Revinate

82% of brands think they deliver great engagement. Only 45% of consumers agree. That gap? A data activation problem. That's why hotels with the cleanest, most accessible guest profiles win bookings and on-property interactions. 🎧Listen now: revinate.com/hotel-moment-p…

The 2026 Revinate Hospitality Benchmark Report is out—and the latest Hotel Moment podcast shines a light on revenue channels you are underleveraging. Take the voice channel. Outbound reservation efforts generate $1,164 per room annually, and well-trained teams convert half of inbound calls. Voice isn’t dead. It’s just underworked. High-intent touchpoints still drive serious revenue. 🎧Listen in to find your hotel’s key performance benchmarks: revinate.com/hotel-moment-p…

AI in hospitality comes down to one thing: Garbage in. Garbage out. Clean data means smarter decisions. Messy data means bad ones. AI doesn’t fix a weak strategy. It amplifies it. In our latest Hotel Moment episode, we unpack: • The future of direct bookings • Why personas matter more than ever • How dirty data attracts the wrong guests 🎧Listen now: revinate.com/hotel-moment-p…

Voice isn’t a cost center. It’s revenue inventory. On the latest episode of the Hotel Moment, we unpack why high-intent booking calls get buried in service noise — and how that’s costing hotels conversions. Bottom line? Protect sales capacity. Power agents with guest data. Let AI handle the rest. Are you managing voice like rooms inventory? Find out: revinate.com/hotel-moment-p…

Hotel cybercrime isn’t slowing down — it's evolving. We’re returning to our conversation with Matthijs Welle, CEO of Mews, on how technology is transforming hotel data security. You’ll learn: 📞 How AI-powered vishing targets your front desk 🔐 Why valid credentials are the new #1 attack vector 🎯How fake login pages & AdWords exploits work 🧠 Why a culture of security beats tech alone If you’re responsible forguest data, this one’s required listening. revinate.com/hotel-moment-p…

What if the biggest opportunity in hospitality leadership isn’t a title, but perspective? In this episode, Rachel Humphrey, Founder & Chair of Women in Hospitality Leadership Alliance, challenges the myth that “there are no women in those roles,” reinforces that advancement doesn’t mean lowering standards, and calls for more intentional, forward-thinking leadership at the top. Listen in for a timely conversation for those shaping what’s next in our industry. revinate.com/hotel-moment-p…

Regenerative tourism gets a lot of buzz. But this episode of Hotel Moment makes it real. The takeaway? Moving beyond sustainability isn’t just better for destinations — it’s a smart growth play. Hotels that create real value for their communities build stronger brands, deeper guest loyalty, and more resilient demand. Worth a listen for hospitality leaders thinking about what’s next. 🎧 revinate.com/hotel-moment-p…

Australia isn’t a copy-and-paste hospitality market. High costs and lean teams mean personalization, data, and tech only matter if they drive results in real time. 🎧 Catch the new Hotel Moment episode with Revinators, Dylan Cole & Nick Ellis on what’s actually changing for Australian hospitality in 2026. 👉 Listen now. revinate.com/hotel-moment-p…

🎙️ What do the biggest hospitality trends for 2026 actually mean for European hoteliers? In this episode of the Hotel Moment podcast, Dylan Cole, Managing Director, EMEA, cuts through the hype to unpack what’s coming and what actually matters. • Personalization = margins (UK), trust (DACH), revenue (Southern EU) • Ops-led drive for simpler tech stacks • Last month’s data? Not good enough anymore 🎧 Listen now. revinate.com/hotel-moment-p…

The holidays don’t just bring demand; they bring high-intent demand. Guests are emotional, motivated, and ready to book. The question is, will they book direct with you or through an OTA? To ensure guest books direct, you’ll need your loyalty, segmentation, winback, and upsell strategies working together. 🎧 Find out how on the Hotel Moment podcast, and set yourself up for a strong Q1: Apple Podcasts: bit.ly/4j513vM Spotify: bit.ly/44tq7qm YouTube: youtu.be/G6ZHflIIkpw

In 2026, guest data is the fuel driving major shifts in hospitality. From personalization to unified tech stacks, real-time decisioning, and stronger privacy standards, each trend starts with how well you use your data. The era of passive collection is over. 🎧Listen now: Listen now: revinate.com/hotel-moment-p…

OTA winback strategies aren’t “nice to have” anymore. Here’s why they’re a must-have for any hotel focused on profitability: 📈 Winback campaigns see 41% open rates 💰 They generate $5–$6 per email 🤝 They convert OTA bookers into loyal, direct repeat guests But only when you nurture them the right way. In our latest Hotel Moment episode, we break down the fundamentals of a successful OTA winback program: Apple Podcasts: bit.ly/49TXOon Spotify: bit.ly/48NamwJ YouTube: youtu.be/0Q7oNEa06YI

Personalization is no longer about a welcome note and room preferences. It’s about creating moments that make each guest feel like they have been crafted just for them. What happens when music becomes part of that personalization — embedded into packages, experiences, and even technology? 🎧 This episode breaks down how music-driven personalization is reshaping hospitality. Listen to the full episode: revinate.com/hotel-moment-p…

Your frontline staff is your brand. Front desk agents, reservations agents, concierge — they’re your guests’ first impressions. So investing in your frontline means you’re investing in the future of your brand. From the first phone call to the moment a guest walks through the lobby, your staff shapes guests’ perception of your brand. They’re the true drivers of loyalty. Listen to Hotel Moment to find out what you can do to ensure your staff fosters repeat guests: revinate.com/hotel-moment-p…

Lead nurturing isn’t about sending more emails or placing more phone calls. It’s about sending the right ones. 💡 In our latest episode of Hotel Moment, we explore how hotels can turn curiosity into loyal guests through personalized, human connections. Because you’re in the business of building trust, not just completing transactions. Find out how to build a lead nurture strategy that drives bookings and creates lasting relationships: Apple Podcasts: bit.ly/4odbzTk Spotify: bit.ly/47kTrQ8 YouTube: youtu.be/M0yCPAz4Be0

“In a world of automation, let’s bring back the soul of hospitality.” Steven Rubin joins #HotelMoment to talk about using tech and the human touch to turn guests into lifelong advocates. And it starts with going beyond the status quo, truly listening to guests, and crafting a personalized experience they’ll cherish forever. Here’s how you go above and beyond: revinate.com/hotel-moment-p…

What’s the golden rule of email deliverability? NEVER purchase contact lists. Follow this rule and your hotel will see better email sends and more chances to drive revenue for Black Friday, Cyber Monday, and Travel Tuesday. Discover more deliverability tips this week on Hotel Moment: Apple Podcasts: bit.ly/4nfJEks Spotify: bit.ly/4qsaZ5S YouTube: youtu.be/cTgd8XOhf-c

Here’s how you go above and beyond: Take the time to listen to your guests. Reservation agents who make the most of their guest conversations add those special touches that go above and beyond — creating lifelong memories for guests. Discover the magic of the voice channel this week on The Hotel Moment podcast: Apple Podcasts: apple.co/48pYVeO Spotify: bit.ly/4hfr7U3 YouTube: youtu.be/RPz4mPE8_Uo

What if we told you that you could increase revenue by 600% year over year from upsell email campaigns alone? Think we’re joking? Andronis, a hotelier with stunning properties all over Greece, did just that with an upsell strategy that focused on sending valuable offers to guests instead of sending as many offers as possible. Find out more on Hotel Moment: Apple Podcasts: bit.ly/4gXwPd0 Spotify: bit.ly/4q1aMWQ YouTube: youtu.be/C1Fbpyb9-eE

Guests crave authenticity! Feed them with all that’s special about your brand. Hotels that take an experience-oriented approach to stays leave a lasting impression on their guests. Find out why on this week’s episode of Hotel Moment with inspiration on how you can get started! Apple Podcasts: bit.ly/48sppwn Spotify: bit.ly/3KsBJCJ YouTube: youtu.be/AWnJUxStUxY