Bonnie Newman

@TfL once again huge delays on the #wimbledonbranch of the #districtline. Once again NO HONESTY that there are delays so that people can find another route. Putting fares up is insulting #dobetter #shameonyou @MayorofLondon @PutneyFleur

@TfL why are there such large gaps between trains in peak #rushhour on the #districtline #wimbledonbranch? 10 minute gap between trains is not acceptable #sortitout @PutneyFleur @MayorofLondon

@TKMaxx_UK Hi - I picked up an order yesterday - I opened it and one item is missing. I thought it was in the box I was given so signed for the box - where is the other item please? #missingorder

@BBC @Dawn_French one of the best things I’ve seen in a very long time, so clever and funny #comedy #canyoukeepasecret

@TfL please let me know where to send my bill. 2 hours delayed due to your inability to run a tube network. I don’t see why my business should pay for your incompetence #takeaccountability

@TfL is there one day where there isn’t signal failure on your lines? I left my house 45 mins ago and have managed to get 3 miles. #delays #signalfailure #excuses When are you going to start providing a decent service and some kind of value for money. #refundpeople

@SW_Help Well Happy Monday to all of us poor people that have the misfortune of using your service. Cancelled trains- short trains waiting over half an hour for a train #notgoodenough #terribleservice

@RobertDyas The Putney branch is a disaster. They cancelled my order on Sunday and then I went to get a plug today which your website said was in stock and no plug. Apparently Marcel said they have them but can’t find them. #wasteofmytime #appallingcustomerservice #wontshopagain

@RobertDyas so you just cancelled my order with no warning or explanation. I also have points that were due to expire that will now be lost. You can see why people buy from Amazon. What is going on? #badcustomerservice

@johnlewishelp is there something wrong with your website? For the last few days I have tried to load my orders and it says there is something wrong and it can't load? #techissue

@OctopusEnergy does anyone actually win the wheel spin?? Seems like a PR #scam to me.

@OctopusEnergy does anyone ever win your 'spin wheel'? #justPR

@TfL WHEN ARE YOU GOING TO SORT OUT THE CONSTANT DELAYS ON THE #wimbledonbranch of the #districtline? 30 mins delayed this morning 15mins to go 3 stops this evening and now stuck in the platform at Fulham. THIS IS A DISGRACE. Whoever runs this should be #fired

@AmazonUK Complained 3 times about leaving parcels in an unsafe space - no action. Complained AGAIN this morning - 50mins & 7 agents all of whom were “sorry” but couldn’t help. Appalling #CustomerExperience. Hope you’ve got lots of £ to replace peoples orders when they’re stolen

@Mango I returned an item on the 29th October and still haven't received my #refund. You are legally obligated to refund within 14 days - it is now 14 days, could you tell me when I will receive my refund. #badcustomerservice

@marksandspencer Thanks Tasha - is M&S query management the department as I had a message?

@screenb303 Hi Bonnie, I'm so sorry to see that. Please can you send me a PM confirming your full name, email, and order number, and we’ll be happy to look into this for you - Tasha

@marksandspencer Just to let you know this is how my parcels were delivered by #evri Clothing & an advent calendar and there seems to be something greasy that has leaked. Can’t figure out if it’s the advent calendar or something else they were delivering. Pls #changecouriers

@piersmorgan That’s a surprise?

Jeremy Corbyn, hypocrite.

@OctopusEnergy is there something wrong with your website? I had trouble accessing it yesterday on the website and today on the app it wasn't loading properly #techissues

@netflix why when I move locations can I not access my own account? I keep getting “updates to household account” .. it’s me!!! Annoying. Tell me how to stop this. #netflix #badcustomerexperience