RWG Mobile 🏴󠁧󠁢󠁷󠁬󠁳󠁿

📲Switch to RWG Mobile & keep your number! Transfer it in just 24 hours with your PAC code and our easy online form. #MobileSwitch #RWGMobile Start your transfer here: rwgmobile.wales/port-your-numb…

@D4veyC88 Hi David, can you DM the number and we will take a look

@rwgcomms Hi, I have PAYG with £11. Can check balance but when try to make a call to any other valid working numbers they all say "this number is not recognised" and other people trying to call just cuts off.

@northumbrianDNA Hi, how can we help?

@rwgcomms Hello. Is there anybody there or is this a ghost account? A Welsh Bot, maybe? Hello

Nadolig Llawen o RWG Mobile! Merry Christmas from RWG Mobile!

@earthbodyart Hi Helen, we believe someone has now spoken to you directly. If you need anything else from us please let us know. Best wishes

📲Switch to RWG Mobile & keep your number! Transfer it in just 24 hours with your PAC code and our easy online form. #MobileSwitch #RWGMobile Start your transfer here: rwgmobile.wales/port-your-numb…

@LadySG Hi, sorry for the delay. We have sent an email with an update on your request. Best wishes

@rwgcomms Hi is there anyone there please?

@LadySG Hi, we are here to help. Do you have an email ticket reference we can refer to? It should be on our automated response. Thanks

@rwgcomms Hello is anyone manning your account, your website or your direct emails for support?

@steveigray Hi, yes we have followed you so please DM the number and we will take a look.

@rwgcomms got a PAYG sim which can't make calls, I've tried checking the Balance but it comes back with an encoding error, so I may or may not have run out of credit for the account but I can't check. Are you able to check if I DM the number?

@mebst3r Can you DM the details please. Thanks

@mebst3r Hi, do you have an email ticket number reference so we can follow this up. Thanks

@DaleRoberts5 Hi, do you have an email ticket reference so we can take a look at this?

@rwgcomms absolutely pathetic service. Emailed 3 times, phoned no response. Had a Simcard for 2 weeks and no signal and can’t get help. Although there is coverage.

@JonSpaceman It might mean your emails aren’t getting through to us. No issues regarding RWG, all trading as normal. Thanks

@rwgcomms I’ve double checked my inbox and also the junk folder and nothing in either. As you have replied to this message I feel more at ease that everything is running as it should. I became concerned when I was reading posts saying RWG had gone out of business.

@JonSpaceman Hi Jon, when you send an email you will automatically receive a response with a ticket reference. This will help us trace your query if you could find it. If not please send another email with your query and send us the reference from that. Thanks

@rwgcomms I don’t have a ticket number. I don’t recall a number showing on screen, only a messsge to say it had been sent:

@JonSpaceman Hi Jon, if you can give us your ticket reference number we can look into this for you. Thanks

@rwgcomms Hi. I’ve emailed support 3 times since 30 July, by email and a form submission. I have had no reply, has support ended and where do customers go now? Thanks.

@Im_Sarah_Hello Yes please PM the number

@rwgcomms Yes, can I PM you the number? It's from the 4th August

@rwgcomms hello I can't make calls on my phone at all... I emailed a couple of weeks ago, no reply yet. Anyone still there? I can't call "Now", I can't make any calls. Last one I was on cut after 20 seconds.

@chehrghani @Im_Sarah_Hello Hi, do you have an email ticket reference so we can trace your number. Or order number? Thanks

@Im_Sarah_Hello @rwgcomms Yesterday, I purchased 10 gig data but it is not added to my remaining data. I restarted my phone, turned off and on my data but it didn’t work. Can you please help me with this issue?

@PaulH06436364 Hi Paul, we don’t store credit card details unless you purchase a subscription. Please treat a buy and forget transaction like a new purchase and this will allow you to complete. Thanks

@rwgcomms Hi can I use existing credit to buy a buy & forget? There's no way to do this at checkout.

@HsevedK Hi. please can you email support@rwgmobile.com so they pick up this query for you. Thanks

@gadgetuk Hi Alan, this might mean your emails are not getting through. You should receive an automated response with a ticket reference. Can you check spam folder. Thanks

@rwgcomms I've emailed again and still no reply with any ticket number

@rwgcomms hi I'm trying to get a pac code from you I've emailed and messaged on messenger the last couple of days and the phone call centre couldn't help me, please respond to get this sorted please.