Sabitlenmiş Tweet
Scott Millard
5.5K posts


One tweet changed the entire future trajectory of ListKit...
I was frustrated that churn and NRR were limiting ListKit’s growth potential.
That's when I decided to do what I always do...
Tweet asking for help!
I simply tweeted "Book recommendations for customer success and lowering SaaS churn?"
That's when some random guy responded with "Lincoln Murphy"
I did some research and came across Lincoln's impressive track record in CS for SaaS, including his book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue" published almost 10 years ago.
Right away, I knew this is a guy I needed to learn from.
I started listening to his podcasts, bought some of his courses, then shared them internally with my CS team.
We were all loving it and seeing immediate improvements from implementing his stuff.
A few weeks later, on BFCM, Lincoln sent out an email offering 1-on-1 coaching calls at a reasonable price point, so I convinced my co-founders at my bootstrapped SaaS to approve this purchase.
Lincoln and I hopped on the first call and immediately clicked. It was awesome.
I knew right then I NEED TO HIRE THIS GUY.
Why?
I had the self-awareness to realize "What got us here won't get us there."
Even though we accomplished a lot already, we are highly ambitious and have big visions for ListKit.
We needed a true expert with a wealth of knowledge and experience, and Lincoln fit the bill.
But I didn't tell him that right away...
He kept giving me direction on the lowest hanging fruit to reduce churn and improve NRR, and I implemented with the team immediately.
We even had him do a live workshop with the entire CS team, and it led to a record month of CS led upsells.
I eventually floated the idea of joining ListKit as a VP of Customer Success to Lincoln...
There's no better investment than in our customer's success.
Over the course of a few weeks, we were able to come to an agreement to get him onboard.
After spending a few days working together in Tampa to get him up to speed, I am more excited and confident than ever before that we have something truly special at ListKit.
Welcome Lincoln to the ListKit family!
Couldn’t be more excited to work with and learn from this legend!

English

nobody likes building out an n8n workflow from scratch...
that's why I turned Claude into my personal n8n builder
I just tell it what kind of flow I want (or drop a screenshot) and it:
– builds the entire thing
– adds full documentation
– leaves sticky notes explaining each node
want the Claude prompt + cheat sheets to set this up?
like + comment “claude” and I’ll send it over (must be following so I can DM)
English


@apollonator3000 Just a straightforward kanban style board with tasks moving in columns from left to right
English

I tweeted this after seeing scott’s tweet with the intention of someone seeing our tweets on top of eachother and screenshotting it and reposting it like this
Trent Huss@trentenhuss
Average twitter timeline
English

@Salmaaboukarr Realized how decentralized my ideas and note taking were
Could never go back somewhere to find something, apple notes doesn’t have in depth enough organization etc
English

@notcamcasey Been looking for studies and stuff that look into this do you have a source you can like other than trust me bro ;) ?
English

“Personal branding is dead!”
“Ads don’t work anymore!”
”I’m shadow banned!”
The truth is, none of these are correct, but none are wrong either.
Every marketing channel is what you make of it, and how well it aligns with your brand.
Ads work. Organic works. Affiliates work.
It’s a matter of pros and cons, budget, and timeline for execution.
I would scale ads if you want to scale a new product from 0-$ 100k in 30 days.
But if you wanted to sustainably build a massive media empire that cashflows for a decade, I would probably use organic.
Everyone is incentivized to convince you that their channel of choice is the only one that works, and we’re all guilty of it (myself included)
The funny thing is, if you look at the chart, they all pretty much have an even distribution of pros and cons
At the end of the day, try them all because you never know which one might be a hit for your business.

English
Scott Millard retweetledi

'content strategy' looks very different depending on what u want
before listening to anyone's 'blueprint', ask yourself...
are you creating because:
a. ur compelled to create
b. you just want to sell a product
c. you want to make an impact
if a)
- use your taste and perspective to inform the creation of your 'flagship' medium. whether thats videos or music whatever it is. keep the art that you want people to see in its original form that you are proud of. if it sucks then u need to get better. but your opinion will be the guiding compass whether or not it is good
- unless ur exceptional, you will need to 'play the game' of other mediums to get your 'flagship' work seen. you'll have to be clever with angles, packaging, promotion, but these should be used to prop up your work, not alter the core product. (eg. learning tiktok/ig to promote ur music. cater presentation to diff platforms but core product remains unchanged & as a form of expression)
if b)
- deeply understand the meta-identity and desired solution of your ideal customer. exactly what they need (down to specifics), who they want to be, and position yourself as the bridge between where they are at and where they want to be. build affinity towards these people and speak directly to them in their own language and preferred presentation style. take them 'under your wing' in everything you produce. share results others have had with your product in a compelling way. show visual proof.
- be ruthless & pragmatic towards doing what works. what resonates with the audience and drives sales ethically is the ideal that you will follow. still think in terms of reputation & not quick cash grab (esp if your face is behind it). also product needs to be good but besides the point
- keep up to date with best practices for each platform. if you are busy running the biz/ops, work w people who live and breathe on these platforms who actually execute (not just strategists)
if c)
- hybrid of the two. create and share things that are close to your heart but also create and share things with the audience in mind. make things with the goal of acquiring new viewership and also make things that only your core audience will understand. build a sense of community by having a central mission that others can identify with and feel like they are a part of something larger than themselves when interacting with your work.
- build references, inside jokes, genuine interaction & discourse inside your stuff. cater to each medium when appropriate, but don't over-engineer to the point where you lose opportunity for deeper connection.
- if you're .001% exceptional just do the same as A
English

I've coached 89 founders on video content, and they all make the same 7 mistakes.
The truth? Most are paralyzed by perfectionism, not by skill.
Here's how to finally break through and create videos that convert:
The Equipment Myth
I've shot commercials for Samsung and NASCAR with just $5k worth of equipment
Yet, founders spend more than this on cameras before filming a single video.
Your iPhone in portrait mode with natural window light will outperform 90% of overproduced content. (Look at TikTok for example)
Content Paralysis
The best founders don't overthink what to say - they simplify complex ideas.
Talk about your transformation: where you stood at the crossroads, what critical decisions turned your fortunes around, and how you navigated through the storm to clear skies.
Your journey is your greatest content asset.
The Editing Trap
I've seen founders hire editing teams that spend $500-$3,000 just to create a 7- minute video..
Trim the beginning and end, add captions, and move on.
Done > perfect.
Self-Image Resistance
Every founder I've worked with, including myself, hated how they looked on camera at first.
Do you think Brad Pitt’s first time acting was his best?
Camera confidence isn't natural - it's practiced. Film yourself daily for two weeks, even if you delete everything.
The Expertise Paradox
You don't need to know everything - you just need to be specific.
Share one concrete lesson per video instead of vague advice.
Delivery Difficulties
Public speaking terrifies 75% of people - even when it's just them and a camera.
The hack to getting over stuttering? Tongue twisters to warm up.
Here are some of my favorites
Beginner: "Red Leather Yellow Leather"
Intermediate: "Which Wristwatches are Swiss Wristwatches?"
Advanced: "The Sovereign Citizen, Steadfast in Station, Sows Sophistication, Shuns Shoddy Sophistry, Showcasing Sterling Sensibility
Invisible Strategy
The biggest mistake? Creating content without a clear path to conversion.
Each video should articulate the value the viewer will gain, explicitly state how each feature or action benefits them, and use examples to illustrate the real-world impact.
Always connect your content to your larger business ecosystem.
After producing videos for 10 years I can promise you this: the foundation for video success isn't technical skill - it's psychological breakthrough.
Start with these frameworks, and you'll be creating content that converts in days, not months.

English












