Robert Dyas

@missnitya Hi Nitya, I am so sorry to hear this. Please can I ask you to DM me your order number and any supporting images you may have? I can then look into this further for you. Thanks! Jack - Robert Dyas Customer Relations

@RobertDyas hi there, I've had an order delivered and part of it is faulty. How do I go about returning and getting a refund? Thanks

@shellc889 Morning Shell. This table is around 6.8KG in total weight. I hope this helps! Jack - Robert Dyas Customer Relations

@RobertDyas please could you advise of the weight of the Turin square garden table? Product code 376463 Model TB-733. Many thanks 😃

@Celebsal13 @TheoPaphitis Good afternoon Sally, thank you for your message. I am sorry to hear you are unhappy with your most recent order. I have sent you messages via other social sites, however please can you DM me your order number so that I can look into this? Thank you. Jack - Customer Relations

All I can say @TheoPaphitis I really admire you and have always sung your praises but Robert Dyas direct is a mess when it comes to delivery and fulfilling orders. And people wonder why we turn to Amazon.

@djdavidnoakes Hi David, I have sent you a DM. Please get back to me ASAP and I can advise further. Thank you. Jack - Customer Relations Executive

@RobertDyas It’s 1222473582. I’ve literally been ringing every single day. I keep getting fobbed off that it’s the suppliers fault. I’ve already sent photos can’t see what the problem is.

@RobertDyas I have had the most ridiculous experience from this company. I have been ringing every single day to try to get a broken cabinet replaced. Two weeks now trying to get something replaced they keep blaming on the “ supplier”

@TamaraA92132943 Hi Tamara, If you can send me a DM with your query/order number, I can certaintly look into it today for you? I have just followed you. Jack - Customer Relations Executive

@RobertDyas I need to message you which is the fastest way ?

Why pay £200 when you can make one out of a sock

@JAYD_1988 Hi Jay, I am so sorry to hear this. I believe I have located your order, however please can you confirm your order number via DM and I can review this in full today for you. Thank you in advance. Jack - Customer Relations Executive

@deliamsinclair Hi Dee, thank you for your message and I am sorry to hear this. So that I can look into this further, please can you DM me your order number? Thank you in advance. Jack - Customer Relations Executive

@RobertDyas your delivery service is attempting to deliver an item I have cancelled with you. Unable to get a satisfactory answer from RD as to what to do.

@imamirrorbll Hello Aimee, please accept my apologies for that. Can I ask you to DM me your order number? I can then look into this further and update you accordingly. Thank you. Jack - Customer Relations Executive

@RobertDyas hi I’ve ordered some dining chairs but dpd said they can’t find my address yesterday when they were delivering over the road and tracking isn’t updating with a new delivery date. When can I expect these?

@screenb303 Afternoon Bonnie, please accept my apologies for this. So that I can look into this further can I ask you to DM me your order number? I can then get your feedback shared with the store and take a look for you. Thank you. Jack - Customer Relations Executive

@RobertDyas The Putney branch is a disaster. They cancelled my order on Sunday and then I went to get a plug today which your website said was in stock and no plug. Apparently Marcel said they have them but can’t find them. #wasteofmytime #appallingcustomerservice #wontshopagain

@DavisFerretd Hi Philip, thank you for your message. All postage is free if you spend over £30. Please just enter the promotional code "FREEDEL30" when you are in your basket to take this cost off. Jack - Customer Relations Executive

@RobertDyas Free postage over £50 but so many items at £49.99. No wonder people use Amazon

@BradfordGeorgia @WhichUK @CitizensAdvice Thank you for them images and further information. I can see that we have reached back out to you via your case. Please do let us know if we can assist further. Jack - Customer Relations Executive

@BradfordGeorgia @WhichUK @CitizensAdvice This is standard practice for all warranty claims over 6 months old. As we have not received any images etc, we have advised we would need further proof of the fault to help and resolve this in full for you. I do apologise again. Jack - Customer Relations Executive

@BradfordGeorgia @WhichUK @CitizensAdvice Afternoon Georgia, I am sorry to hear this. Looking into your case, I can see this was purchased in 2021. Whilst I am sorry this fault has arisen, due to the age of the item, it would be down to the customer to prove there was an inherant fault at the time of purchase.

@LucyLoo7777 Apologies Lucy Look, I have just followed you back so there shouldn't be an issue. Thank you. Jack - Customer Relations Executive

@RobertDyas I can’t DM you because my X account isn’t verified?

@RobertDyas really disappointed my order still isn’t out for delivery when it was supposed to be delivered Thursday 11th ☹️

@squashmum Hi Annie, please dispose of it. I have let our supplier know. Thank you again! Jack - Customer Relations Executive

@RobertDyas @RobertDyas please advise if I can dispose of the item. It’s a large box getting in my way! Husband is going to the tip Thursday so can take it then

@RobertDyas broken item delivered in November how come I’ve had no refund and huge box is still sitting in my house?

@owndancefloor Good afternoon, I am truly sorry to hear this. So that I can look into this further, please can I ask you to DM me your order number? Thank you in advance. Jack - Customer Relations Executive

Hello @RobertDyas thanks for the refund for the items I ordered & paid for. I would have been helpful if you had replied to any of my email, insta messages, & if I didn't have to put it on my todo list to chase you for goods after I paid for them. Not very good customer service.

@squashmum Hi Annie, thank you. I have processed a full refund for you. Please retain the item for 2 weeks if possible, however if no collection transpires up to that, please dispose of it. Apologies again. Jack - Customer Relations Executive

@RobertDyas #DYS-7699047 is the reference on the email