sayee

@XiaomiIndia What was the evidence

@sayee16 Hi, thanks for the job sheet. Upon checking the job sheet details, we see that the team checked your device carefully and found no faults, so they returned it without any repairs. Please confirm the same so that we can assist you further.

⚡ CHALLENGE 2 ⚡ Only the quickest get it right. Reply with your answer using #REDMITurbo5 and #FastestREDMIYet for a chance to win the all-new REDMI Turbo 5.

@XiaomiIndia I have some queries. 1. What is the standard operational procedure? 2. How it was certify 8 hours working is not a problem ? 3. What was done on my phone and WhatsApp the evidence.

@RedmiIndia If possible replace it.

@sayee16 Hi, for any repair-related queries, please DM us – we're here to help! x.com/messages/compo…

@RedmiIndia It works around 8 hours from 100 % to 0% battery. 8hours of battery working time is not a problem and it is certified by Redmi authorised service centre.

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@XiaomiIndia Redmi Turbo 5 Mobile After using it for two days, I found that its battery was draining quickly. The battery was working for only eight hours to reach zero percent from 100%. 8 hours of battery working is not a problem and it certified by Redmi authorised service centre.

@nitinsi90021546 @realmecareIN No.

@sayee16 @realmecareIN @realmecareIN are you waiting for the warranty to expire?

@realmecareIN My phone battery drain issue is not resloved After repaired. Same problem persist after repairing. This time noida service centre team told to me In my device update system software and returned back. Ref: RLM2022122674609.

@realmecareIN I visited the service after discussion with you over the phone call. They were can't get/receive any information regarding our telephonic conversation

@sayee16 Hi Sayee, refer to our discussion over the call. We request you visit the service center so that we can check and provide you with the best resolution from our end. Further, feel free to contact us if you need assistance.

@realmecareIN May I know the status of the device?

@sayee16 Hi Sayee, as checked from our end, your device has already been picked up from your doorstep yesterday. Further, once the device is repaired, it will be delivered back to you within 13-15 working days. Thanks!

@realmecareIN I purchase realme GT-2 Pro in September 2022. I am facing battery drain issue. I contact customer service center, kothagudem ( pin 507101 ).and A.S.M. Morethan 80 days delay They were told to me,we are unable to find any any issue in your mobile.

@realmecareIN Not yesterday On 29.12.2022 picked up my mobile phone.

@Avdheshishakuna @realmecareIN No praper update. They do not resolved the issue till now.

@sayee16 @realmecareIN Any update? I am also facing same issue

@sayee16 Hi Sayee, kindly share the screenshot of Battery usage by following the below path so that we can assist you further: Settings>Battery>Battery usage by apps>Take a screenshot

@realmecareIN 100% to 36% Screen on time only 1hr 43min

@realmecareIN Your policy is ' we are resolve any issue by service center within 5-7 working days ' Your policy is faild on my issue. You were taken morethan 80 days. I loss my time with your after sale service during this 80 days time.

+91 141 416 7100 i received the calls from this number. Said above the information.

At that time you will Identify my problem. But that request also rejected your team. On 17/12/2022 at 12.25pm i received a phone call from this number,said that people " we are replacing your mother board"as customer certification as discuss with Technical team,A.S.M sir.

Iam facing the issue physically. I asking Diagnostic report of my mobile what deos you are But my request is rejected. There is no transparency your side. More over i am told to you, I am ready to handed over my mobile customer service team to check and use physically.