Reuven Tomashpolsky

@olesovhcom why OVH have such bad support ? I already two days down , continuous writing ticket that some one will respond and help , all account managers escalating , but no one return to me ! How can some business depend on such service ???

@DrEliDavid @elonmusk Please no , we still want to go there eventually , they can go directly to Sun , and take some more people with them

🚨 Breaking: @elonmusk announced that Keir Starmer and Emmanuel Macron will be the first two humans he will send to Mars

@ovh_support_en @ovh_support_en what is needed to do to get some support , exchange broken fan in the server for 4 days ? Ticket open , support in DC seems to come from the other side of the globe . Even so since it is whole day for intervention , and nothing done ! Just shame for such response

⏰Happy evening to all! The #OVHcloudsupport team will return tomorrow at 9am. 💪While waiting for our return, you can send us your request in DM along with your #OVHcloud account information. 👉 x.com/messages/

@olesovhcom @Shadow_France Request to call me that it urgent not helping i have Customers DOWN and i can't get ANY decent support And i am Paying customer with support So what good this Premium support if no one answer

@olesovhcom @Shadow_France Hello Octave i am a customer more then 4 years , this kind of ignoring support I didn't see anywhere Phone Communication not Working Chat Communication not working FaceBook communication not answering Twitter not working as well as i see Ticket with delay like hell !

Baby steps @Shadow_France fun fun fun :)

@olesovhcom @ovh_support_fr @OVHcloud_FR Can someone explain to me why all options on phone support of OVH don't work? i subscribed to Premium Support to have the ability to get support in case of need. Ticket 2255043 . This is outrageous!!!

@olesovhcom For Elevator issue it can be solved very fast long time ago : alimak.com/rental-overvie… or other companies that provide temporary elevator solution for construction sites

Update March,29 11pm Here, the current status. We are facing lot of blockers and the unpredictable issues that should have been fixed but are not yet. Exemple: the elevator in SBG3 is not fixed yet. Consequence: we have to use the stairway for all servers coming from Croix 1by1.

We have a major incident on SBG2. The fire declared in the building. Firefighters were immediately on the scene but could not control the fire in SBG2. The whole site has been isolated which impacts all services in SGB1-4. We recommend to activate your Disaster Recovery Plan.

@olesovhcom I NEED VRACK SBG3 , 20 DAYZ DOWN , UPTIME 94.5% YEARLY NO ETA , NO EXPLANATION If not possible, then offer the clients to recreate the servers in other datacenters, are you serious?

@ovh_support_fr It is not latest, and what does this mean : Operation is postponed

@rtomashpolsky Hello, here are our latest news about vRack : travaux.ovh.net/?do=details&id… ^AlexL

@ovh_support_fr @olesovhcom @OVHcloud_FR As I wrote before, this task is open from 26/3 and since then nothing moved to VRACK on my side There is no need to send me links coz I am well aware of all the statuses, only missing everywhere: ETA

@rtomashpolsky @olesovhcom @OVHcloud_FR Hello Reuven, we have just opened a work task, to follow up on this incident. I invite you to follow it to restore the vRack service: - travaux.ovh.net/?do=details&id… ^MaxR

@ovh_support_fr @olesovhcom @OVHcloud_FR Hello I am following this already from 26/3 , today is 29/3 and no update for this time I understand that everyone working , but think that I am not working , because of that . And need ETA when this glorious day will come .

@rtomashpolsky @olesovhcom @OVHcloud_FR Hello, Do not hesitate to follow the information given by Oles. A work in progress concerning the Vrack: travaux.ovh.net/?do=details&id… I invite you to follow this work task. ^LoiG

@626Corp @CakalogluCaner @olesovhcom This is Datacenter - there is no Sundays in it, 24/7/365 Tier III: us.ovhcloud.com/overview/certi… The clients that paid money for the services according to the documents and certifications that are provided Costumer should have full-time support. The current uptime is 94% ~

@CakalogluCaner @olesovhcom What about no? It's sunday.

@olesovhcom @olesovhcom when the VRACK is going up. I have 3 Large BM servers locked in SBG ... it is real Pain !

Update 28, 10am 1/3 pCS: We finished to duplicate the « 1-copy-data ». We are racking last 2 racks of servers with few PB of disk and we are ready to restart. vRack: the servers which are UP but have vRack down: we need to double-checking the cables & the setup.

@olesovhcom Why no one handling VRACK issue , it is almost a week that i cant use the servers that already up . For some reason all the Tweets about this issue is ignored without respond of ETA only that working on it . @olesovhcom @ovh_support_fr @OVHcloud_FR

Update March,27 9am SBG1/AD to SBG4 will be done by Tue SBG1/E to Croix Cleaning up will be de by Tue. All servers will be in the DC by Tue/Wed. Then it will be powered up & restart the network. Servers will be UP by Tue - Fri.

@olesovhcom Still, no answer when VRACK will work. 3 servers unusable! @olesovhcom @OVHcloud_FR @ovh_support_fr

Update March,26 7am 6/6 The servers SBG1 61E/62E are in the cleaning up process. The speed is 3 racks per day. We have 32 racks. We are looking how to speed up it. Some racks have already been shipped back to DC. Last step of the process is detecting remains «chlorure».

@olesovhcom @olesovhcom @OVHcloud_FR @ovh_support_fr it is really annoying when not getting respond to the issues that already got some access cant do anything about it . Just look from shielded glass ! Put some people that except clean can support people on the Ticketing ! Vrack and other!

@olesovhcom travaux.ovh.net/?do=details&id… when the VRACK will be active Even if the servers up nothing to do with them and new servers are pushing further need to start normally again Fix it please

@meo8967 @olesovhcom Servers are working But since the all networking running thru VRAC , so all the Public IP and Internal Communication not working SBG is cut from the rest of Datacenters and Public Network

@rtomashpolsky @olesovhcom servers are not working even light get green?

@ovh_support_fr @olesovhcom @OVHcloud_FR Hello, already 26/3 VRACK Half Work , Yesterday I saw a message that yesterday will be up, nothing for now I can't modify VRACK and add my IP range to VRACK . No one answers the tickets, there is an issue with the server also! Ticket 1979803 and 1965161. @olesovhcom

@rtomashpolsky @olesovhcom @OVHcloud_FR Hello, the vRack network is closed on SBG3. We are working on it and our administrators are currently working to restore it. ^MaxR

@ovh_support_fr @cristian_is_c @olesovhcom Any ETA when exactly, it is almost the end of the day

@cristian_is_c @olesovhcom Hello Cristian, we plan to reopen the vRack network for dedicated servers today. ^MaxR

@olesovhcom Can we get update about VRACK , when i can continue working ?

Update March,24 6:30pm The cleaning takes time. We have 80 people (SBG3) + 20 people (Croix). On the left, a motherboard with the smoke pollution on the CPU socket. It’s very corrosive ! If we power up, it’s dead. Same the disk. On the right, the same device 24h after cleaned up