Pringles Here to Help

@CoJoMurphy Sorry to see this, Colin. Please send us a private message so we can make this right.

@pringleshelp_uk what is this????

@GGavPhotography I'm sorry that you are unable to DM us. Is it okay if I direct message you? Thank you!

@pringleshelp_uk As I'm not a verified user I think you need to follow me so I can send the DM. Thanks

Not sure what this is (near the top of the tube) @pringleshelp_uk @Pringles_UK - however it's put us off eating any more from this tube!!! #yuck

@sooty17 I'm sorry that you are unable to DM us. Is it okay if I direct message you? Thank you!

@sooty17 Oh no! Please DM us, and we’ll make it right, @sooty17.

@iNawwti I'm sorry that you are unable to DM us. Is it okay if I direct message you? Thank you!

@iNawwti Sorry to see this! Please send us a private message so we can make this right.

@neathdrkwaters I am sorry to see you are having issues sending us a direct message. In this case, would it be okay for us to send you a private message to discuss the issue?

@pringleshelp_uk I can't do that so I'll just leave details here: I bought a 165g tube of sour cream and onion pringles from tesco express, when I got half way, none of the pringles had any seasoning on them. This went on for about a 1/4 of the tube (not 1/2 like I originally thought).

uhh so @pringleshelp_uk half of this tube of pringles I bought has no flavouring?

@Cellofanegoblin Sorry to see this, Ann. Please send us a private message so we can make this right.

@LaurenM26 Hi Lauren, I'm sorry that you are unable to DM us. Please email us by filling up our contact form here: pringles.com/uk/contact-us.… We'll be happy to help! Thanks! - Jen

@pringleshelp_uk It’s saying I can’t send you a DM unless I upgrade to a premium account

@pringleshelp_uk every tube of original Pringles I’ve bought for over a month has been absolutely covered in salt and are just not edible… these are one of my very limited safe foods… please can you fix whatever the issue is/go back to how they were before…

@ArvisRadene Hi Arvis, I'm sorry that you are unable to DM us. Please email us by filling up our contact form here: pringles.com/uk/contact-us.… We'll be happy to help! Thanks! - Jen

@pringleshelp_uk welcome to twitter I suppose

@pringleshelp_uk are there any plans to undo the recent change to the pringles original flavour? they're absolutely disgusting now

@M1LLSY83 Hi Nick, please send us a direct message and we'll be happy to help. If you're not able to, you can email us by filling out our Contact Us form when you visit: pringles.com/uk/contact-us.…. Thank you! - Jen

@pringleshelp_uk got some of your salt and vinegar Pringles today and they have a weird taint of onion to them 🤮 not sure what’s happened, but thought you’d better know in case something went wrong!

@rr123xx We hope your dissatisfaction has been addressed following your phone call with my colleague and that you receive your promised vouchers soon. Apologies for the mix up in getting back to you promptly!

@pringleshelp_uk You really enjoy making it difficult for unsatisfied customers don’t you! You only had to follow me and you could have sent a direct message! I’ve now sent you a WhatsApp message but you’ve not replied to that either! You are absolutely appalling.

@pringleshelp_uk I had a problem with your product and Joana in your Consumer Affairs promised to send me vouchers TWICE. But she hasn’t done so and she’s now ignoring my emails. Is this the way you like to treat your customers?

@rr123xx Hi. I'm really sorry that sadly we are unable to DM you. For us to better handle your enquiry, would you be able to contact us using our new WhatsApp service? kelloggs.co.uk/en_GB/contact-… We take all of our consumer's enquiries very seriously and we are happy to help.

@pringleshelp_uk You clearly aren’t familiar with how to send a DM. Both parties are required to follow each other before they can DM each other!

@rr123xx Hi G, I'm sorry that you are unable to DM us. Is it okay if I direct message you? Thank you! - Jen

@pringleshelp_uk I’m unable to send you a DM until you follow me.

@paulwoolley We are sorry to hear, Paul. Please send us a private message so we can look into this for you. Thank you! – Jen

@pringleshelp_uk any ideas why your original Pringles seem to be covered in so much salt ?and it seems to be a big build up in the same place? This is the 3rd tube I’ve had like it and I won’t be buying any more for a while.