Rob Millerd

@netsolcares @matthoneycutt It has been more than 10 days since the outage and I see you've started posting advertisements again...when/where will we see an RCA posted?

@matthoneycutt We are conducting an investigation. We apologize for the inconvenience and frustration this may have caused you.

UPDATE: Our engineering team resolved the service issues. Customers should be seeing a return to normal performance. We apologize for the inconvenience and thank you for your patience and understanding.

@netsolcares Is this Cyber security breach YES or NO

UPDATE: We are aware some customers are experiencing service issues and our engineering team is currently working to restore services. We apologize for the inconvenience and thank you for your patience.

@netsolcares Is this a cyber security incident or infrastructure failure?

UPDATE: Many customers are seeing services return to normal. We expect this issue to continue to improve and we thank you for your continued patience and understanding.