photoncloudstatus

We are aware of current issues affecting several of our Photon Cloud Services in the Asia region. We are working closely with the hosting provider to resolve these issues.

Dear customers, we are aware of current issues with our cloud services. A rollback is in progress and everything should be running smoothly again shortly

Dear customers, we are aware that there have just been connectivity issues in the photon cloud across all regions and products. The problem was noticed immediately and has now been resolved. Thank you for your patience.

The issues in the Asia region have been resolved since roughly 11:40 a.m. UTC. The impact affected only a small portion of the users of our services

We are aware of the current connectivity issues affecting our services in the Asia region. We are working closely with the hosting provider to find a solution. Sorry for the inconvenience

The issue impacting Photon Fusion USSC has been resolved. Thank you for your understanding and patience. Resolved: Thursday, October 9, 2025 16:42 UTC.

The issue impacting Photon Quantum USSC has been resolved. Thank you for your understanding and patience. Resolved: Thursday, October 9, 2025 16:42 UTC.

The issue impacting Photon Realtime USSC has been resolved. Thank you for your understanding and patience. Resolved: Thursday, October 9, 2025 16:42 UTC.

We're aware of issues in Photon Fusion Cloud Region USSC impacting Connectivity. Our team is working to restore the service as soon as possible. We apologize for the inconvenience.

We're aware of issues in Photon Quantum Cloud Region USSC impacting Connectivity. Our team is working to restore the service as soon as possible. We apologize for the inconvenience.

We're aware of issues in Photon Realtime Cloud Region USSC impacting Connectivity. Our team is working to restore the service as soon as possible. We apologize for the inconvenience.

🚨 Service Maintenance Notice – Turkey (TR) 📅 Sept 29, 18:00 UTC → Sept 30, 08:00 UTC As part of our commitment to reliability, maintenance will occur. Services in the TR region stay available, but traffic will be temporarily rerouted to EU. Thank you for your patience!

US West (“USW”) connectivity issues are resolved as of ~12:00 PM UTC. Gameplay impact was mostly between 9:20–9:50 AM UTC. After that, only some Photon outbound connections were affected, with almost no impact on regular gameplay. Thanks for your patience.

We are aware of current connectivity issues affecting some of our cloud services in the US West (“USW”) region. Our team is working closely with the hosting provider to resolve the issue. We appreciate your patience and understanding.

The connectivity issues in the KR region have been resolved since 8:30 AM UTC. All services are running smoothly again. If you are still experiencing problems, please contact us at developer@photonengine.com. Thank you for your understanding and patience.

We are aware of current connectivity issues affecting some of our cloud services in the South Korea (“KR”) region. We are currently working closely with the hosting provider to resolve the issue. Thank you for your patience.

The issue impacting Photon Realtime RUE has been resolved. Thank you for your understanding and patience. Resolved: Wednesday, September 10, 2025 08:07 UTC.

We're aware of issues in Photon Realtime Cloud Region RUE impacting Connectivity. Our team is working to restore the service as soon as possible. We apologize for the inconvenience.

The hosting company has confirmed that the disruptions in the US East region have been resolved. However, the last disconnects we observed occurred at 8:18 a.m. UTC. Since then, the problem has been resolved on our end. Thank you for your patience.

We are currently experiencing disruptions to several of our services in the US East region and are working intensively with the hosting company to resolve the issue. We will keep you updated.