Sendwave

You send it. They spend it. We get it. Wave hello to a new vision for Sendwave – now ready for a future made for cross-border communities. Download the app or update yours to experience #TheNewSendwave try.sendwave.com/GjAz/x8jydec8

@Mohd465Omar @carshida @Shadkhanyy @BigVCharts Hi, we’re here to help you get things sorted. Please send us a DM with your ‘WR’ customer number or transfer number so we can look into what’s happening. Thank you for your patience!

@sendwaveapp @carshida @Shadkhanyy @BigVCharts Hi team is there any problem i can see there is delay in sending money internantionaly

Wondering why Sendwave is looking a little different this year? Priscilla from Sendwave walks through all the ins and outs of what's changed and what it means for cross-border communities everywhere. #TheNewSendwave

@mother3_1 @mother3_1 Hi! Thanks for waiting. Our issue is now resolved and you should be able to create transactions without issues! Thanks!

@sendwaveapp have you sought out the problem with your app, I would like to send an urgent fund to Senegal 🇸🇳

@Janenyambu59914 @Janenyambu59914 Hi! We've already responded to your DM regarding your concern. Please don't hesitate to reach out again for further help!

@sendwaveapp Am still yet to receive my refund sendwave return my money!!!!

You send it. They spend it. We get it. Wave hello to a new vision for Sendwave – now ready for a future made for cross-border communities. Download the app or update yours to experience #TheNewSendwave try.sendwave.com/GjAz/x8jydec8

@AmosKiror @AmosKiror Hi there! We have replied to your DM. Kindly check at your earliest. Thanks!

@sendwaveapp 23 days 😂😂and you have not reverse my money back buanaa

@brian_benatus @brian_benatus Hello! We perfectly understand how urgent the funds are. We can only disclose account and transaction details to the account holder/ sender. Please advise your sender to reach us.

@sendwaveapp Have you sorted the mobile app issue you had yesterday? Someone tried sending me money and they kep getting an error message

@Janenyambu59914 @User Hello, Janenyambu59914! Thank you for contacting us and for waiting for our response. Please send us a DM for further assistance. Thanks!

@sendwaveapp @User What requirements am saying I deposited money on your platform it never showed on the platform and you never refunded the money now what requirements are you talking about 🫴

@AmosKiror @AmosKiror Hi there! DM us with your SendWave email address so we can assist. Thanks.

@sendwaveapp you usually fast to check posts but texts In Your DMS is where you draw the line

@Janenyambu59914 @Janenyambu59914 Hi! We're sorry to hear about your experience. Please send us your email address so we can sort this out. Thanks!

@sendwaveapp It's been 3 days from when I sent all the documents and everything that you needed but you are yet to refund me pay me back!!!

@Janenyambu59914 @Janenyambu59914 Hi! We're sorry to hear about your experience. Please send us a DM with your email address so we can sort this out. Thanks!

@carshida @Shadkhanyy @BigVCharts @carshida Hi! We're sorry to hear about your experience. Please send us a DM with your SendWave email address so we can sort this out. Thanks!

@sendwaveapp @Shadkhanyy @BigVCharts Referred someone, they made a deposit and money was deducted from their mpesa account but they can't access it yet on the sendwave account, it's more than 24 hrs now

@Shadkhanyy @BigVCharts @carshida @Shadkhanyy Hi Shadkhanyy, we have replied to your DM. Thanks

@sendwaveapp @BigVCharts @carshida Dm me i already dmed you

@mother3_1 @mother3_1 Hi! Sorry for the trouble. Our service is online. Could you DM us your email ? We'll check your account and help sort this out.

Is @sendwaveapp out of service, I’ve been trying for 3 days now

@Ezmil55 @Ezmil55 We’re sorry for the delay. Please DM us your registered email so we can review your case and help resolve this quickly.

@sendwaveapp How my transaction is pending since 24th April till now?? What's wrong

@sendwaveapp It’s been 21 days and my M-Pesa deposit is still missing. M-Pesa Code: UDA2H0PEBE Wave ID: KR7N-1NW2-FWJ7 I provided proof but no action taken. This is unacceptable. @Sendwave please escalate and reverse my funds immediately or I report to the . #Sendwaveapp

@Shadkhanyy @Shadkhanyy Hi! Sorry for the delay. Please DM us yourregistered email so we can check and update you as soon as possible. Thanks for your patience!

@sendwaveapp dear its been 3 days my transfer is still pending no update please dm me so i can send you my reference

@Shadkhanyy @BigVCharts @carshida @Shadkhanyy Hi! Sorry for the delay. Please DM us your details so we can check your payment and help you directly. We’re here to get this sorted for you!

@sendwaveapp @BigVCharts @carshida @sendwaveapp help please 3 days still not paid

@BigVCharts @carshida @BigVCharts We’re sorry if you feel that way. We didn't receive any DMs from you. Please DM us your details so we can check your inbox and assist you directly with your issue. We’re here to help!

@sendwaveapp @carshida You don't even check inbox

@SMujuzi @SMujuzi Hi! The app is up and running. If you’re having trouble, try restarting it or check your internet. For account issues, please DM us and we’ll help!

@sendwaveapp Is the app working currently?

@ngaruiyamuchai @ngaruiyamuchai Hi! Sorry for the trouble. We currently have issues with our app. You may try to log in at a later time. Thanks!

@sendwaveapp Is the app down? I was having problems logging in, and when I did, all my saved cards and transactions are not there anymore!

@scott_mide @Janenyambu59914 @zobomoneyapp @scott_mide Thanks for sharing your experience. We’re sorry for any inconvenience caused and are working hard to improve. If you’d like, DM us so we can assist with your issue directly!

@Janenyambu59914 @sendwaveapp This was very unfortunate though, so sorry to hear about this. Have actually heard a lot of complaints from people about sendwave recently that's why have moved all of my transactions to @zobomoneyapp eversince and honestly have been enjoying the stability and consistency