Sankar Sarma

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Sankar Sarma

Sankar Sarma

@sankarsarma

Action is always choice..not forced

Katılım Aralık 2009
328 Takip Edilen211 Takipçiler
Sankar Sarma
Sankar Sarma@sankarsarma·
@airasia This will be the last time I will be booking a ticket with you. It's been a week now you told me my flight is rescheduled and I can do free reschedule or request credit. But your system doesn't allow me to do either. And no way to reach customer care.
AirAsia@airasia

@sankarsarma Hi there! We understand your frustration. Please allow the relevant team some time to look into your case. For further support, use this link air.asia/VNPsA .

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AirAsia
AirAsia@airasia·
@sankarsarma Hi there! We understand your frustration. Please allow the relevant team some time to look into your case. For further support, use this link air.asia/VNPsA .
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Sankar Sarma
Sankar Sarma@sankarsarma·
@airasia I have received an email that my flight is rescheduled and I am eligible for a refund credit or free reschedule. But when I click on the link it takes me to the chat bot and chat bot is not recognising the email or my eligibility to refund credit or reschedule
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Sankar Sarma
Sankar Sarma@sankarsarma·
@airasia @airasia worst airlines with zero customer support? No ways to talk to any customer care and the automated bot makes mistakes and is not able to resolve issue. Not even an e-mail address for customer care.
Sankar Sarma tweet media
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Sankar Sarma
Sankar Sarma@sankarsarma·
@flyscoot The email says the same refund was processed but the refund was not received so far. No tracking or reference.
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FlyScoot
FlyScoot@flyscoot·
@sankarsarma Hi Sankar, thank you for reaching out to us. Please be informed that your refund has been processed. Please check the email linked to your booking for more information. Thank you.
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Sankar Sarma
Sankar Sarma@sankarsarma·
@flyscoot You have changed the schedule of the flight booked on 27th April, the new schedule is not suitable for me. But you are going to hold my money for 20 days how is that justified. Why do you need 20 days to process a refund because of your schedule issue.
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Sankar Sarma
Sankar Sarma@sankarsarma·
@flyscoot You are not answering the question. Keep the policy and legal requirements transparent, just beating around bushes doesn't answer the questions.
Sankar Sarma tweet media
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Sankar Sarma
Sankar Sarma@sankarsarma·
@flyscoot Enlighten me where you have mentioned 20 days for the refund process in your policy
Sankar Sarma tweet media
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Sankar Sarma
Sankar Sarma@sankarsarma·
@flyscoot How does it answer my question, you have changed the schedule of your flight which is not suitable for me. So I have to cancel it, why does it take 20 days to verify this. Please share the extract of legal and government regulations which says airlines can take 20 days to process
Sankar Sarma tweet media
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Sankar Sarma
Sankar Sarma@sankarsarma·
@flyscoot But the reply doesn't answer my question about the delay for refund when the customer needs to pay immediately when booking
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FlyScoot
FlyScoot@flyscoot·
@sankarsarma Hi Sankar, thank you for reaching out to us. We have replied to your direct message, kindly check your inbox. Thank you.
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FlyScoot
FlyScoot@flyscoot·
@sankarsarma Hi Sankar, thank you for getting in touch with us! We’d love to help you out. Could you please send us a private message with your 6-digit booking reference number? This will help us assist you more effectively. We look forward to hearing from you soon!
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Sankar Sarma
Sankar Sarma@sankarsarma·
@IncomeTaxIndia @nsitharaman @nsitharamanoffc Is this how ORA team resolve a query? Making a phone 3 times within a minute, just because the customer is not available the case is closed without actually resolving the issue.
Sankar Sarma tweet media
Sankar Sarma@sankarsarma

@IncomeTaxIndia @nsitharaman @nsitharamanoffc I have been told by the team that e-filing portal sites should be used only with system timezone settings as India. It's a web application and accessible across the globe and still used should submit requests by changing the timezone.

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Sankar Sarma
Sankar Sarma@sankarsarma·
@IncomeTaxIndia @nsitharamanoffc @nsitharaman When an issue is reported to orm@cpc.incometax.gov.in, the team states that a ticket reference number will not be generated until the root cause has been identified. Is this the standard issue‑tracking process?
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Sankar Sarma
Sankar Sarma@sankarsarma·
@IncomeTaxIndia @nsitharaman @nsitharamanoffc I have been told by the team that e-filing portal sites should be used only with system timezone settings as India. It's a web application and accessible across the globe and still used should submit requests by changing the timezone.
Sankar Sarma@sankarsarma

@IncomeTaxIndia @nsitharamanoffc @nsitharaman Thank you, today I learned that the ORM team doesn't have any ticket number until they find the root cause of the issue & the rules and regulations stopping them frm directly addressing the issue with customers via email. They rejected my request to ack the issue in writing.

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Keşfet

@airasia @flyscoot @IncomeTaxIndia @nsitharaman @nsitharamanoffc @elonmusk @BarackObama @taylorswift13