Ryan O'Connor

Introducing Alterego: the world’s first near-telepathic wearable that enables silent communication at the speed of thought. Alterego makes AI an extension of the human mind. We’ve made several breakthroughs since our work started at MIT. We’re announcing those today.

💥 Synthesia just hit $100M ARR 💥 Turns out AI video isn’t just hype anymore — it’s how work gets done. 70% of the Fortune 100 are already on board. Millions more around the world. Oh — and Adobe Ventures just became our newest strategic investor. ✨

Yesterday we announced Fin 2, our next generation AI Agent for Customer Service. Fin is the most transformative product we've ever built at Intercom. Today, on average across our customer base, Fin resolves 51% of customer queries. That's not a cherry picked high number, that's the average! Many customers get resolution rates in the 60s, 70s, 80s, new customers get to 51% just days after going live. * That is an industry changing number * Fin customers are changing how they do support. - their human teams have more time to spend with the customers who need it most - they are doing new things like Success - Leaders have been able to get off the hiring treadmill Everyone is doing higher impact work. Here's a really great little video we made about Fin 2! Much more here intercom.com/fin Please share with your Support leaders!

A big week ahead for @intercom

I'm hiring for a Senior Product Designer for our Workflows team @intercom. Lead design role working on evolving Intercom’s Automation system. Ldn/Dublin, Hybrid working. No agencies at this time. Apply: bit.ly/3Wcu1yR #uxjobs #productdesign

▶️ Off Script EP04 is live! In it, I talk about what AI means for design: where we've come from, the highly uncertain moment we are presently entering, and the dramatic changes that might come next.

Excited to share 3 big @intercom product updates today. 1️⃣ We've shipped Fin's top request: Fin over Email. Fin now works great over email. That's it. That's the tweet. To turn it on, you just click the "on" button. #ux #ui.

Interesting to see this. Can’t imagine it will be too many years before most of the posts in our feeds will have been touched by AI in some way.

Off Script Episode 2 is here and in it I outline why Customer Service is already one of the first industries to be fundamentally changed by AI. The new path is clear: an AI-first customer experience by default. We see incredible business opportunities, way beyond service, for those that embrace the required mindset shift. We can now see what is truly possible, with hard data, and it is only the beginning. If you enjoy it, please share with your CS team!

Today is the most exciting day at Intercom in many years 😃 Huge updates: 1 Launched a new product: Fin AI Copilot. A deep, personal AI assistant for every human support agent. 2 Launched a new vision for Customer Service: We call it ‘AI-first CS’. 3 Launched a new brand and website: Unlike anything we've seen before. I'm so proud of our team for getting all this live 😍 Let’s dive in to Fin AI Copilot.

These are real reactions from real customers. And on April 10th, we’ll be letting the whole world in on our little secret. Curious? You should be. Join us LIVE on LinkedIn as we unveil the beginning of a new era in customer service. If the comments from our beta testers are anything to go by, you really shouldn’t miss it! Watching is easy, no registration required. Simply click "Attend" at inter.com/bfy-apr and you’ll be notified when we’re live 🔴

Adobe abandons $20 billion acquisition of Figma trib.al/X6rST8o

@MattNavarra @corinne_podger I can pass this bug on to the Community team if you send me more details. Re. search, there is search at group level for a community, but maybe I misunderstood the ask.

@corinne_podger @ryanloconnor See my previous message regards solving clickable links bug.

Social Media Managers... Last chance to get in My Geekout Community on WhatsApp just hit 4,100 members WhatsApp sets a limit of 5,000 members. Request access ASAP chat.whatsapp.com/Hcr5Z0QEfVf2sZ…

@CarlNelson Sorry to hear, can connect you up with Meta/WA/IG recruiters if you don't have contacts there.

@summeranne Agree. Like people are shocked that they aren't acting like their 30-something selves with less life experience. They are at different points in their lives and, as women, these lives are rarely shown in media.

Finally caught up with And Just Like That after finishing our SATC rewatch — maybe my expectations were lowered, but to me everyone seems to be behaving perfectly in character in a believably updated version of their (adjacent to the real) world.

Happy New Year from London.

@mathewi What could have been.

Did not know Tim Burton was planning a Superman movie with Nicholas Cage, but the studio hated Mars Attacks so much they killed the Superman project

Read my 2021 Signals Inventory/ 2022 Predictions at the link. Reflect on this year and plan for what's next. #techtrends #Trending @FuturistAmyWebb/fti-annual-letter-2021-signals-inventory-2022-look-ahead-eda159749deb?s=09" target="_blank" rel="nofollow noopener">medium.com/@FuturistAmyWe…