
Publer
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Publer
@publer
Your ultimate social media management platform 💚 Plan, Schedule, Collaborate, Analyse & Report Explore Publer for free: https://t.co/7mwhUROkS5
















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After 8 years of running nonstop and serving millions of users worldwide, I just shut down 2 of the 3 servers that powered Publer 😱 And this is exactly what it felt like 🫡 Emotions aside, these servers had reached their end of life. That meant we could no longer install modern libraries or deliver the latest features and security updates to our users. Thank you to all our customers for your patience and understanding while I migrated nearly 1TB of data to the new infrastructure yesterday. The downtime was inevitable for the time being. In the comments, I'll share the migration steps I took and how we'll plan better for the future 👇

What could/should have gone better: a) I should have estimated the downtime more accurately. The database size was a known variable, and the uncertainty around when services would be restored understandably frustrated customers. b) A more fragmented database migration. Instead of blocking all services at once, parts of the system could have been migrated gradually to reduce the overall downtime. c) While some downtime may have been inevitable due to architecture and database version changes, a different migration strategy (such as replication or a phased cutover) could likely have reduced the impact and shortened the final downtime window. Given the urgency of the situation and the time constraints (the old database was already causing serious latency issues), I should have at least handled point a) better. No excuses. I know Publer is not a life-or-death service, but 12 hours of downtime, regardless of the day, is unacceptable. If you were heavily impacted by the downtime or any issues caused by the migration, please reach out to our support team via the website chat or at support@publer.com, and we will make it right. Moving forward, I can confidently say that Publer is now faster, stronger, and more reliable than ever 💚

Great news: The migration is complete, and Publer is back up 🥳 We're still working on restoring automatic syncing of posts and insights, but this does not require any downtime. Please let us know if you encounter any other issues. We sincerely apologize for the inconvenience caused. It was never our intention to be offline for almost 12 hours, especially on International Women's Day and on a Sunday. If you were heavily impacted today, please contact us at support@publer.com, and we will make it right.













