Saks Fifth Avenue

@TigerShamo @couponfollow Hello, thank you for reaching out. For the latest promotions and offers, please visit our website and sign up for our emails. Promotions are subject to change and eligibility requirements. More details: saksfifthavenue.com/c/content/sale… -Astrix.

@saks do you have any promo codes? Thanks! couponfollow.com/site/saksfifth… via @couponfollow

@gagomariia Hello, gagomariia. Thank you for reaching out to us. I do apologize for the inconvenience caused, and we would like to take a closer look. I kindly request that you send us a direct message with your order number and contact information. - Daisy

“How to bankrupt a luxury retailer 101:” aka @saks Fifth Avenue in one story: Customer tries to cancel within your own cancellation window. Your website glitches. Your AI chat can’t help. Customer service acknowledges the issue. Solution?

@Elyanna1520 , hello. We have you covered, and I see that you are currently being assisted in your DM/PM. I kindly request that you check your DM/PM. - Rose.

@saks I did send the information yesterday and once again I received no response,no resolution,nothing…

@saks Honestly so disappointed you have canceled my order twice after showing you have an item in stock and then hours later saying it’s out if stock.Will never purchase from you again!

@ZFBx123 , hello, thank you for reaching out. I apologize for the inconvenience. Please send us a direct message with your order number and contact information so we can assist you further. - Rose.

@saks I returned an online purchased dress to Saks by mail over 10 days ago. They acknowledged it was received on Monday May 11th. $10 return fee. No refund yet. My last online purchase at Saks!!

@emajh90 Hello @emajh90, we are so sorry to hear about your experience. Please send us a direct message with your order number, email address, full name, and the best method of contact so we can look into this for you immediately. Thank you.-Astrix.

Recently, I ordered shoes for my nephews prom using express delivery. Despite paying for express, the order was late. Please see pic. Im disappointed n didn’t open the packag. Prom is Friday, no attempt to resolve this issue has been made, considering it’s @saks mistake

@yallshuttfup Hi! we have you covered, and I see you are being assisted on your DM, requesting you to kindly check your DM-Astrix.

@saks Just did

@saks can’t tell me where my order is!!! Said they shipped it with FedEx and when I reached out to Saks they said no we shipped with UPS now my order is “delivered” and still hasn’t arrived. I hate spending money with this company!!!!

@chianggy Hello, chianggy. Thank you for reaching out. I apologize for the inconvenience. Please send us a direct message with your order number and contact information so I can assist you more effectively. - Daisy

@saks Hi Daisy, I've reached out to CS multiple times and it has gone no where. Saks treats an exchange as a return and new purchase so they don't honor the existing deals, even though both sizes were in stock at the time of purchase. What terrible service for luxury retailer.

It's no wonder that @saks is bankrupt. How the fk are you gonna refund me a different amount after customer service rep told me another story? And I wasn't even returning, I was exchanging for a diff size but the incompetent system they have makes you return and purchase again.

@Upnorthandahead Hello, Upnorthandahead. Thank you for reaching out to us. I do apologize for the inconvenience caused and we would like to take a closer look. Please send us a direct message with your order number and contact info so I can assist you further. - Daisy

Don’t buy from @saks. They are now issuing gift cards when you request a refund. Such shady business practices.

@jzwmom Hello, thank you for sharing your feedback! To stop emails completely, you can unsubscribe at any time. Alternatively, you can adjust your email preferences to receive updates less frequently or only about the collections and sales that interest you most. -Astrix.

@saks I like to hear about new collections and sales. But not twice a day. Is the only option to unsubscribe or get snowed under multiple emails?

@saks my email preferences are set for once every two weeks but I am still getting emails 3x day. What do I need to do other than completely unsubscribe or mark it as spam?

@ELTONJOHN442 @heejahkoo Hello absolutely, you can trust us. Your privacy is our top priority, and we handle all conversations with care and confidentiality. If you have any questions about your order, please DM us—we are here to assist you and ensure your dignity is respected at every step.-Astrix.

Tune in to Saks.com/SaksLive tonight at 7pm ET to watch our window unveiling and light show, featuring special guest @eltonofficial, in support of @ejaf’s Rocket Fund and their mission to end AIDS. Presented by @mastercard. #SaksHoliday

@Svetlana546611 Hello, Svetlana546611. Thank you for reaching out. I apologize for the inconvenience, and we would like to take a closer look. Please send us a direct message with your order number and contact information, and I will assist you further. - Daisy

@saks hello! I can’t get package you shipped, FedEx saying you have to contact them, your customer service can’t hear what I am saying. The package sits at FedEx location without movement since last Saturday.

@Jayd8u0c @couponfollow Hello Jayd8u0c, welcome to Saks Fifth Avenue! My name is Diksha. I hope you are doing well. I understand you are at checkout and looking for promo codes. Please feel free to explore the available promotions here: bit.ly/3Pgf3p5 - Diksha

Hey @saks at checkout... do you have any promo codes? couponfollow.com/site/saksfifth… via @couponfollow

@Shubha6214 Hello,we are so sorry to hear about your experience. Please send us a direct message with your order number, email address, full name, and the best method of contact so we can look into this for you immediately. Thank you-Astrix.

@Shubha6214 Hello, we are so sorry to hear about your experience. Please send us a direct message with your order number, email address, full name, and the best method of contact so we can look into this for you immediately. Thank you-Astrix.

@storyteller7460 , hello! I understand you are looking for available coupon codes. Please visit our website to check current promotions: bit.ly/3Pgf3p5. You can also sign up for our daily emails for more information. If you need further assistance, feel free to DM us. - Rose.

@saks any chance there is a coupon code available? couponfollow.com/site/saksfifth… via @couponfollow

@tessjstimson , hello. We have you covered, and I see that you are currently being assisted in your DM/PM. I kindly request that you check your DM/PM. - Rose.

So appalled by customer service @saks. An expensive package is stolen from my porch, and you wash your hands of it and refuse to refund or help, even with a police report number. I will never shop with you again.