rabbit help

@osidary @rabbit_hmi oh no Sam, that doesn’t sound quite right. could you DM us your order number and email address please? we’ll have a look into this for you.

Yo @rabbit_hmi , just unboxed my r1 and it’s already sounding like a maraca when shaken. Is it normal for this thing to jingle? Sounds like something is loose inside. Product reliability can’t be this bad right out of the box, can it? Help! 🧊 #rabbitr1 #techelp

@charlwhitehead hi Charl, this isn’t a country we currently ship to but you should be fine as long as you have a stable internet connection. here’s a list of all countries we do ship to right now: rabbit.tech/support/articl…

@rabbithelp_ hi. If I purchase a Rabbit R1 and I stay in South Africa, will I still be able to activate it online via your Rabbithole?

@Rusya13 @rabbit_hmi oh no, that doesn’t sound quite right! send us a DM on here with some more information, we’ll have a look.

@rabbit_hmi I can’t download any update even after full reset

our chunky new update for r1 is here, now downloading on orange boxes everywhere 🐇🟧 read below for all the info 👇 • DLAM now has a new feature called shortcuts - add custom instructions, memory context and hotwords to DLAM to remember how to perform any task following your specific steps • your r1 has a brand new spotify experience. live lyrics sync on screen, the default rabbit switches to the headphones rabbit, and nods its head to the track • r1 response latency has been significantly improved - time to first response has been reduced on average between 20-30%, and in some cases up to 50%! • DLAM sessions can now run for longer than the previous 60 min limit • you can now export all of your magic camera photos at once from rabbithole • we fixed an issue with OpenClaw where heartbeats could cause r1 to lock up • we’ve added six new creations to the creations gallery on r1 and our website - don’t forget that r1 creations and rabbit intern are now powered by the opus 4.6 model for even better results!

@realPhilAnton hi Phil, just sent you a DM with some instructions ✉️

@rabbithelp_ Is there a way to remove the OpenClaw integration and / or reset it? 🤔

@PRKSpeaks @jesselyu @rabbit_hmi we recently sent you another DM on here to confirm a few things with you. we're on the case to get this resolved 🫡

@jesselyu @rabbit_hmi @rabbithelp_ Thank you Jesse.

The most expensive paperweight I have ever bought in my life. @rabbit_hmi @jesselyu

@AlanKing1970 @rabbit_hmi could you please send over your order number and email address? we’ll have a look into what happened here 👀

@rabbit_hmi So I ordered a Rabbit 🐇 R1 and a present for my son, 5 days ago, as part of their Black Friday promotion, they took my money, and nothing! Not shipped, no response to emails, just silence! Very disappointing!

@_aayu5h @rabbit_hmi thanks for sharing those suggestions with us, Aayush. we’ll take them on board 🫡 right now, you can find your conversation history in the journal when you log into rabbithole and there’s a download option for each entry.

@rabbit_hmi Great! Please release them as well (🥹): 1. View the conversation history in R1 2. The audio for a translation is played only once. There should be a replay option.

two new updates have arrived - now available on r1 and rabbit intern 🐰🛜 what’s included: 1. magic camera freestyle images now appear in magic gallery on your r1. 2. now you can organize your projects in rabbit intern. when you open intern, you’ll now see two new options under the search tasks bar, named “Show starred only” and “Show archived” - these are filters that show only the tasks you’ve starred, or the tasks you have archived.

@sitkacliff @rabbit_hmi thanks for the feedback - we just released an OTA for this! just plug your r1 into a power source and it’ll start downloading.

@rabbit_hmi Love my rabbit r1. Please return Magic Camera Freestyle images back to the Magic Gallery for on-device viewing. Miss this so much ever since the big software update.

🛍️ 20% off r1 + free shipping now through 12/1. with the completely revamped rabbitOS 2, there’s no better time to hop on the new card-based interface, magical voice-powered creations, and more playful experience. 🇺🇸 in the US? you can also snag this deal online at Amazon, Best Buy, Walmart, and Target.

@CC_CHRXVTIAN @rabbit_hmi hey Christian, can you DM us on here with some more details and your order number? we’ll have a look 👀

@rabbit_hmi Y’all still haven’t responded to my customer service response months ago

@frogboy239 @rabbit_hmi looking into this for you Nick, just sent you a DM back ✉️

@rabbit_hmi Where did you go @rabbit_hmi help? No response for almost 2 weeks after you stated I need a replacement.

👀

@frogboy239 @rabbit_hmi sent you one back to follow up ✉️

@rabbithelp_ @rabbit_hmi I've sent a DM

@jordan33212 @rabbit_hmi do you have an r1 yourself, Jordan? if you've been having any issues with the battery life, DM us on here. just send over some details about your daily usage, we'll take a look 👀

@rabbit_hmi will better battery life be included?

@frogboy239 @rabbit_hmi could you send us a DM on here with your order number and email address please? we'll have a look.

@rabbit_hmi He needs to fix his support department first. I still haven't received a reply to my support email in over 4 months.

@DaroFrostad @rabbit_hmi hey Martin, could you send us a DM on here so we can do some troubleshooting with you? please also let us know roughly how long you usually record for, as in how many minutes.

@rabbit_hmi Since the new OS update the recordings take a long time to go into the Rabbit hole. Any way to fix this in settings?

talk is just talk — until you ship talking that ships. right?

@_aayu5h @rabbit_hmi hey Aayush, could you send us a DM on here with your email address and order number? we'll have a look 👀

Hi @rabbit_hmi / @rabbithelp_ , I'm following up on my support tickets. Could you please let me know when I might expect a reply? Thanks!

@CoolDragon22 we can definitely have a look into this with you. we've just sent you a DM to do some troubleshooting together.

@rabbithelp_ Hello, I think I have a problem. My R1 was at 100% at 12:20 AM, today this morning I woke up at 10:20 AM to check, it is at 0%. I been noticing for the last past weeks that the battery life was getting shorter, can you help me?

@CoolDragon22 @rabbit_hmi hi there, can you send us a DM with some more information on your daily usage? and if you have switched on features like magic voice and generative UI? we'll have a look and can do some troubleshooting together.

@rabbit_hmi Hey I don’t meant to say it here but, I think I do have a problem with my R1. It seems like my battery life is low. Like 6ish hours of standby with the screen off, is that normal?

from idea to reality before your coffee cools. no one can code that fast… right?

@Mico97934351 @rabbit_hmi did you reset your r1? here's some more information on this: rabbit.tech/support/articl… if you need any more help with this, DM us with what step you're on going through set up.

if you can say it, you can ship it. 
who’s part of the club? ⬇️

@LadyPlazm @jesselyu @rabbit_hmi could you send us a DM on here with your email address and order number? we'll have a look.

@jesselyu How do I reach your support team? I emailed on October 6th requesting a return (an RMA, as stated on your return policy) and I have yet to receive a reply. Help?? @rabbit_hmi

@jesselyu Curious what the wait time for an RMA is. I emailed 5 days ago, really hope you guys don't force it past my return window. Five days bro, please attend to your customers. 👍