Rich M Brady

@HMRCcustomers Thanks

@richmbrady Hi Rich, you can select an alternative question if one is presented If you cannot pass Identity Verification, you may be able to use GOV.UK Verify. It's an alternative way to verify yourself using 3rd party providers. Najmin

@HMRCcustomers I'm trying to login and process a tax refund, but the site is saying it cannot confirm my identity. Please advise.