Lucy Clare

@c2c_Rail Posting nothing is not the answer. Show 'Good Service' on a website when there are multiple cancellations and significant delays is not the answer. This is basic customer service.

@rosealare Hello Lucy we do apologise for the delayed updates. Unfortunately this is due to the drastic changes at a fast pace. It is important to provide the correct information and so sometimes this may be delayed. We do apologise for the inconvenience this morning.

⚠️ Due to emergency services dealing with an incident on the line, A number of services have been altered and cancelled. We really do apologise for the inconvenience caused to both you and your journey today Please keep an eye on your live journey here: orlo.uk/sBEhA

@c2c_Rail Did you wilfully misunderstand my post? You're not providing updates at trains and on stations.

@rosealare Hello Lucy. We apologise for any disruption to your journey today. You can check the latest live service updates here: journeycheck.com/c2c/

⚠️Due to theft of signalling cables at West Ham the line is blocked. 🎫 Ticket acceptance is in place with London Underground between Barking, West Ham and Fenchurch Street by any reasonable route. Please check your journey here: orlo.uk/NNQRx

@c2c_Rail Why are you not providing up to date advice on your journey check? It's completely wrong and missing most of the disruption.

Good morning everyone, the morning team are here to assist with all your travel enquiries today. orlo.uk/zT0eb

@c2c_Rail You've already slashed services today due to engineering work, on a very busy Saturday. Now delayed train drivers. Do you think this service is good enough?

⚠️ Due to the Train Driver being delayed at Leigh-On-Sea: Train services running through this station may be delayed or revised. orlo.uk/2ydE7

@c2c_Rail Why are morning peak trains continually delayed over and above the extra engineering timetable change over the last six weeks?

Good morning, the morning team are here to assist you with your travel enquiries today. orlo.uk/journey_check_…

@c2c_Rail Your website shows no engineering works on Saturday. However all timetables including national rail show no trains available. What is going on?

@c2c_Rail More delays this morning. Even the driver didn't know why. Why is your service significantly worse in both delays and communication in the last two months?

Good morning, the morning team are here to assist you with your travel enquiries today. orlo.uk/journey_check_…

@CrossCountryUK Hi - has the upcoming industrial action been completely cancelled?

@c2c_Rail Why isn't your journey check showing that a number of trains are at least five minutes late? At least three delayed trains not showing.

Good morning. The morning team are here to assist with your travel enquiries today. orlo.uk/5SsIN

@c2c_Rail 7.18 from Leigh cancelled yesterday and now it's failed to leave Leigh for the last five minutes so more long delays ahead. Why is the service so poor?

@c2c_Rail Why don't you have proper contingency plans in place for these types of issues?

Due to a shortage of Train Drivers 1B17 07:14 Shoeburyness to London Fenchurch Street due 08:14 has been cancelled. orlo.uk/PK8N8

@c2c_Rail Seriously? Why is your service getting worse and worse? It's unacceptable.

Due to a shortage of Train Drivers 1B15 07:18 Leigh-On-Sea to London Fenchurch Street due 08:09 will be cancelled. orlo.uk/fWImV

@c2c_Rail Why is JourneyCheck not mentioning delays in to and out of Fenchurch St? 18.30 is ten minutes late.

Good morning, the morning team are here to assist you with your travel enquiries today. orlo.uk/journey_check_…

@c2c_Rail They're running late against the amended timetable. Why is this not being flagged at stations or on journey check?

@rosealare Hi Lucy. We are sorry to hear this. More information can be found here: c2c-online.co.uk/media-centre/l…

👷 Engineering works this weekend: orlo.uk/national_rail_… Today and Monday - From 21:30 replacement buses between Laindon and Pitsea.

@c2c_Rail Why is your service update failing to show delayed trains?

👷 Engineering works this weekend: orlo.uk/national_rail_… Today - From 21:25 replacement buses between Upminster and Grays via Rainham. Sunday and Monday - From 21:30 replacement buses between Laindon and Pitsea.

@c2c_Rail Why has every service this week been delayed by a minimum of five minutes? Service has been consistently poor. No explanation as to why the 09.39 at Leigh is 7 minutes delayed today

@c2c_Rail You’ve cancelled more trains this morning than you did yesterday. Why are you not altering stopping patterns to prevent large gaps between services and overcrowding? Service is worse every week.

⚠️ Due to a broken down freight train, services are currently delayed and altered across the network. Please check for live services updates on your service here: orlo.uk/DCgB7 We do apologise for the inconvenience caused this morning