and my unit is almost running out before it stopped displaying.

@AnagorEmek397 Dear Emeka, to help us assist you more effectively, could you please provide your exact location? We sincerely apologize for the outage and lack of communication.

@PHEDconnect Power outage since Sunday afternoon. No word from the firm

@DanielEbonine Hello dear Daniel, we sincerely apologize for any inconvenience this may have caused you. This will be communicated to our technical team to ensure supply is improved. We appeal for your patience.

@PHEDconnect Akani feeder, Port Harcourt has had no power for about 24+ hours. You keep flashing it. What is the reason for this ?

@onyedom2 Dear Dominic, we hear your concern and sincerely apologize for the poor level of service. We know this does not meet expected standards and we regret the experience. We've escalated this issue for attention and improvement.

@PHEDconnect This level of service that you people are dishing out to residents of Rumuapu , is it ok by all standards ? Residents of Rumuapu getting less than 2hrs of power supply when power is available, which may be about two or three times in a week?. I am ashamed of this kind of service.

@ilorioluwatoni @phspecials Dear Ilori, we are on it, and yours will be sorted as soon as possible. Kindly provide your Meter No and exact location. Thank you #PHEDCares

@phspecials @PHEDconnect Make them use that speed come fix our pole too for nvigwe now😪😪😪. E dun de go one week now

The speed they used in fixing the poles at NTA road is very commendable! Nice work @PHEDconnect

@LumiereCASAA @NERCNG Hello @LumiereCASAA , we noticed your post and would like to see if there is anything we can do to help. We sincerely apologize for the inconvenience experienced in this regard. Please send us a DM so we can assist you. Thank you

@NERCNG Hi. My meter is showing tampered. Please can you fix it? Meter no: 0124000773869 Address: 32 Chinwona street, Rumuodumaya ph @NERCNG @PHEDconnect

Electricity thief na when person tap light wey no be im own, connect illegal wire, tamper with meter or bypass light self. See eh, electricity thief fit make transformer blow. E dey spoil equipment wey dey use electricity. E dey make electricity regulators dem, dey increase tariff, so they fit solve the wahala wey this electricity thief dey cause. E dey also cause accident wey fit kpai person, and eh, if them catch you... hehe! Na jail be that o! And eh, na three years at least, na you go cool off for there. Or, you go pay fine, or make e be say you pay fine and still go jail self. No thief light o! No kpai yourself, eh! Make you no make other people self suffer. You fit stop this one right now! Report electricity thief to your DisCo. This message na from the Nigerian Electricity Regulatory Commission, NERC. NERC, make light for de dey. #NERC #Electricity #Electricitytheft #NESI #Penalties #Fines #ProtecttheGrid #Nigeria #Pidgin

Hello @OMOAKIN01 , we noticed your post and would like to see if there is anything we can do to help. Please accept our apologies for the inconvenience caused. We have experienced a temporary issue affecting token purchases traced to our service provider. The issue is being looked into and normal service will be restored as soon as possible. We truly regret the inconvenience caused to you and other residents affected.

@PHEDconnect please, kindly let us know why we cannot pay for token from online... It is too bad. Despite that there is no light, people want to buy token, no network in your online platforms to you. Three (3) flats in my compound in Uyo slept in darkness yesternight

Dear Adamu, we understand how inconvenient this is and apologize for the difficulty. You can purchase your token via the PHED payments web portal: just follow the simple steps to complete your purchase. If you need further assistance, kindly send your Meter No. via DM and we’ll support you.

@PHEDconnect What's going since yesterday I couldn't buy units?

Special Invitation !!! Join us for the PHED/NERC Customer Enlightenment & Complaint Resolution Meeting — Calabar 2026 Theme: “We Learn Together, We Win Together.” Date: Tuesday, 12th May, 2026 Be in the room where your voice matters. #PHEDCares #CustomerEnlightenment #NERC