prAna

@Debschmidt87 Hi Debbie! Thank you for bringing this issue to our attention. Our customer care team will be more than happy to help you with your items at help.prana.com/s/.

@prAna Worst customer service ever!! I ordered and paid for two pairs of men’s pants. One pair of pants was delivered along with a cheap tee shirt, I want my money for the pants I paid for. The prices for the two items are different. Send me the pants I paid for or refund me

@ShannonN94280 @ShannonN94280 Hi Shannon! We would like to further look into this issue with our Customer Care team. Can you send us a direct message so that we may get some more information from you regarding your order details? Thank you!

@prAna Ive messaged your customer care,twice. The fact that it takes your warehouse 24-48 hours to ship is ridic. I RUN a 3pl warehouse that does Ecom fulfillment of apparel. We offer same day fulfillment. I ordered 2 items yest. & paid for 1-2 day deliv. No tracking. #logisticsfail

@prAna Just received the most flippant, brush off customer service response of my life. Either your chat bots need tweaking or your agents need training. So disappointing. Probably my first and last purchase :/

@thePeteAndre Hi Peter! We've shared your desire for us to bring back this style with our product design team! 😊

What happened to the men’s stretch Zion Convertible Pants? @prAna

@RandyShawnFishr Perfect! Thanks so much for letting us know and glad they were able to resolve the issue.

@prAna Just seeing this. I was able to get in touch with your CS person, and he was an immense help! Thank you - problem solved!

@prAna seems to have a quality control problem. I bought two consecutive pairs of Wonderland Rocks Pants for $100. I specifically asked for BLACK, and the pants that were sent 2x - were Green! The pants are mislabelled. Can anyone help? #customerService

@GarlandSharratt Hi there! We've shared this feedback with our team!

@gabrielrakes Hi there, thanks for reaching out! Please reach out to our Customer Care Team and they would be happy to assist you. prana.com/customer-care/…

@PhelipeEiza Hi there, thanks for reaching out! Please reach out to our Customer Care Team and they would be happy to assist you. prana.com/customer-care/…

@prAna more than one month ago I did one purchase, paid and never knew nothing about it. I write 7-8 messages on the website and nobody respond me. Could you help me? Thanks.

@MackNDaly Hi Mackenzie! As this was an Amazon purchase, the return must go through Amazon. Thank you!

@prAna I just reached out and they refused to help me.

@prAna Interesting that a company so focused on sustainable practices wraps their clothing in plastic lol. Just got some prAna board shorts that were sealed in a plastic bag 🤙🏼

@MackNDaly Our team is happy to help. For help with your return request, please reach out to our customer service team via help.prana.com/s/.

@prAna Can you help get me the right pair?

@MackNDaly Thank you for sending. Our team is investigating internally.

@prAna Oh yeah I know the commitment which is why I was confused.

@Chipperic626 Hi! Thank you for your message. For help with your request, please reach out to our customer service team via help.prana.com/s/.

@prAna page 33, winter 2023 ad, north loop hooded sweater page, who makes those cream high tops with maroon on the shoes tounge?

@kwangger Thank you for sharing your feedback! We have forwarded it to our design team.

@bluefoxx_atx Hi, we sent you a DM to help.

I placed an order with @prAna on August 4th. August 7th I received a shipping notice, but the status never changed. I contacted customer service on the 16th. I was told they would open a claim with shipping. Still no update. I asked for a refund and now they won't respond 👎

@DonovanBond Thank you for sharing your feedback. Please check our website this Fall for something exciting!

@prAna The Zion 1’s were better than the II’s. Please go back to making the first version.

@TimMcKee_CD @postmedia Hi Tim, for assistance with your international order, please reach out to our customer service team via prana.com/customer-care.….

@simonebru Hi Simone! We do ship to Latin America via our global website global.prana.com. Please let us know if you are experiencing any issues in placing an order.

@prAna has a very racist policy. They don’t ship to freight forwarding companies… which is the way we can buy product in Latin America. Is the only US company to do so. Probably @prAna doesn’t like Latinos wearing their products.

@majortom075 Thanks for reaching out and sharing your feedback. We invite you to keep an eye on our website for something exciting coming in the fall season!

@prAna I have multiple pairs of stretch Zion shorts which I love. I am afraid to buy the redesign due to the less than stellar customer reviews. Will you go back to the original design soon? I’ll need some new shorts in the near future.