SoundCloud Support

Our users' privacy is important to us. If you have a request involving personal data like Copyright, account access, payments, violations, or legal issues, please go to our Help Center help.soundcloud.com and get in touch with us from there. Thanks for understanding 🧡

@alex_chernysh Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@lindgren_s15779 Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@deadgrlvivisect Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@Synertia_ @SoundCloud Hey, sorry for any confusion, we only offer monthly free trials for yearly Artist Pro plans, not for monthly. If you prefer to swap to yearly, happy to cancel your current plan and add a month free after switching to yearly.

@SoundCloud @SCsupport the coupon code for the Eyes Cut Deeper remix does not work to redeem SoundCloud Artist Pro. Is it possible for the upgrade link to be updated? Best regards, A couple producers who think the remix we made ought to be heard

@TeZTavatav Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport Thanks for replying. I have an open ticket from a week ago. Need manual password reset; sanctions block email & SMS so bot couldn't help. I am inside my account on the app right now — proof of ownership. Ready to verify immediately. Please escalate to a human. Thanks.

@TeZTavatav Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@NorthEndless210 Hey, some help here: help.soundcloud.com/hc/en-us/artic… If something's up, can you let us know what you are seeing on your side, step by step? cheers

@SCsupport I am unable to upgrade to Go+ student. Everytime I hit upgrade it takes me to Start Listening and nothing changes. Should I just switch to Apple Music?

@dondada2025x Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport you guys didn’t pay a lot of premier users this month, despite sending us the report

@waveboyselex Hey, to start monetising you will need a Artist Pro plan to get set up. After this, there’s some more info here to get started: help.soundcloud.com/hc/en-us/artic…

@SCsupport How can my streams get me paid?

Hey there! We are aware of the 403 error that is currently preventing some users from accessing SoundCloud and we are working hard to fix it right now! 🛠️ We'll keep you posted. Thanks for your patience!

@Synertia_ @SoundCloud @Synertia_ Hey, appreciate this. Could you please share your URL for your SoundCloud with us?

@GatewoodMe49796 Hey there, we're unable to assist with this specific issue via X. Appreciate your understanding, thanks!

@SCsupport #4428747

@j_burnheart We just followed up via email, lets chat there! Thanks

@SCsupport please can someone respond to my ticket - it's an urgent deadline and possibly not a straightforward problem to solve! #4472747

@oldskoolbiz Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport My issue of the IRSC numbers not showing up in my meta data STILL has not been fixed I have a whole compilation album of tracks and none are with the ISRC. I do not want excuses I want what I pay For. Until the issue is sorted I am not paying my subscription fee

@dondada2025x Can you please reply here with the SoundCloud channel url associated with the account you are attempting to discuss?

@LudoLud52170719 Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@Synertia_ @SoundCloud Hey, can you share the existing link and was this for a competition?

@need2drinkwater Happy to help!

@SCsupport Hello! I did that already however I just wanted to know if there a chance because it really means so much to me and my playlists. I am worried of the long wait.

@need2drinkwater Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@youngltheking Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@sadkhan00 @IzzyRam3407 Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport @IzzyRam3407 @SCsupport hey why is payout not processed yet it's 8th of the month ???

@IzzyRam3407 Hey there, please select 'Report a Copyright Issue' and fill out this ticket form: help.soundcloud.com/hc/requests/new? so we can go into more detail. Thanks /A

@JohnSmithwl1m Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SCsupport Why haven’t i been paid yet? My payment summary was sent to me on May 1st it’s been more than a week now…