Pick n Pay

@markbunnza Hi Mark, We're so sorry to hear you had this experience. Please send us a DM with the order number and your contact info?

@PicknPay @picknpayasap late order, nobody answers help line. Can’t cancel order. Really bad service and experience. 3 items recieved late and no Food! The worst ever experience. Unbelievable

@Andy13843965 @Andy13843965, sorry about this. Please DM us the store name, purchase date and time, a photo of your till slip, and details of the shelf promotion (product and price). With this info, we’ll investigate and escalate to the relevant team. Thanks for letting us know.

@PicknPay @picknpayasap Here we go again, @PnP big deal on shelf, U get home and you realize again you got ripped off and charged full price !

If the table isn’t full and the plates aren’t passing, is it even Easter? 👀 Make sure you’re sorted at the home of Easter savings: bit.ly/4biQDVP Shop in-store, online or on @picknpayasap #PnP #Easter #ComeHomeToPicknPay

@mr_boolie @mr_boolie Thank you for your enquiry. For PnP ASAP! App support, delivery areas, or orders, please contact our ASAP team at 086 099 6727 or asapgrocery@pnp.co.za for assistance.

@PicknPay @picknpayasap What a Joke, I bought grocery with my last money, been waiting until now. So that means we not eating in house tonight.

Our KitKats have been marked safe in South Africa ✅🍫 Get 3 KitKat Chunky for R38.00 with your Smart Shopper card!🛒💨 Come home to Pick n Pay. Shop in-store or get it delivered via @picknpayasap! #PicknPay #KitKat #ComeHomeToPicknPay Promo valid until 8 April 2026. Ts&Cs apply.

@Andy13843965 A tasty choice!

@PicknPay @picknpayasap Raisin free

Which side of the Hot Cross Bun debate are you on?​ 👀 Come home to Pick n Pay. Grab yours in-store or get them delivered via @picknpayasap #PicknPay #ComeHomeToPicknPay

@Andy13843965 Hi Andy, Please send us a DM with these screenshots. We're aware that some customers are dealing with this issue and will be escalating this to the tech team.

@PicknPay @picknpayasap The game on the App just suddenly stopped working on my phone, I have uninstall app , logged out reset phone still won't work 😪😭

Home is knowing your kids are free to discover their creative side. 🎨 Come home to the best deals on cleaning products and supplies. 🧼 ​ Shop in-store, online and on @picknpayasap - pnp.co.za ​ #PicknPay #MagicInTheAisles #ComeHometoPicknPay

@tebogokhaas We apologise sincerely for this experience. This is certainly not what we want for our customers! Please do reach out to us with a DM - include your contact info so someone from the team can contact you.

@BulelwaMak @PicknPay @picknpayasap @Sixty60_Tweets Me too. I hadn’t used Pick ‘n Pay since around 2013 and thought to give them a try. I’ve used them thrice in the past week and had no issue with the past two instances. But when it mattered most they failed. They only delivered this morning almost 16 hours later.

I placed an order with @PicknPay, and more than an hour after the promised delivery time, it still has not arrived. There has been no communication or update from their side. 😤 The last time I used their delivery service was in 2013, following an equally poor experience. I decided to give them another opportunity, having grown accustomed to the efficiency and reliability of their competitor @CheckersSA’s @Sixty60_Tweets . Regrettably, this has only reinforced my earlier (decade old) impression. At this point, it is now exactly 90 minutes past the scheduled delivery time, and given that their stores do not operate beyond 20:00, the likelihood of fulfilment appears increasingly uncertain. Birthday eve dinner and the Bafana Bafana friendly game watch party — both spoiled after ordering and paying for supplies online, only for the delivery not to arrive. Some retailers would do well to focus on their core in-store offering rather than overextending into delivery services at the expense of basic customer care. Ja, neh?!

@gee_niz Hi there, Unfortunately we do not have any active free delivery codes at the moment. Please keep an eye on our socials for future promotions!

@na_sibanibani Hi there, We apologise for this experience! This is definitely not the experience we want for our customers. Can you confirm that you have since received your order?

@tebogokhaas @PicknPay @picknpayasap @PnPQualiSave Bathong @PicknPay ! Please fulfil your commitment.

Dear @PicknPay @picknpayasap, I trust you are well. It has now been over 6.5 hours since my grocery order was confirmed, with delivery promised by 19:30. As reflected in the attached timestamp, this commitment has not been met, and no communication has been forthcoming. While the order itself may have been modest, the expectation of reliability and convenience remains fundamental. The failure to deliver — without notice — has caused significant inconvenience and frustration. I request urgent clarity on the status of my order, and appropriate remedial action. Pretty #ASAP ? PS: I had rather confidently declared a public campaign to vanquish these mosquitoes — who now appear emboldened, perhaps even informed, by the non-arrival of the very instrument meant for their demise. Jou vabond! 🦟🦟

@Bridget22989694 @Bridget Edwards FNB clients registered for Smart Shopper with their ID (at least 10 days before purchase) and charged R100 for the burger Friday deal can call eBucks at 087 320 3200, or staff can email details and the slip to requests@eBucks.com.

@PicknPay You make it sound easy, but it isn't. My FNB card was automatically linked to my Smartshopper (SS) card without me doing anything, but my daughter (22) cannot link her FNB card to her SS card. Tried everything. FNB App:eBucks:Partners:PicknPay and then...., no space for numbers

Two ways to level up your Friday 🍔 Get 5 burger ingredients for R100 when you swipe your Smart Shopper card or get them for R50 when you swipe your Smart Shopper card and pay with your FNB card. Sign up > bit.ly/40tcGEk Ts&Cs apply. #PnPxFNB #BurgerFriday

Burgers be back with FNB! 🍔 Unlock The Iconic Duo for R50 when you swipe your Pick n Pay Smart Shopper card and pay with your qualifying FNB card. Not with FNB? Make the switch, and make Fridays something to look forward to.

@okay_uryt Hi there, Unfortunately, orders are sometimes delayed due to unforeseen circumstances. Please reach out to us via the call line 0860303030 (option 3) or email (asapsupport@pnp.co.za) and we will keep you updated on the progress of your order.

@PicknPay @picknpayasap Your service delivery is rubbish just like ANC, how long must I wait 4 u guys to deliver.

Make that first impression all the more impressive. ❤️ Come home to Pick n Pay for the brightest flowers, a curated wine selection 🔞, and the yummiest deserts. 🥰​ Shop in-store, online and on @picknpayasap - pnp.co.za​ #PicknPay #ComeHometoPicknPay

@BadatAyesha Who doesn't love an extra spicy hot cross bun?? 🔥

@PicknPay @picknpayasap Extra Spicy please

Your scrumptious Easter lunch starts here! 🐇 Stock up on all the goodness at the home of Easter savings: bit.ly/4biQDVP Shop in-store, online or on @picknpayasap #PnP #Easter #ComeHomeToPicknPay

@Wara_d9 Hi Wara, sorry for the inconvenience. Please send your full name, mobile, email, smart shopper card number, purchase date, store, receipt, and photos of the barcode, batch number, SB, and BB dates so we can resolve this quickly.

@PicknPay @picknpayasap This meat was bought today but it’s smelling already. 🚮🚮🚮🚮