
Did you just approve your CMS/DXP renewal?
You approved it last year, and the year before it. Your CMS/DXP feels familiar, it gets budgeted for automatically, and everyone by now has figured ways to work around it. It’s broken yet comforting in a strange manner. And that’s exactly why re-evaluating the platform never makes it to the roadmap.
That is, until you start seeing the real cost of it all: the specialist developer you pay an arm & a leg because only they can maintain the platform, the platform upgrade that needs a migration-like budget every 3 years, the campaigns that launched a week late because the content team was waiting for devs to publish.
The real TCO does not show up on your platform invoice. It remains hidden until you start paying attention. When you add it all up, you might realize you probably could have had more budget for that creative agency, or your performance marketing goals, only if you were on the right platform.
And yet we see enterprises spend on maintaining a platform that they should have migrated away from two years earlier. Until someone comes in and starts to question the real cost

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