
Was on a Zoom call with a friend in the Atlanta, Georgia area this morning who has been a customer for 15 years. He has made timely payments his entire time. Something in your system flagged him as delinquent. Despite his phone calls to get you to address your internal issues, you disconnected his service. He is beyond disappointed. The next step is to contact the Better Business Bureau and the Public Service Commission (PSC). You have wrongfully penalized one of your very best customers.
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