start.gg Support

Site load times appear to be returning to normal, but we will be monitoring site performance throughout the day to ensure smooth performance continues.

We are aware of the current site outage affecting users and our team is working to fix the issue. We will post as soon as we have any further updates on this issue.

@RVinceZ_VGC Hey! Please shoot us an email at support@start.gg or send a message via the blue chat bubble on the site if you still need assistance!

Hey everyone, thanks for bearing with us through the outage. Right now, we're estimating a full-fledged fix some time tomorrow, but that's still subject to change. In the meantime, most users should be able to access their pages by refreshing their pages a few times until it loads Thanks again everyone, we'll update if anything changes

Things are still spotty as we continue working on this. As mentioned, refreshing your page a few times can help force it to load, so if you haven't tried that already, please give that a shot

Site functionality has been slightly improving, but still might be limited. In case you missed the last update, try refreshing your page a couple times to see if it'll load properly. Thanks for understanding

No changes to functionality at this time, but attempting to refresh your pages might help it eventually load. For the time attempting reloads of the same page until you regain access seems to be the best temporary fix.

No update to functionality at this point, but we're still working on the issue for those still affected. Thanks for everyone's continued patience

Currently no updates, but we are still working on the issue!

We've identified some issues that may have contributed to the outage and are currently addressing them. That said, most pages should load consistently with a handful of exceptions

We don't have any new updates at this moment but we are still working on the issue and will post about updates as they come along. Thanks again for your patience everybody

It seems like some users have had luck refreshing their pages and regaining access, but we're still monitoring and working on the overall issue

Hey there, we're aware of an issue affecting site functionality for start.gg and are working on the issue. Thank you so much for your patience

@HipiasPSYfr Hey there, sorry to hear you're running into trouble. Please send us an email at support@start.gg with your account information and we will be able to help you out.

@sggsupport Hello ! It is impossible for me to connect I changed 5 times password and my account and now blocked Nothing works anymore and impossible to reconnect. Thank You

@connrokelt @willypNYC Should be fixed now!

@juhadre Hey there, would you be able to open a support ticket with us via email at support@start.gg? Thanks so much!

@sggsupport looking into an issue where Riot IDs with spaces won't add. Please help 🧡

@soudsamus Hey there, so sorry to hear you're running into trouble. We're not seeing issues on our end, if you're still running into trouble please send us a detailed message with a link to the tournament, using the on-site support chat or via email at support@start.gg

@sggsupport some people are logged in to their accounts but they can’t see tasks properly for this set or check in, what is the problem

If you are still having issues with Twitch follow checks not completing, please re-connect your Twitch account on your Connected Accounts page.

This issue has been fixed as of this morning! Please let us know if you're having any other issues with Twitch connections!

Our team is looking into issues caused by a sudden Twitch API change. This includes errors cloning tournaments and registering for events that require Twitch connections. We'll let you all know when it's fixed!