Route

@TeddF7 Hi Tedd, can you kindly chat with our team here: route.ada.support/chat/ The chatbot will forward you to an agent.

@route How do I speak to a real person. I don't want to talk to your AI bullshit. I am not getting my verification code to do my claim. I just simply need someone to fix it

@thatoneguytito Hi there, thanks for reaching out to Route! You can contact our support team here: route.ada.support/chat/ Let us know if you need anything else!

@route How do I contact customer support? I click on contact support on the FAQ and nothing happens

@Lov3Lif391 Hi there, can you kindly contact us here: route.ada.support/chat/ We'd be happy to review your claim!

I highly suggest you DO NOT USE @route been 2 months. Package was robbed paid for protection never heard from them and they CLOSED my appeal. Been a month since I reopened my appeal and STILLL NOTHING

@Lov3Lif391 @Lov3Lif391 We’re sorry for the frustration! Please contact our team here so we can review and assist you directly: route.ada.support/chat/

@route I have REOPENED my claim that yous closed because yous didn't hear from me when my claim said I'll be hearing back from yous! Never once heard anything. I want my claim REOPENED AND REFUNDED!!

@Castel761 @christ0fu07 Hi there, we're sorry to hear of the issue's you've ran into with your order. We kindly ask you to contact our team here: route.ada.support/chat/

@christ0fu07 @route This company is a scam. Don’t use them. There is no way to contact them if you have a problem except here apparently. Fuck these people

For most users whose Microsoft emails were disconnected from Route this past week, your account(s) should be automatically reconnected. For any additional questions, please visit our help center or email us at support@route.com.

@Castel761 @nayaaluvv3 Hi there, we're sorry to hear of the issue's you've ran into with your order. We kindly ask you contact our team here: route.ada.support/chat/

@nayaaluvv3 @route Because they don’t give a fuck about you. They already got your money

@Lov3Lif391 @Lov3Lif391 We’re sorry for the frustration! Please contact our team here so we can review and assist you directly: route.ada.support/chat/

@route is terrible. Paid protection cost using them. Been a month. Never received package or refund and they closed my claim WITHOUT TALKING TO ME!!!!

@TCPsychedelic Hi! We’re sorry to hear about your experience. Please connect with our team directly here so we can help: route.ada.support/chat/

@route I go through the process to file claim and it just does nothing when it’s time to file. I’m sure you’ll say it’s too late but Shiesty Skins is a fraud company. Didn’t know that was the name SHIESTY. That should have been a dead giveaway FRAUD! So out 20.00 no help at all

@Lov3Lif391 @ShopZazaTHCa Hi there, we are sorry to hear your package from ShopZaza was stolen! In order to assist with this, please file a claim with us at claims.route.com and we will be here to help!

Upset someone stole my @ShopZazaTHCa package and @route won't coverage it even though I paid for protection of package

@Lov3Lif391 We’re sorry for the frustration! Please contact our team here so we can review and assist you directly: route.ada.support/chat/

@route why y'all denied my claim saying y'all haven't heard from me when yous NEVER RESPONDED TO ME!

@Lov3Lif391 Hi there! We are sorry for any frustrations caused and we'd love the opportunity to look into this further. It'd be best to contact our team here: route.ada.support/chat/

@route if y'all ain't gonna resend my package I never received with protection on shipping I want a refund this is bullshit

@Lov3Lif391 Hi there! We’re sorry to hear you’re still waiting. We aim to respond to all claims within 24–48 hours. For a status update, you can reach our team through the chat feature here: shoppers.help.route.com/hc/en-us/artic…

Still waiting on @route about my claim smh

@EQUALCLOTHING_ We're so sorry to hear of the continued issues. However, to reach our support team for a more speedy response, we kindly ask that you contact us here: route.ada.support/chat/

@route I filed I claim after payin for a protection plan. Crazy part is I never wanted my money back, just a reorder of the order I was missing from a company Either company is trying to help me, just not replying and giving me the run arounds. I will be contacting my lawyer.

@EQUALCLOTHING_ We’re sorry for the confusion! We’d love to help get this sorted. Please reach out to your team using the chat feature here so we can assist with your claim directly: shoppers.help.route.com/hc/en-us/artic…

@has62060 Hey there! Sorry for the confusion. We’ve been trying to reach you, but it looks like our emails may be landing in spam. We just re-sent our response, so please check your inbox and spam/junk folder to be safe. If you still don’t see it, feel free to DM us.

@route You guys don’t respond to shopers

@SPAZO69 Hi there, thank you for sharing these details! We see a claim has been opened for your order and we have reached out to you with the next stseps via email. We look forward to hearing back from you! 🙌

@route I submitted a claim for a package not received. The order number is Order #30249. That is directly from the email I received from the order itself and from when I filed the claim for package not received. Please double check your system on this matter.

@route This is an attempt to get someone from Route contact me before I go public with this on social media. In no shape or form do I want to do this but you are not responding to my claim & messages. My order # is 30513. Please look up my order & help me.

@CynicalDisney we are so sorry to hear of the issues with trying to reach out to our team! The best way to get in touch with us would be here: route.ada.support/chat/

@route I’ve had zero ability to speak to a human about my situation and I’m beginning to believe this is a scam. There is no support, no accountability, and no response.

@The_Tripleking @OfficialNocta Hi there, we are sorry to hear that you have not received your package! Please reach out to us at route.ada.support/chat/ and we will be happy to assist you further with any questions or concerns. 🙌

@route @OfficialNocta You should have a hand in holding the company’s you align yourself with accountable… I’ve already been through this process. And route failed miserably. Zero accountability. What’s the point of your service when a courier steals my package… and your response is “ not my fault “

@route @OfficialNocta don’t trust anything delivered by #Route . I ordered a package from them 3 weeks ago. They claimed it was delivered but I have cameras all over my house. One one ever delivered to this address. Their customer service is HORRIBLE. Avoid them at all costs!!

@pst8367 We are sorry to hear that an unknown order appeared on your app. We know how concerning this can be! To reach out to our team directly, and for a quicker response time, you can reach out to our team here: route.ada.support/chat/

@route Been trying to find out why an order just appeared on my app that I never placed. The order and tracking are the same and the merchant can’t locate anything by my email or the tracking/ email. It’s really frustrating you have no way to contact anyone other than here!