Rustle Eroi

@PLDT_Cares lmao

@rustmari Hi, @rustmari. Let's resolve your inquiry via PM: m.me/PLDTCares while we enhance our X DM. We'll catch you there. Thanks.

@PLDT_Cares I recently applied for PLDT Home service through your website. After completing the payment of Php 1399.00, I learned through your website that there are no available facilities in my area, and that my application will be canceled. I want to ask for a refund

@PLDT_Cares Thank you, I also tried PLDTCares, But being just a bot, it cannot process anything involving a refund, I need to talk to a real person.

@rustmari Hi @rustmari. We apologize for the inconvenience. We'll check on this right away. Kindly message us through m.me/PLDTCares so that we can further assist you with your concern. We will be waiting for your message. Thank you.

@PLDT_Cares Hello, I emailed your customercare@pldt.com.ph but it's failing for some reason and it's getting blocked. Alternatively, I tried to call your landline, but without an account or landline number I can't connect to anyone.

@rustmari Hi @rustmari. Calling 171 is the fastest way for refund requests. However, you can also email customercare@pldt.com.ph. Include your account details and refund reason for quicker processing.

@PLDT_Cares Is there an alternative way to do it like in email? or its faster to call?

@rustmari Hi @rustmari. We apologize for the inconvenience. For refund requests, please call our hotline 171. Our team will assist you with the process and provide details on the refund timeline.

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