sana

not my usual watch but was interested #NowSeated

Hello @AltonTowers. I lost my AirPods at your resort on 5th May and filled out the lost property form (with full details). I was the very last guest out of the hotel before it closed after the May Day bank holiday weekend, on 5th May. Ergo, a customer couldn’t have picked them up. They’ve been pinging in Splash Landings Hotel (in the Flambo’s Jambo restaurant, which is where I know I accidentally left them on a table before leaving after taking a Teams call before my drive back to London) ever since, until yesterday… It looks like one of your staff members have taken them home as they’re now at a nearby address in Stoke-on-Trent - I’m going to guess that’s not your usual lost property procedure… Can you let me know who in Alton Towers or Merlin I should contact regarding CCTV requests as I’d like to report this as a theft offence to Staffordshire Police? Many thanks. P.S. I contacted you about this privately via Facebook Messenger on 6th May, but you never bothered replying. It’s now 11th May FYI. Really good to know you value customer service - particularly for Merlin Annual Passholders.