Phoenix Group

Phoenix Group Holdings plc has changed its name to Standard Life plc. This account is no longer in use please follow @StandardLifeUK

@Nitromanuk Hi, we would like to apologise again for the delay. If you’re able to send us a private message with your details, we can follow this up with the relevant team and ask for a status update. Thanks. SG

@PhoenixGroupUK It's been escalated umpteen times. 8 weeks to come back to me to say you need some other paperwork. Absolutely disgusting.

@PhoenixGroupUK whatever you do, do not take out any life insurance policies out with these shysters or if you have one, seriously think about changing to a more reputable company.

@jeupham Hi John, thanks for reaching out. For further assistance regarding your policy, please contact the team on 0800 073 1777. Thanks, SG.

@PhoenixGroupUK I am approaching 66 years of age and have a pension with ReAssure. What is the process for claiming it?

@TootsieBinns Hi Joanna, we're sorry to hear this, could you please DM us with your full name, address, and date of birth, and we'll escalate the case over to the relevant team. Thanks. SG

@PhoenixGroupUK Phoenix Life are utter rubbish. I asked on 12 Dec for a h/c of Your Retirement Benefit Ilustrations. 21 Jan still NOTHING. I telephoned and asked them to post this to me again. 27 January still nothing. This morning after holding on for over 40 mins I hung up.

@Theo_christian7 Hi Theo, thanks for your interest. Please feel free to look at our Careers page for our available positions: thephoenixgroup.com/careers/

@PhoenixGroupUK Hello @PhoniexGroupUK Iam an accounting and finance masters graduate base in Scotland UK, I am reaching out to ask for your support and help as I am interested to work in accounting and finance industry, hope to hear back from you, much appreciated, Theo Christian

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@Karl13007598148 Hi Karl, we're sorry to hear this, we've just checked and believe it should be working as normal now. Can you tell us if you are still experiencing the same error? Thanks. SG

@PhoenixGroupUK Your website is down for maintenance and has been for last two days. I am trying to do some account admin and liver overseas so calling the call centre is not a convenient option. When will the website be available again?

@AnnaGriggs1972 Hi Anna, please can you send me a private message with further details and I'll look into this with the relevant team. Thanks, MF twitter.com/messages/compo…

@PhoenixGroupUK are trusts included in Probate? I know that legally they are outside the scope of Probate but your staff don't.

@SergioGiorgio12 @ValWapentake Hi both, we're so sorry to hear this, could you please DM us with the policyholder's full name, address and date of birth, and we'll escalate this to the relevant team. Thanks. SG

@ValWapentake @JHiAdvisersUK @PhoenixGroupUK I’m sorry for you Valerie. I found them to be worse than useless at a very difficult time. It’s a shame they’ve acquired a majority in the market as their systems are a mess. Zero credibility or understanding.

@JHiAdvisersUK @PhoenixGroupUK piss poor follow ups to a family bereavement from these two. Happy to take your money but less happy to answer any questions you have after completing their online information marathon.

@mohammadho94667 Hi, we're sorry to hear this, could you please DM us with your full name date of birth, and address, and we'll escalate it to the relevant team. Thanks. SG

If you ever have the misfortune to have to deal with #ReAssurepensions courtesy of the @PhoenixGroupUK then I do have your sympathy. What a complete bunch of amateurs and charlatans they are to deal with. Stay away is my advice. #nocustomercare

@hmbbaker515 Hi Hannah, we're sorry to hear this, we would like to reinvestigate your case. Would you mind sending us your full name, address, and date of birth? Thanks. SG

@PhoenixGroupUK Perhaps you should start by thinking about the customers waitiing to be paid their own money! 9 months in my case despite the financial ombudsman being involved and being promised a resolution again! But still nothing!

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@LorraineMo84625 Hi, we're sorry to hear this, could you send us a private message with you full name, address, and date of birth, and we'll escalate this case to our customer service team. Thanks. SG

@PhoenixGroupUK is there something wrong with your official “My Phoenix” messaging service? I keep receiving the same robotic message. Now on hold to speak to a human. #phoenixgroupuk #phoenixlife #poorcustomercare

@meredithdruid Hi David, we're sorry to hear this, could you please DM us with your full name, address and date of birth, and we'll escalate this to the customer service team. Thanks. SG

@PhoenixGroupUK I’ve have been waiting 8 (yes, eight) weeks for ReAssure to process the disinvestment of my AVC. No progress, no response to several requests for updates, no outlook on when they will complete, just silence. Totally unacceptable. I want MY money, please. David

@btempleton Hi Bill, we're sorry to hear this, if you're still experiencing issues with us, please feel free to send us a private message with your full name, address and date of birth, and we'll escalate it to the team. Thanks. SG

@cas11no @PhoenixGroupUK I know what you mean Julian. I’ve been trying to draw cash out of my pension for months. In the latest episode it’s taken them over a month to process a change of name form.

@cas11no Hi Julian, we're sorry to hear this. If you need assistance with your policy, please send us a direct message with your full name, address, and date of birth. We'll escalate this to our customer service team right away to ensure it’s looked into as a priority. SG

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@hmbbaker515 Hi, we sincerely apologize once again for the inconvenience caused. We've escalated your case over to the customer service team.

@PhoenixGroupUK I have sent a DM, I have already called over 20 times sent emails and letters. your customer service team have been “dealing”with this since November and your complaints team since March! Nobody ever responds to you, just given empty promises!

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@hmbbaker515 Hi, we're sorry to hear this, could you please send us a DM with your full name, date of birth, and address, and we'll escalate this over to the customer service team. Thanks. SG

@PhoenixGroupUK Please think about this! I am still waiting for funds from your company, 7 months post pension completion . It should be so simple but nobody takes any responsibility or action, just promises that are not kept! Have now taken to the financial ombudsman service in desperation!