Standard Life UK

@GobbyChef Hi David, we're sorry to hear you've been waiting so long to have your issue resolved. If you're able to send us a private message, we can try and work with the team here at Standard Life to resolve it for you. twitter.com/messages/compo…

Another, of the almost daily, 40 minute phone calls to @StandardLifeUK again lots of apologies & promises of red flags but nothing done on a pension issue that was supposed to take 6-8 days from Jan 27th ABYSMAL SERVICE @MartinSLewis

@AberdeenLadette Hi @AberdeenLadette, so we can give you the correct information we would need some more details on the nature of your enquiry. If you could send us a private message, with some more details on the type of account you want, we can do our best to assist. twitter.com/messages/compo…

@StandardLifeUK Hi, I can’t register as I don’t have a plan number! Can you DM me an email address please? I would phone but I’m abroad - and when at home I don’t have the time to set up the new account with you that I want to

@StandardLifeUK …. Finding it impossible to get help/contact details on your app, as I’m not currently a customer - can’t register on app as not a customer. Please advise!

@Janemooney44 Hi Jane, we tried to get in touch with you last week but never heard back. If you would like to send us a private message with more information on your concerns, we will do our best to help you out. twitter.com/messages/compo…

@StandardLifeUK Still trying to get any answers or action from this dreadful company since 29th Jan Avoid !

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@Janemooney44 Hi Jane, we tried to get in touch with you last week but never heard back. If you would like to send us a private message with more information on your concerns, we will do our best to help. twitter.com/messages/compo…

@StandardLifeUK Can’t get any response from customer service - ongoing since January 29th

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@Janemooney44 Hi Jane, we tried to get in touch with you last week but never heard back. If you would like to send us a private message with more information on your concerns, we will do our best to help. twitter.com/messages/compo…

@StandardLifeUK Never ever will I deal with Standard Life - dreadful deceitful service ! Avoid at all costs

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@Janemooney44 Hi Jane, thank you for taking the time to let us know. If you would like to send us a private message with more information on your concerns, we will do our best to help.

@StandardLifeUK We are having the worst ever service from this company trying to draw down pension ! Terrible customer service 😩 avoid at all costs

@SianEllenJ Hi Sian, thanks for letting us know. If you want to send us a private message with some pics of the error you are getting, we will look into it for you. twitter.com/messages/compo…

@StandardLifeUK I'm trying to register so I can view my plan but the website/app registration page won't load. I've tried on a phone and computer.

@chi_angry Hi there, thanks for getting in touch. For security purposes, you need to call our team on 0800 634 7476 and they will be able to update your two-step verification device for you. Our lines are open from 9am to 5pm Monday/Tuesday/Thursday/Friday, and 10am to 5pm Wednesday (GMT).

@StandardLifeUK I really dislike your platform. I'm trying to log in, I don't have access to an old phone number and there is no other way to verify myself to change the details. To top it off, none of your phone numbers work at the weekend! Great service.....

@SteveGardi49095 Hi Steve, we're sorry to hear this. Could you please send us a DM with your full name, date of birth, and address, and we'll escalate this to the customer service team. Thanks. SG

@StandardLifeUK I really feel you should look more deeply into your brands. I have sent 3 messages on the Phoenix Life website and not one reply. I have had to ring 3 times only to be no further forward. It is truly disgusting treatment of a customer @Standardlifeuk .

@Yorkiebarkid1 Hi Terry, thank you for taking the time to let us know. If you would like to send us a private message with more information on your concerns, we will do our best to help.

@StandardLifeUK Please pay my money you've had hold of for a month.

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@karen_anne_page Hi Karen, looks like this may be an issue with your browser. Next time you try to do this we would advise first clearing the cookies and cache from your browser and see if everything works ok after doing this. If that doesn't work, please send us a PM so we can assist further.

@StandardLifeUK is there an issue with tour online portal as it appears to be blank !!

@VermesAndrew Hi Andrew, we're sorry to here you've been having issues transferring over your pension. If you want to send us a private message with some more information about yourself, we will do our best to assist. twitter.com/messages/compo…

@StandardLifeUK's #ReAssure unit continues its maladministration: Not only failing to make a pension transfer for over two months, but then sending a message relating to someone else's policy. Move your pension somewhere else, pronto!

@SomersetWasBlue Hi SomersetWasBlue, we're sorry this impacted your access at this time of the year and we have given this feedback to our IT team. The planned maintenance went longer than expected and was originally scheduled to be completed before peak times of usage.

@StandardLifeUK 2 questions: 1. When does everyone want to check their pension account? 2. Why does Standard Life always take its systems down for ‘essential maintenance’ at weekends and all weekend? Come on guys this is not good service in 2025! Why can’t you do your ‘essential maintenance’ in the wee small hours - like most other major companies - and when no one should be checking their account anyway!