PillTime

@paul2v Hello Paul, yes that's correct. The chart should detail the dates of the pouches for you. If you wish to clarify the re-order date, you can email us at customerservices@pilltime.co.uk.

@pilltimeuk Blurred out my details, you mean this? I have a pill reminder application on my phone which is why I need to jbiw how many so I can put repeat prescription in on time m.

@pilltimeuk blurred out my details of course, the way you packed my medication is amazing and very organised #pillpouch

@paul2v No problem Paul. In your delivery, you should be provided with a MAR chart that includes the start date and duration of the pouches. You can also take the pouches out of the box and unravel them to see the last pouch date and time.

@pilltimeuk How many is left I meant sorry I am tired

@paul2v Hello Paul, please could you clarify what you mean? When it's time to order your prescription, we will send you a reminder via text or email. You can also check your next start date by accessing your online account at pilltime.co.uk.

@pilltimeuk There is just one thing though, the total number in the pill pouch is not clearly printed anywhere aS far as I notice. Would be good so I know. When’d to request a repeat prescription.

@LesleyStarns Hi Lesley, Thank you for your tweet. We are sorry to hear you have had to chase us regarding your prescription. Please can you contact us via your online account if you wish to discuss this further?

@pilltimeuk please can you get my prescription right? Ive had the chase for the 2nd time!!!!

@ingridbass17 @PaulMayberry We wish to reassure you that we have looked in-depth into the issues you raised and have emailed you. We do not consider it appropriate to post our response on this forum. The mission of PillTime is to be professional, working to the highest of standards and ethics at all times.

@PaulMayberry @pilltimeuk Please help. Me. Karen park from pill time has harrassed a dyieng person cause I asked them monthly to stop bothering me and get all my prescriptions sorted without missing items. Please let me get palliative care in peace. She is head of customer services so I cant complain to p

Thank you for inviting me to explain how @pilltimeuk helps the vulnerable get their medication delivered to them free, and how it helps people take the right medication at the right time, every time

@FaircloughSpeed Hello Mr. Fairclough-Speed, I am sorry to hear you have experienced this. To ensure this does not happen again in future, can you please contact us so we can take a look at your account? Thank you.

@pilltimeuk thanks for leaving me with no medication for tomorrow morning. Yes you have sent it out but not due for delivery until tomorrow when I am at work, so none for the evening too

@chloeltear Hi Chloe, We use state-of-the-art technology to dispense medication into clearly labelled, easy-to-open pouches, by dose. We also order your prescription automatically each time for you, so that you don't have to. Extras such as creams etc can also be dispensed by Pilltime.

@Ribeyeman98 @CarrieALightley @echo_pharmacy Yep! @echo_pharmacy all the way! Although, I struggle to get the tablets out of the packaging and because of my sight I’m worried I’ll take the wrong thing. So I’m tempted to switch to @pilltimeuk as they sort your medication for you.

Best app for prescription deliveries? My pharmacy is closing down ☹️

@CarrieALightley Hi Carrie-ann, Thank you for your tweet. We are able to dispense repeat-dispensing prescriptions, however, this is not essential. We use state-of-the-art technology to dispense medication into clearly labelled, easy-to-open pouches, by dose.

@chloeltear @Ribeyeman98 @echo_pharmacy @pilltimeuk Are either of you on batch dispensing? Seems to make things a little more complicated...

@Michell03745882 Hello Michelle, we apologise for the issues you encountered whilst using our service and wish you well for the future.

@pilltimeuk I did speak to a chat person and they said there was nothing they could do. It finally turned up yesterday afternoon but I have cancelled my account with you now as you just never get it right and I need a more reliable company to deal with.

@pilltimeuk I'm fed up of not getting meds on time. 6 days ago u sent 2 me & still not got! Got emergency meds from GP. should have started Monday gone & u leave it 2 the last min 2 send 2 me. U r so unreliable yet u say u will ensure it won't happen again yet it always does!

@paul2v Hello Paul, unfortunately, we no longer deal with account inquiries over social media. Please visit pilltime.co.uk, you can connect to us via live chat or you can send us a message through your online account. Kind regards, PillTime Team.

@pilltimeuk Can you follow me do i can contact you here on teitter additional please.

@pilltimeuk just signed up to you however i put my date of birth wrong i am deaf so cannot call you. Maybe follow me so i can inbox you here on twitter

@a_treaclemine Good morning, I can see that our direct message has not sent as you do not follow us on Twitter. If you follow us, we would then be able to discuss this matter over messenger.

@pilltimeuk I have checked my Direct Messages & I cannot see any message from yourselves, unfortunately. Can you open up your Direct Messages so that I can send one to you? Thank you.

@pilltimeuk Salesforce priority test

@a_treaclemine Good afternoon, Thank you for your response. I have direct messaged you to discuss this.

@pilltimeuk Thank you for your rapid reply. As far as I can tell you need to open up your Direct Messages, or Follow me, for me to be able to send a private Direct Message to you?

@a_treaclemine Good afternoon, Thank you for your tweet. Please can you message us privately so that we can ensure that all required actions have been completed? We are saddened to hear that you are experiencing issues with our service.

@pilltimeuk Pilltime: Your poor Customer Service now borders upon persistent harassment of a vulnerable disabled person. Please urgently confirm the definitive steps to ensure your staff never again contact the person in question. Your staff are failing to act on clear email instructions.

@Jojo270579s Hello, Can you please privately message us your friends details so that we can discuss this further? We can then arrange for a member of the team to contact them. Thank you.

@pilltimeuk I would like a manager to call her if possible as when she’s tried ringing she felt as though the advisors were not understanding or empathetic at all which caused her more anxiety and pain.

@pilltimeuk I am extremely upset for my friend who is still waiting for her very important medicine to be delivered with no definite indication of when that will be! She needs her medicine to function and you have caused her unnecessary stress and chronic pain!!

@MadinaAdalia Hi MadinaAdalia, I have privately messaged you to discuss any queries you may have.

@pilltimeuk Hi, is there any chance you could message me please?

@MadinaAdalia Thank you for your tweet. How can we help you today?