Standard Life UK

@jeupham Hi John. Thanks for getting in touch. We would ask you to contact ReAssure directly and they will be able to help you in claiming your pension with them.

@StandardLifeUK I am now 66 years of age and have a pension with ReAssure. What is the process for claiming it?

@ewart_lynne Hi Lynne, if you would like to send us a private message with more information, we will do our best to help.

@MartinSLewis My hubby paid into Standard Life for 18 months a private pension..the company made him redundant in 1988 while he was off ill with a heart virus, continued trading for some time before liquidation. He was told he has no claim, but it seems immoral that @StandardLifeUK keep his £

“Thanks Martin, I found a lost pension from when I was 22, it’s now worth £45,000!” So can you do what Rose did? Martin shows you how to check… This is just a snip from the full Martin Lewis Money Show Pensions Special watch it on ITVX

@hemmingstips1 Our systems must hold a future retirement date on file. This is so that we can provide you with necessary illustrations, which will estimate how much your pension may be worth in later years. You can currently access your pension at anytime from age 55.

@StandardLifeUK why is my scheduled date with my retirement plan ,keep moving forward I ve activated , still no payment just a new date , rescheduled

Priorities change. Roles shift. Caring responsibilities may come and go. Through it all, your future is yours to shape. Find out more > spr.ly/6008h29fi #ForTheLifeWeLive

@hemmingstips1 You can start the withdrawal journey through our website if you are registered for online services. Alternatively, you can call our team on 0800 634 7476 and they will be able to assist you with this.

@littlemissj74 Our lines are open from 9am to 5pm Monday/Tuesday/Thursday/Friday, and 10am to 5pm Wednesday (GMT). Please note, Mondays and lunchtime periods (12-2) are the busiest, so for us to provide the best possible service to you, we would recommend that you call outside these times.

@StandardLifeUK DM sent. Very cross as have tried 4 different devices. It’s my pension you cannot ban access!! @StandardLifeUK

@StandardLifeUK I have been trying to get into my account a few times now but the verification won't send a code to my phone. This is ridiculous. I can't get through on the phone so what do you suggest?!!

@littlemissj74 Hi JD, thanks for getting in touch. Please call our digital support team on 0345 606 0098 and they will be able to help you get logged back in. Unfortunately, we’re unable to help further on here, as we have restrictions on what we can help with via social media.

@KelvinEHughes Hi Kelvin, we are not aware of any issues with our online journeys at the moment. Can you try logging onto the website to see if this resolves the issue. You could also try deleting the app and downloading the most up to date version to see if this rectifies the issue.

@StandardLifeUK good morning. I am trying to withdraw cash from my pension via your app and when I enter the amount I get 'There's a problem but we're looking at it'. Whats happening?

@JaneHarris2690 Hi Jane, thank you for taking the time to let us know. If you would like to send us a private message with more information, we will do our best to help.

@StandardLifeUK Now deliberately delaying the processing of my funds when all information was clarified over a month ago. No excuse and I will be reporting to the regulator. #standardlifeuk #pensions

@NWJK Hi NigelK, we are not aware of any IT issues and believe this could be an isolated incident but given the information available we cannot look into it yet. If you want to drop us a private message with more information to identify your request we can investigate this for you.

@StandardLifeUK Be good if you could resolve the IT system issue that’s been going on over two weeks stopping payments out of employer pensions / still no news on website! (Don’t bother contacting me - just sort it out)

PRESS: Today Standard Life plc announced its full year 2025 results. Find out more 👇 spr.ly/6014B6P0SA

@EyesOnThePriz12 We’ve noted your feedback on our unsolicited email from you regarding pension beneficiaries and your call with our agent and will do our best to improve in the future.

@StandardLifeUK Which part of "My phone call with your call centre operator at 11.48 is on record" in my original post is too complicated for you?

Just 24h after writing about stifling, wasteful bureaucracy ... johnsullivan.substack.com/p/the-mandelso… ... I suffer the patronising incompetent idiots at @StandardLifeUK & @aberdeenInv_UK trying to drown me with drivel. It isn't just the public sector that needs a damn good shakeup.

@EyesOnThePriz12 Hi John, if you would like to send us a private message with more information, we will do our best to help.

Hello @StandardLifeUK, you are an absolute bloody shambles. I have just spent an hour trying to respond to an unsolicited email from you regarding pension beneficiaries. My phone call with your call centre operator at 11.48 is on record. Deal with it.

@martin_in_Cambo Hi Martin, ReAssure have been investigating your concerns and I believe an update was emailed to you yesterday.

sent @ReAssure my ID video on Feb 6th. It took them 2.5 months to tell me they ‘couldn’t open’ a standard mp4 file. They also completely ignored the fact that I was busy rescuing a dog from the meat trade that day. Absolutely pathetic service. 🐾⏳ #ReAssure #CustomerServiceFail

@middlename73 Hi Mr Creosote, this sounds like a possible cookie issue with your computer, try clearing your cookies and cache or using a different browser and see if that rectifies the issue. Alternatively please call our digital support team on 0345 60 60 098 and they can assist.

@StandardLifeUK Ive been trying to log into my açbut it keeps sending me an image page to confirm im human. Ive done it 20 times and changed my password but it still won't allow me access.

@MarkA93439 Hi Mark, thanks for reaching out, I am sorry you have been given incorrect information previously. We have arranged for feedback to go to the agent's manager to prevent a reoccurrence in future.

@Revolut please inform @StandardLifeUK that you are a 'proper bank' and are in fact registered with the #PRA and #FCA as #StandardLife refused to pay my pension funds into my Revolut Account!

@JaneHarris2690 Hi Jane, thanks for getting in touch. You will need to call our team on 0345 279 8858 and they can help you locate your application and assist you with questions you have about your plan.

@StandardLifeUK The process for a drawdown on my pension was started on the 26th March and I am yet to receive my money. Can I ask how much longer this should take as payments can be made same day? #pensions #standardlife

@crb22462 Please call our servicing team on 0800 634 7476 and they will be able to look into this matter for you and provide an update.

@StandardLifeUK Well it's now 3rd Day and my funds are STILL NOT SHOWING 🙄🙄🙄

@StandardLifeUK any reason I can't top up my pension your system declines payment every time 😳🤔🤔 Sufficient cleared funds etc correct card no and dates 😳

@JoannDa98170384 We cannot accept documents which have been tampered with in any form. If you are unhappy with the process you can raise a formal complaint using the Standard Life online complaints form - standardlife.co.uk/help/complaint… Social Media Team

@StandardLifeUK Be careful giving standard life your money, you will be asked to prove where it came from and when you protect other peoples names on a Will for instance under data protection, they will reject it. This is illegal.

@JoannDa98170384 Hi Jo-Ann, All financial organisations in the UK have to abide by guidelines set out in the Money Laundering Regulations to confirm the source of funds and there are very strict rules on what can and cannot be used to verify this.