Scotiabank Helps

Interac e-Transfer system maintenance Sunday, June 28 until 5 am On June 28 from 4 am to 5 am ET, Interac e-Transfer service will be unavailable due to system maintenance. We thank you for your understanding.

@missie32lees Hi Missie, thank you for sharing your feedback. We'd love to reconnect through DM, please send us a DM if you wish to chat further.^MM

@ScotiabankHelps @scotiabank @Ombudsman_OBSI @ConsumerSOS Why would you have your branch call me to verify I am making transfers out of my accounts to another financial institution after the way you have ignored my complaint and ignored the evidence to support my position? And now you want me to walk into a branch to get this corrected?

@scotiabank how is it that I made one purchase with my debit card on May 15 and you took it upon yourselves to take payment for that purchase 3 times? Your dispute process is an absolute joke. Merchant and I both have proof I only made 1 purchase and you refuse to correct it.

Hi Olivia, I hope all is well! That's a great question. If you've misplaced your Scotiabank Visa credit card, debit card, or American Express card, you can use the Card Lock feature in the Scotiabank app to temporarily lock your card and help protect it from unauthorized use. To lock or unlock your card in the app: Select My Accounts and choose your credit or debit card account. Select Manage. Select Lock or Unlock Card. Use the toggle to lock or unlock your card as needed. For additional guidance, please visit our Help Centre article: #main" target="_blank" rel="nofollow noopener">help.scotiabank.com/article/how-do…

@ScotiabankHelps @LoveMy7Wood I am not the person involved, but could you share with other Canadian readers how one would lock a card one's self?

A while ago I received a phone all from an 800 number. It was someone purporting to be from Scotiabank's fraud department telling me someone had tried to make multiple large purchases in Vancouver (I'm in Toronto) on one of my Visa cards. He ran the declined transactions by me and I said none was by me. He had the card number. Strangely, he asked for the last 10 digits of my debit card, which I stupidly gave him. Told him I had multiple Scotia Visa cards, but he didn't have their numbers so I said I was going to call Scotiabank's Fraud Department. He said that was him and he gave me his name, employee number and an 800 number which was different than the one I found online. I hung up on him and immediately called the real Fraud number. You would think something like this might be important and needs to be attended to quickly in case he actually tries to make transactions. Wrong. I've now been on hold for 30 minutes and counting. Unbelievable! And, yes I feel stupid but at least I caught on, which most people unfortunately probably don't. @scotiabank @ScotiabankHelps

Hi Raido, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused and would appreciate the opportunity to assist you further. Please send us a direct message so we can continue the conversation and work toward resolving this for you. Thank you, and we look forward to hearing from you.

@scotiabank quite a few of your arms at 7eleven locations malfunction on the regular nowadays. Do you know aboit it and if so, is there a fix on the way?

@ihatetrudeau613 Hello! We would like to review this ABM concern. Please send us a DM so we can briefly gather a few details to help us to review. Thank you in advance. x.com/messages/compo…

Where can I complain (preferably by email) about an ABM that is always unable to provide one service or another. Either never accepts deposits or never allows withdrawals. This has been the case for months and now I'm getting fed up. @ScotiabankHelps

@PChirag30 Hello Chirag, we would like the opportunity to review this concern in more detail. Please send us a DM so we can gather details to direct you further. Thank you.

@scotiabank Opened a GIC account (SSGP) on 9th July — rejected due to a name mismatch, refund promised in 48 hrs. It's been 20 days with zero response despite repeated emails & calls to customer care. Need refund status/tracking urgently — Sept intake visa processing is at risk

@jeman87 Hi again Mancillia! We're glad to hear everything is working again. 😊 Thanks for the update, and we're always happy to help. Have a great day as well! ^RM

@ScotiabankHelps It's working now, Thanks for taking time to look and respond to this matter. Have a great day!

@scotiabank are you guys almost done checking if the extra CCTB is legitimate government money ? I gotta budget today :) Thanks

@jeman87 Hi Mancillia! Sorry to hear you're having trouble accessing your account. We're not seeing any widespread login issues at the moment, but we'd be happy to investigate. Please send us a DM when you can. Thanks! ^RM

@ScotiabankHelps I can't seem to login to my account via mobile or web browser. Are there certain online maintenence happening at the moment ?

@NikkiL_Books Good morning Nicole, we would like the opportunity to learn more about your experience. Please feel free to join us in DM, so we can obtain further details ^SC

@scotiabank see another reason why I’m leaving after 20 years. Why would you allow replacement cards to be sent over APP, make the client change their log in so they can use it for online banking THEN tell ‘oh no, you have to go in to a branch to use the app?’

@zeldauxoxx Good morning Jessica, we have received your DM and looking forward to responding but X is not accepting a reply to your profile. Please follow us so that we can process your reply ^SC

@zeldauxoxx Good morning Jessica, we would like the opportunity to look into your experience. Please join us in DM, so we can obtain further details ^SC

@scotiabank Also I received NO WARNING that they were going to put a hold. I checked all my email accounts, my mail, my app, no notice. Can't wait to switch banks.

@scotiabank put a hold on my account because of credit debt, now I can't access my child tax benefit that I use to buy things my child needs, like diapers and wipes when I called they couldn't help me doesn't seem to care about their clients.

@corey_a_scott Hi Corey, we'd like to review this further if you could send us a DM. ^KE

@ScotiabankHelps The site glitches when you try to send an Interac e-Transfer. The transfer doesn't send but you still get charged for it. What should the bank do? a) Refund you, since it was never sent. b) Open an investigation that will take 5 business days. Embarrassing.

@1stNationsKJ Hi Kalvin, we understand how important access to our digital channels is, and we'd like to help. Please send us a DM with some additional details.^KE

@scotiabank is down again! I just figure i will put it here every timenthey go down from nownon and add it up every month.

@Katheroxi Hi Katty, we understand how important it is to have access to your funds, and we'd like to help. Please send us a DM with some additional details so we can take a closer look. ^KE

¿Que está pasando con el app? no puedo acceder desde temprano y necesito acceder a mi dinero @scotiabank

@margotnaya Hi Mikayla, please send us a DM to obtain more details so we can help. ^KE

@ScotiabankHelps @SOPEOtsukareBTS same

@ScotiabankHelps anytime I try and login it says "Something Went Wrong, Try Again Later" ?? Is mobile banking down?

@jamieeedward Hi Jamie, we understand your frustration and apologize for the experience. Please send us a DM with additional details, and we'd be happy to assist. ^KE

@jeff_gruntz @scotiabank Yep why ive refused to call about an issue they created

So, called into @scotiabank to try to get a line if credit paid out and closed. The phone line says wait times were less than 2 minutes. 1 hour and 12 minutes into the wait, a message came on with wait times are longer than anticipated. Get your shit together, @scotiabank

@localmooses Hi there! Thank you for sharing this with us, please send us a DM! *KE

haha when you really need the emergency funds your brother tries to send but @scotiabank refuses to help after 4 days of not receiving your e transfer (but says deposited on the senders side)

@DianaMorenam Hello, hope you're doing well. 🙂 At the moment, there are no reported issues regarding transactions not working. However, please feel free to send us a DM, and we'll be happy to look into this further for you.

@scotiabank no está sirviendo el sistema para transacciones?