Piriform - makers of CCleaner

@antdonn_007 @CCleaner please email our support team via support@ccleaner.com and they can assist you with this.

@CCleaner @piriform so I get email telling me my subscription has or is expiring, however on my desktop for the last month it has expired, and is now in free mode. #ripoff

@lavanyadeepak With that in mind, please please contact our support team via the Contact Us form located here: support.piriform.com/hc/en-us/reque… or by emailing support@ccleaner.com directly if you have any questions about how the software is functioning, we'll be happy to investigate.

Every time @piriform #CCleaner is started regardless of the run these two sequences appear for sure. What exactly is done behind the scenes?

@lavanyadeepak This is because Windows automatically recreates certain files that are cleaned, so those files can be detected immediately after cleaning (albeit they are empty) and if there's so much as a single cleanable file, you see the "Your PC feels under the weather" note.

@lavanyadeepak We're looking into how to present this better in future versions of the software, but it's nothing to be concerned about, and you don't need to run Health Check multiple times in a row.

@SMitellas @CCleaner You may need to ensure the appropriate license is activated in the "Options > About > License Information" area of CCleaner. In any case, our support team is eager to help you correct the issue and you can easily contact them via email, using support@ccleaner.com.

@CCleaner @piriform Hi, I purchased a year long subscription to CCleaner on 5/10/22. This week the app claims it has expired! But it seems to be only on my PC, the other PCs I downloaded it to are fine? How do I correct this please?

@stumpwiz @garius Hi George, we're sorry to hear that you were unhappy with this. CCleaner is committed to displaying all messages sensibly, and we apologize for not getting it quite right on this occasion. We will share your feedback with our team. Thank you.

One of the things I occasionally get paid to do by companies/execs is to tell them why everything seemed to SUDDENLY go wrong, and subs/readers dropped like a stone. So, with everything going on at Twitter rn, time for a thread about the Trust Thermocline /1

@DongDominator2 Thank you for reaching out. If you would like to email our support team via support@ccleaner.com we will be happy to assist you with any issues that you are facing.

"defrag complete" are u kidding me @piriform ?

@marymargaret100 Hello Mary, thank you for your response. Would you be so kind as to send your email address in a DM so that I can look into this for you? Additionally, if you could check your spam folder for any responses, as on occasion they can go there unfortunately.

@piriform I bought your bundle last year. It included HMA. I am getting a "renewal" billing, but this is not the same bundle. You no longer include HMA, which made the bundle more valuable. You should DISCLOSE THE DIFFERENCE TO YOUR CUSTOMERS. A renewal implies same product.

@marymargaret100 Hello Mary, thank you for reaching out. If you could please email our support team via support@ccleaner.com we will be happy to help you with this.

@TheAccrington please email our support team via support@ccleaner.com and they can assist you with this.

@abovebandVA Hello, please contact our team at support@ccleaner.com so they could help you out with this issue.

@lavanyadeepak Hi there, we’re sorry to hear that you’re unhappy. Initiatives where we offer our free users the opportunity to get the paid-for version of CCleaner is standard business practice and helps us to keep offering (and supporting) CCleaner for free, to millions of users every month.

@piriform does not seem to be offering a #OptOut for these #Push notifications for the freeware edition of #CCleaner

@gwyll3m please email our support team via support@ccleaner.com and they can assist you with this.

@piriform You charged my card $44.95 claiming I went into a store in Illinois on June 5th & purchased software. I LIVE IN A DIFFERENT STATE! Cleverbridge, CC cleaner, Piriform. ALL CROOKS!!!!

@arellartur @CCleaner please contact our support team via support@ccleaner.com and they can assist you with this.

Hello @CCleaner @piriform team, Is there any problem with #Speccy?, I haven't been able to download it from your page. Thank you in advance for the answer 🙏🏽

@peakatlas We're really sorry to hear you're not a fan of the cashback offer. Like many other retailers, we offer a range of promotions, which have included discounts, renewal offers, product bundles, or other incentives - so we hope one of our future offers suits you better.

@piriform Can you explain the sense of "cash back" offers. Is it some kind of accounting shenanigans? Your "offers" are an utter mess. I'm actually put off ordering because it seems like I'm being tricked or conned.

@peakatlas We do have other offers you may be interested in, which would offer an upfront discount. Also, our support team will gladly provide you with the best pricing options we have available; simply contact them via email, using support@ccleaner.com.

@peakatlas Our cashback offer aims to offer our subscriptions at a great value to our customers. To discuss our offers further, please contact our support team at support@ccleaner.com. Thank you.

@peakatlas Thanks for your feedback. We take great care to ensure our offers/annual subscriptions are properly labeled during checkout, and across our communications. We continually review this process to ensure transparency and your feedback will be passed onto the appropriate team.

@aaaranta We're very sorry to hear your experience of Driver Updater didn't match the positive experience of other users. Our support team offers guidance to all customers if they get stuck. Please email us at support@ccleaner.com if any assistance is needed.

@technofou @CCleaner please could you email our support team via support@ccleaner.com so we can investigate this issue further for you?

Hey @piriform, tell your designers/coders that a popup I can't close on my computer is VERY close to the malware line for @CCleaner. Learn how to do a proper auto-update and leave my screen real estate alone.