
sean mcclean
1.2K posts

sean mcclean
@seanpmcclean
ITSM, Education, and Training. ITIL Expert and ServiceNow trainer. Swimmer. Pursuing learning, life, fun, fitness, and adventures where-ever they may be found.
Katılım Mayıs 2013
315 Takip Edilen369 Takipçiler


sean mcclean retweetledi

#ServiceNow tip of the week: build a certification study team!
🕗 Set scheduled (30-60 minute) meetings
📊 Create your own multiple choice questions and research answers as a team (make sure to cite—doc, page, link as you go)
🙂 Have fun while doing it
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Hey folks - just finished some thoughts on the Medium: Insights from (watching) the Kid on my Couch: It’s (always) harder than it ever was link.medium.com/nDW2smrL3Cb If you get a chance - lemee know what you think?
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“Learning Glacially: Hither and Thither but mostly, Yon” by Sean McClean
@seanpmcclean/learning-glacially-hither-and-thither-but-mostly-yon-a22bd79f618a" target="_blank" rel="nofollow noopener">medium.com/@seanpmcclean/…

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Just some thoughts on setting Limits and saying ‘No’. . . link.medium.com/Xj7iQW3enBb
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By involving your customer in the development of SLAs, contracts, and processes you’ll make them feel heard and valued. #servicedesk buff.ly/45R05vV
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@Fotographme1 @WeUseServiceNow More to say on this - it can be hella confusing - and with that in mind I’m going to try to put together a 5 -8 min video in next couple days - ill post link meantime if you’ve got more specific guidance on what your looking at - shoot me a dm
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@Fotographme1 @WeUseServiceNow Oof, I feel the overwhelm in terms of where to start sometimes and I’m in training! That said - a couple of tips:
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🖐️🏾🖐️🏻🖐️🏿🖐️🏽 Raise your hand (reply below) if you've joined or are planning to join one of these Community hosted events!
ServiceNow Community@WeUseServiceNow
👩🏾💻 Looking to learn how to get skilled on the ServiceNow platform, but don't know where to start? Someone who's been there can guide you through the process live, so you don't have to do it alone! 30 minutes and an email is all it takes, so sign up here: spr.ly/6018OFEeO
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@Fotographme1 @WeUseServiceNow - Once you’ve gotten set up on NowLearning - start with the “essentials” class
- take a look at the “personas and paths” to orient yourself
- focus first on classes that day “platform” and “fundamentals” as starting points
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XPeriment number two: so ima be here for the next hour . . . (RiseUp floor) hoping I can catch up w youse. . .
#knowledge23 #riseup

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sean mcclean retweetledi


Knowledge 23 - PreConference Training Day ONE - what’s YOUR Takeaway?
Reviewing and SHARING what you learn is one of the best ways to consolidate knowledge.
Like this Post / Thread - Put a comment here with your ONE takeaway today.
@benredux @micahjrussell
#knowledge23 #riseup

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sean mcclean retweetledi

If you're at Support World this week, please come to my presentation tomorrow! I'd love to have you join me.
If you cannot and would like to connect, please reach out and ask. it would be great to spend some time together!
@FreshworksInc

Portland, OR 🇺🇸 English

The best part of #knowledge is the people and the ideas generated by mixing 'em togther. I can’t wait to share stories, ideas and tips and most importantly, lessons learned with Stacey Prezel, Antulika Bhadouriya, Patricia Bahlmann, and Ivano Bergamaschi at our roundtable 😁

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