Retently

The interesting part of a CSAT benchmark is not just who leads. It is who is losing ground, who is catching up, and where the gaps are widening: retently.com/blog/customer-…

Surveys aren’t dying. Lazy surveying is. That’s the clearest takeaway from Medallia’s report and our 25M+ survey dataset: retently.com/blog/survey-fa…

We went into this response rate study expecting a few familiar patterns. The data had other ideas: retently.com/blog/survey-re…

Why do CX digests often repeat the same themes? We analyzed thousands of feedback campaigns. Turns out it’s not the reporting, it’s how feedback behaves. Most surveys fall into four patterns: retently.com/blog/cx-digest…

Sometimes the problem isn’t your CX score. It’s the way you’re looking at it. New piece on cumulative vs. period-specific reporting: retently.com/blog/cumulativ…

Your only channel with a 100% open rate? The box. Turn unboxing into loyalty, UGC, and repeat sales with QR flows + Shopify automations: retently.com/blog/ecommerce…

AI overviews decide what shoppers see. Structured data decides whether you’re visible: retently.com/blog/answer-en…

Ship insights faster with our new endpoint + a from-scratch API docs refresh for fewer steps to integrate (even for non-developers). Quickstart → retently.com/api

Mobile Experience ≠ Mobile Optimized. Why customers still struggle on phones: retently.com/blog/ecommerce…

Your customers’ quietest moments can be the loudest signals. Survey silence = hidden CX insight. Don’t ignore it: retently.com/blog/survey-no…

From eye-level placement to impulse buys, see how brick-and-mortar tricks translate into ecommerce success: retently.com/blog/ecommerce…

@VeteranROUSA Thanks for asking! Retently started in the US, where we still have our HQ and run our operations to stay close to US clients. The product is developed in Moldova, where our founding team is from.

@retently Why Retently needs to be in Republic of Moldova if the HQ is in Austin, TX? retently.com/about-us/

Are your ecommerce product recommendations helping or creeping out your customers? Over-personalization is real. The result? Customer fatigue and lower engagement: retently.com/blog/ecommerce…

Chatbots don’t replace sales. They scale it. High‑ticket shoppers want fast answers and a human safety net: retently.com/blog/conversat…

Checkout tells you why they bought. Delivery tells you if they’ll buy again. Our guide shows how to ask both without annoying customers: retently.com/blog/post-purc…

Co-browsing + live shopping are turning “maybe later” into “done & bought” in a single click. We’ve just broke down the tech, the KPIs and the mindset shifts behind this real-time CX combo: retently.com/blog/live-shop…

Flash-sale frenzy doesn’t have to fry your CX! Run our checklist and watch both sales and loyalty soar: retently.com/blog/black-fri…

Most brands treat refunds like goodbye. Customer-centric brands? They treat them like second chances: retently.com/blog/refund-cu…

Your AI-assistant might be silently killing customer trust. If you’re using it as part of you customer service strategy, read this first: retently.com/blog/ai-custom…

Pop-ups aren’t strategy, they’re stress. Ecommerce brands are ditching the “Accept All” fatigue and building preference centers instead: retently.com/blog/preferenc…