SoundCloud Support

Our users' privacy is important to us. If you have a request involving personal data like Copyright, account access, payments, violations, or legal issues, please go to our Help Center help.soundcloud.com and get in touch with us from there. Thanks for understanding 🧡

@gquariuz @SoundCloud Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

Hi @SoundCloud @SCsupport Short possible question, can you pay for a year of Soundcloud Go+ I can’t seem to find it.

@Lil_Nucleus Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can, and if you have already created ticket via our help center, one of our team members will be in touch soon! Thanks

Hey @SCsupport I’ve been trying to get these distribution issues fixed for months now and there’s also new ones that keep piling up. My support ticket is 4690326 if this helps because it’s honestly been way too long for these to be solved. Thanks for your time.

@eccogram Hey there, we have responded! Please continue the convo over there. Thanks!

would you mind to help me out w/this request? thank you @SCsupport #4681857.

@dkkaydubz Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport please respond to email it's been like 5 days now

@EmzyGold7 Hi there, we have responded to your other thread. Thanks! Please continue the conversation over there.

@SCsupport My release “Jekajo (Let Us Dance)” has been marked as “Taken Down” in my SoundCloud for Artists account. I have not received any email explaining why, and my Copyright Claim Center shows that there are no copyright claims against my uploads.

Missing Likes on iOS? We hear you, and a fix is on the way! 🛠️ Our latest iOS update drops this Monday, May 25th, to resolve the issue. Turn on automatic app updates so you get it the second it lands. Sorry for the hassle, and thank you for your patience!

@EmzyGold7 Hi there, sorry for the delay. I see that this submission was delivered properly to the stores on our end and is not listed as taken down or rejected. If you are still experiencing issues with this submission, I recommend submitting a ticket to our support team (if you haven't...

@SCsupport I’ve no been able to create a ticket I’ve tried and tried… it keep saying there was a problem loading decagon

@EmzyGold7 Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@norelockmusic Hi there, I see that one of our reps is responding to your ticket, and you should hear back from them soon! Thanks for your extended patience.

@SCsupport Are you freaking kidding me that my music is a free beats? Dude, what in a hell world is wrong with you?

@krypto_cyou Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SoundCloudSupport Hello, my account (roNewMedia) was deleted and I need to restore it, but the support page keeps giving me an error ("Oops, something went wrong"). Can you please help me create a ticket?"

@ManuelMarino Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can, and if you have already created ticket via our help center, one of our team members will be in touch soon! Thanks

@SCsupport Hello @SCsupport, could you please check ticket #4692783? This issue is quite urgent. I decided not to pursue the previous ticket, but this one is very important. Thank you.

@LIKbvmh Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@xstasyslim Thanks for flagging, we can see that one of the team has already followed up via email, lets chat there! Thanks

@SCsupport Hey soundcloud im mentioning you guys because there is some guy named "Mako" that is acting as if he is "Tyler Stephens", and copywriting my friend named Fashionist songs out of spite, he is NOT Tyler Stephens and the region difference is making it hard for my friend to get his songs back as the guy lives in Germany, Fashionist has all rights to songs, and I also have the customer support number from when he had tried to contact you guys (4688653), his perma link is soundcloud.com/ferais, I just wanted you guys to investigate this further as this is unfair and very sad

@defilippo_joe Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SCsupport Re: My new release-Free State of Jones. Why is my total listens on my homes page @ 219 soundcloud.com/hillipsand/fre…. While my INSIGHT page says 236 listens?

@krypto_cyou Could you provide a screenshot of the error you're seeing?

@norelockmusic Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@FN_ZackMaps How can we help?

@norelockmusic Ahh, sorry to hear about this. Feel free to follow up via that email with any further clarification so we can take another look.

@EmzyGold7 Hey, appreciate the flag. If possible, could you please share a screenshot of the error message? Also, is there something we can help with here regarding the original issue? Thanks

@BitaBb @SoundCloud Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@SCsupport @SoundCloud Ticket#4672738:your team asked for details,I sent them all (incl.ISRC),then silence for days.I monetized a selfuploaded track via YOUR button now there's no off switch anywhere in the UI. It's geoblocked for most of my audience;plays fell 97%Please escalate

@RachitSara18515 Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@SCsupport please look into my ticket - 4683615