David Rowlands

@StovaxGazco I have a studio 2 inset cassette fire but now we want to use this free standing is there a way? Like buying an enclosure to fit? Thanks.

@Brsk_uk BD12 is down

@Brsk_Status BD12 has gone down

@SMARTYMobileUK I wanted to renew my sim but now I have paid your sending a new sim and it won’t arrive in time for me to use!

@Brsk_Status is there an issues in bd12 8ld ? Got no Internet!

@mandm just thought you would appreciate a little feedback regarding my recent order. Evri took hold of my parcel last weekend and it still hasn't been delivered they have had it a week now. It has put me off ordering from you due to the delivery mess from evri.

All back on now! But @Brsk_uk you need to get a status page up and running!!

@Brsk_uk it looks like it's more than just BD12 area down! Please can you put a post out? Nobody can get through on the telephone!! Please update! Also would be a good idea to have a status page so people can see if you are aware and on with a fix.

@Brsk_uk can you check bd12 area? Interested is down already rebooted but nothing.

@Brsk_uk when are you going live in bd12? Current deal is finished in 2 weeks so no Internet after that until you go live! #pleasegolivesoon

@Brsk_uk hey it says we're in build in the bd12 post code but I want to sign up but need an idea of timescale if I do sign into a contract? Any idea?

@virginmedia I thought that would be the case! Speak to some foreign person that will try sell me another package and waste another half hour of my time!! Shower of shite service!! Can't cancel so ombudsman will have another record of this abysmal service.

@rowlandrat Hi David sincere apologies. The chat service doesn't always have instant replies so if you are seeking this, we're available on 150 / 0345 454 1111. Many thanks ^TW

@virginmedia tried to cancel through the messaging part and after 1 hr had enough! So the news was correct it's hard to cancel a contract with yourselves! Direct debit will be stopped next month got the chat which you didn't respond to so that with all the info of poor service.

@virginmedia It never shows as a fault but there clearly is!! 4 times in 2 days!! I am logging it and will report to ofcom just gathering data I have reported it various times but its not changed and I am not ringing to go through the check your cables bull!!

@rowlandrat Hi there David 👋 Thanks for the Tweet 😊 Sorry to see you've been having issues with your connection. Is this something that is showing as a known issue on our service page? 👉 virg.in/service You can also sign into the page via your My VM details to run a fault test. NB

@virginmedia can't wait until my contract ends in September! Internet went off twice yesterday and twice today so far! No I can't be arsed reporting it as you sent me a new router out last time saying it was that when clearly its just your shit service!! #worstserviceever

@virginmedia The page always says we wait to fix within 24 hours! I had a problem a while ago and they said the router was faulty now I'm beginning to think thos is not the case! I'm just annoyed I have to do all the chasing and don't even get a thanks for it but your happy to take money!

@rowlandrat Thank you for sharing more with us on the issue, does the page show an estimated fix time for this as well? Also, have you spoken to our team over a call before and have we advised on what the issue is? ^AG

@virginmedia what a total shit service you try to provide!! Lost track of how many times the broadband has disconnected this week! Robbing gits taking money for nothing Scandalous!!

@virginmedia I have checked the page a few times and it says there's an issue in the area but to have it go off so many times surely it isn't getting fixed properly which I would be looking at what the engineers are actually doing!!

@rowlandrat Thanks for explaining more, does the page advise on an outage that's on currently or has this cleared but you're still getting issues connecting? ^AG

@virginmedia Everything it goes off it says there's an issue!! This week it has gone off close to 20 times its a disgrace!! Paying for a good package but it's not worth it! I have never know it be so poor as it has been since the major outage!! Twice a day it goes down!

@rowlandrat Hi David, thanks for the tweet. We're sorry to see you're not happy with your services from us and the issues you've experienced with connection. Is there a known fault in your area virg.in/service to explain this? If not, can you share more on the problem for us? ^AG

@virginmedia Last night broadband went five times!! Totally ridiculous!!

@rowlandrat Hello David, I am sorry to hear you have been having some connection issues with your internet. Is this with a WIFI or cable connection? Have you checked the service status recently to see for any outages / planned work? virg.in/servicechecker ^MM

@virginmedia another shit night of broadband failing I wonder if you will ever provide a half decent service. On off all night again. Can't wait for this contract to end anyone has to be better than @virginmedia right now.