Standard Life UK

It’s fair to say that events did not turn out as planned… Always good to join @NewStatesman’s summer party…

@ascrgroves Hi Adam, thank you for taking the time to get in touch and i am sorry you haven't received an acknowledgement to your complaints. If you would like to send us a private message with more information on your concerns, we will do our best to help.

@StandardLifeUK two complaints now lodged but no response or acknowledgment of either. I thought there was a clear regulatory process that you needed to follow?

@louisehallxx Hi Louise, if you would like to send us a private message with more information, we will do our best to help.

@StandardLifeUK hi I wonder if you might be able to explain why for almost a year you haven’t been able to release my dads Phoenix group pension to him? My dad has written to the CEO of Phoenix 3 times and had no response. Should we be contacting someone else? Thanks

@TooSensibleToo Hi Ian. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback on payment dates and will do our best to improve in the future.

@StandardLifeUK I doubt it. Sort your shit out. KEEP to the same date EVERY FUCKING MONTH. It's not difficult, we manage and we don't have a fucking army of people.

Hey @StandardLifeUK. How about you sort your shit out on which fucking day of the month you take pension contributions? Stick to the same date, weekends/bkhol excepted FFS. Useless fucks.

@CountryVoice Hi Nigel, we’re sorry to hear about your circumstances. We’ve had a look into this and can see our Complaints team is investigating this for you. We recognise the importance of your query and our team will respond as quickly as possible. Social Media Team

@StandardLifeUK Great set of results in 2026. Not helping me get my pension payment which is late, despite me twice notifying you that I have been diagnosed with a large bladder tumour, and now running out of money.

@GarryWalker Hi Garry, I am sorry for the delay in responding. Our Mortgage Team are unable to locate any complaint with the limited information in your post. Are you able to send us a direct message with further details so that we can look into this further for you. Social Media Team

There is a lifetime mortgage on the property. I have 11 months to sell it or pay it off via other means before they execute a possession order. No flexibility, no deal to be had. Even if I pay 99% of it off leaving a balance of say £100. They will still repossess it. F*ck you @StandardLifeUK you bunch of sub human evil cretins! Devoid of compassion during a grieving relatives darkest hour! I hope you all get Ebola. It's scuppered my plans a bit, but I still intend to go ahead with the build. I just need to work out how to find an extra £85,000 I don't have. I've put it on the market as a backup plan...

My mums place has been on the market for 3 weeks now - the feedback I'm getting is that its just too small. It has 3 double bedrooms. There is little i can do to change the size of it.

@JackoLivesOn Hi. We're sorry to here about the passing of your Dad and that you've not been happy with the service we have provided. If you send us a private message with more information about your Dad, we will be happy to look into the further. Social Media Team x.com/messages/compo…

@hilarymotteram @StandardLifeUK pursued annuity dad received in last few days of his life, 9 months later, zero compassion or empathy, gave me ombudsman number for complaint.

Well I am in bits this morning. Just received this text from Villa. As most of you know Graham sadly passed away in February. 😢💔

@Paulclarkson864 Hi Paul, if you would like to send us a private message with more information, we will do our best to help. Alternatively you can call our team on 0800 634 7476 and they can help you locate your plan and assist you with questions you have about your pension.

@StandardLifeUK Hello, I applied for a pension last week and i was supposed to receive a email confirming etc ,the email never arrived. So i enquired via email but nobody has replied.

@captwhiteley Hi Craig, Please call our digital support team on 0345 606 0098 and they will be able to help get you back online. Our lines are open from 9am to 5pm Monday/Tuesday/Thursday/Friday, and 10am to 5pm Wednesday (GMT).

@StandardLifeUK I’m trying to login to my account but my details aren’t working and my email address isn’t recognised, can someone help please?

@JSN89493678 Hi, if you would like to send us a private message with more information on what you need help with, we will do our best to help.

@StandardLifeUK Im not longer live in UK for 11 years and I wont go back to live tbere anymore. I will like to know if I can take a lump of my pension before 2029 as Im ill and I need money urgently. Thank you.

@jeupham Hi John. Thanks for getting in touch. We would ask you to contact ReAssure directly and they will be able to help you in claiming your pension with them.

@StandardLifeUK I am now 66 years of age and have a pension with ReAssure. What is the process for claiming it?

@ewart_lynne Hi Lynne, if you would like to send us a private message with more information, we will do our best to help.

@MartinSLewis My hubby paid into Standard Life for 18 months a private pension..the company made him redundant in 1988 while he was off ill with a heart virus, continued trading for some time before liquidation. He was told he has no claim, but it seems immoral that @StandardLifeUK keep his £

“Thanks Martin, I found a lost pension from when I was 22, it’s now worth £45,000!” So can you do what Rose did? Martin shows you how to check… This is just a snip from the full Martin Lewis Money Show Pensions Special watch it on ITVX

@hemmingstips1 Our systems must hold a future retirement date on file. This is so that we can provide you with necessary illustrations, which will estimate how much your pension may be worth in later years. You can currently access your pension at anytime from age 55.

@StandardLifeUK why is my scheduled date with my retirement plan ,keep moving forward I ve activated , still no payment just a new date , rescheduled

Priorities change. Roles shift. Caring responsibilities may come and go. Through it all, your future is yours to shape. Find out more > spr.ly/6008h29fi #ForTheLifeWeLive

@hemmingstips1 You can start the withdrawal journey through our website if you are registered for online services. Alternatively, you can call our team on 0800 634 7476 and they will be able to assist you with this.

@littlemissj74 Our lines are open from 9am to 5pm Monday/Tuesday/Thursday/Friday, and 10am to 5pm Wednesday (GMT). Please note, Mondays and lunchtime periods (12-2) are the busiest, so for us to provide the best possible service to you, we would recommend that you call outside these times.

@StandardLifeUK DM sent. Very cross as have tried 4 different devices. It’s my pension you cannot ban access!! @StandardLifeUK

@StandardLifeUK I have been trying to get into my account a few times now but the verification won't send a code to my phone. This is ridiculous. I can't get through on the phone so what do you suggest?!!

@littlemissj74 Hi JD, thanks for getting in touch. Please call our digital support team on 0345 606 0098 and they will be able to help you get logged back in. Unfortunately, we’re unable to help further on here, as we have restrictions on what we can help with via social media.

@KelvinEHughes Hi Kelvin, we are not aware of any issues with our online journeys at the moment. Can you try logging onto the website to see if this resolves the issue. You could also try deleting the app and downloading the most up to date version to see if this rectifies the issue.

@StandardLifeUK good morning. I am trying to withdraw cash from my pension via your app and when I enter the amount I get 'There's a problem but we're looking at it'. Whats happening?

@JaneHarris2690 Hi Jane, thank you for taking the time to let us know. If you would like to send us a private message with more information, we will do our best to help.

@NWJK Hi NigelK, we are not aware of any IT issues and believe this could be an isolated incident but given the information available we cannot look into it yet. If you want to drop us a private message with more information to identify your request we can investigate this for you.

@StandardLifeUK Be good if you could resolve the IT system issue that’s been going on over two weeks stopping payments out of employer pensions / still no news on website! (Don’t bother contacting me - just sort it out)

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