renewedvision

@CameronW126 Sorry… you're hitting us at a busy time. Please leave a ticket and if the matter is urgent say so including any contact information as well as a description of your problem and we'll respond as soon as possible.

It shouldn’t be this hard to talk to a real person @renewedvision about a ProPresenter issue. Especially heading into a weekend.

@CameronW126 Hi Cameron, you can chat with a real person right now at renewedvision.com/support If our AI assistant in chat is not helping, just ask for an agent and we're here to assist you.

@LifeboatDM Hello, the team has released the seat and replied to the email for you. All the best!

@renewedvision hoping to get a hold of customer support and all we are getting is AI. On the urgent side, please contact us.

@cunha70693 Hola, Entre em contato com a equipe por e-mail de sales@renewedvision.com para que possam fornecer as informações adequadas.  Obrigado!

Are you creative and organized? Become an Associate Product Owner! You will have the opportunity to document and design the user experience of products before and as they are developed. Work from home or from our Alpharetta Georgia office. renewed-vision.breezy.hr/p/0ca7275c15f1…

@agdickinson Yes, sir the Pro7 license can be used on either platform and moved around.

@renewedvision Looking to get your software for a Church I'm helping with; The intention is to buy a Mac in the future. Could we use PP7 on a PC and then later move to a Mac. Can we enable/disable licence for that

@cfcxpert_ @propresenter @provideoplayer @RVsupport Thanks for reaching out! For in-depth technical support, please contact the team. support.renewedvision.com/hc/en-us/reque…

@propresenter @renewedvision @provideoplayer @RVsupport I have a problem with pro presenter, any chance I can get some help

@brettgoodrich Thanks for your feedback on our program.  I've escalated this to our Engineering team who will see if this is something we can implement in the future.  I cannot guarantee when/if this will occur, but they are the ones who would make those decisions.   Please note that our En...

@renewedvision Can we get an option in ProPresenter to force lowercase on text, under Capitalization? Just like it can force all uppercase? <3

@brettgoodrich I can submit this as a Feature Request on your behalf.

@grambo9068 I understand! Reach out via email so I can have the web team look at this deeper so you don't have to share your email here.

Why is @renewedvision spamming me?!?

@grambo9068 Sorry for this; if you believe we are sending too many emails, please reach out to service (at) renewedvision.com and we can take you off the list. Thank you!

@IanMaphet Hey Ian, I took a look a look at your chat and see that you are receiving a 504 error. This is a server side error, but one that our team is already working with Planning Center on getting more information on what might be happening and what we can do to help.

@nthnu We would like to take a look at your DXDiag information so that we can find out more about your computer. Running DXDiag will run some diagnostic tests on your computer and generate a report about your computer; the information that we are looking at is hardware information su...

@renewedvision Question. We have latest ProPresenter on Windows 10. Outputs to three monitors and one laser projector. Several times during service, only the projector loses signal for a second. Any ideas to see if ProPresenter is causing that?

@IanMaphet This is not something we have seen. Please reach out to support directly. support @renewedvision.com, and they can help look at this deeper.

@IanMaphet No, it's download file from browser -> import text file -> specify template and how many lines per slide (the same way you do when importing inside the app). That's it!

@IanMaphet Downloading from SongSelect

@nthnu You should see the same transition if it is added to the first slide of the next presentation. If more assistance is needed on functionality, email the team. #contact-support" target="_blank" rel="nofollow noopener">support.renewedvision.com/hc/en-us#conta…

@renewedvision Within a presentation I can get the transitions to fade between slides. How can I have the same effect between presentations?

@kevinborst @CCLI In Preferences>Services, you can check the option at the bottom.

@renewedvision how do I setup the new @CCLI auto reporting feature?

@deladels_ Hello! This is due to the Message translation not following the traditional verse structure. This is not something that can be changed inside ProPresenter, unfortunately.

Hello, @renewedvision is it possible to prevent the message translation in ProPresenter from lamping verses together?

@jonddelfosse @Church_TechGuru Hi Jonathan, this may be related to a known issue in 7.10.4. I would reach out to support via support.renewedvision.com to make sure.

@renewedvision @Church_TechGuru Has anyone had issues with Pro7 videos freezing on startup and then the video starts 5 secs into the video

@jjasghar Absolutely, feature requests can be made here: support.renewedvision.com/hc/en-us/reque…

Hey @renewedvision I’m about to run the clock of a middle school basketball game, it’s there no keyboard start stop for the clock? Or any keyboard commands of the scoreboard?