quintave

Pesan dari @deelestari dan para penulis buku Indonesia.

We will save ourselves a lot of pain and disappointment if we ask ourselves before we do something: "what's the... fb.me/16hjaiSJl

We pay people for their ability to make judgments amidst uncertainties. Yet we often consider people as easily replaceable.

Unclear accountability is the most common source of organizational malaise.

If we don't practice what we say we value, no one will value us.

In business, trust is built from ongoing consistent results of delivering what we say we will deliver.

Support work has distinct characteristics. Likewise service work. Service can be outsourced, support must always be performed in-house.

Task assignment is not static. It needs to be monitored and adjusted to factor in unclear and missing elements unknown at the onset.

We talk about work all the time yet we seldom are passionate about clearly articulating the task to achieve lasting success.

Managers often contribute to the failure of execution by assigning half-baked assignments to the subordinates. Managers must plan ahead.

Don't focus on personality in dealing with work issues.Major causes of delivery failure are unclear tasks, accountabilities,and authorities.

When all else fails, set context.

Assume tasks at your organisation's own peril. Never ever assume tasks. Always ask for clear assignment and unpack the tasks for clarity.

Find a role holder with the right capability to hold the role. Give the role clear accountabilities for output and appropriate authorities.

The answer does not lie in organisation restructuring. The answer lies in clarity of task and role relationships.This is the key to success.

No matter how careful you are, a subordinate that has been working in a distrustful environment may see your input as harmful for them.

Dealing with highly capable subordinates requires finesse.Dealing with subordinates that never have a competent manager requires astuteness.

A trusting,non-harmful coaching discussion is critical to help the subordinates achieve their full potential to be effective in their roles.

Three elements that will make an employment contract work very well: 1. Felt fair pay 2. Clear instructions 3. Engaged subordination.

Successful execution makes or breaks a business.This means all employees work together in trust to deliver the business promise.Tough & fun.