Sharaf DG

@charlesgv @charlesgv Kindly be informed that our trade-in mechanism is only against purchases that are done from the store. Any inconvenience caused is truly regretted. In case you require further assistance, please reach out to us on support@sharafdg.com.

Bought a fridge online from @SharafDG in their Buy back Nov promo advertised in their catalogs and confirmed by their CC agents. Now at time of delivery they refuse to honour their commitment and claim the buy back was only for in store purchases. Pathetic!! #CustomerService!!

@jatinkatejra Thank you for your patience. We’re sorry for the delay you experienced. Your delivery has now been completed, and our team has closed the request. If you need any further support, please let us know.

@SharafDG Horrible After sales service !! Purchased a Tab with the keyboard from the sh Zayed Road branch was promised to have it delivered within 2 to 3 days Ihaven't heard back yet inspite of sending e mail to the cust carethe sales representative says CC will respond

@WalidYari @dubai_consumers @WalidYari We would like to inform you that the order has been cancelled and the refund has also been processed as on 12/11/2025.

يرجى من @SharafDG حل المشكله التي تم تقديما من طرفي اليوم . رقم الشكوى 10696198 @dubai_consumers

@Madshahbaz1007 The amount will need to be paid as per our policy. For further details, we urge you to kindly reach out to the store or our support team on support@sharafdg.com.

@SharafDG Do I need to pay the amount, or will I receive the gift voucher as requested? The store manager has been very arrogant, and I won’t go there until I get confirmation that I’ll receive the gift voucher. Kindly confirm on priority

@SharafDG I am extremely disappointed with my experience with the Digi Shield Plus. When I purchased new mobile, I was informed that the extended warranty would cover all types of damage for two years, now my phone is damaged and they’re asking to pay AED 1,309 for a replacement

@Madshahbaz1007 We request you to visit the store at your earliest convenience to collect the product.

@SharafDG @SharafDG could you please answer this, as I have already raised a complaint to the authorities for the same.

@Madshahbaz1007 @Madshahbaz1007 We request you to kindly reach out to us on support@sharafdg.com so that we may check this further on priority.

@Madshahbaz1007 The product has been replaced and you were notified on 25/10/2025 about collection of the device from the store. We request you to visit the store at the earliest convenience to collect the same.

@SharafDG May I know how much time you will take to resolve the issue

@vermarajeev12 @BoschGlobal @vermarajeev12 We believe that the team has already contacted you and confirmed that the installation will be completed tomorrow. Kindly accept our sincere apologies for the delay and the inconvenience caused due to this.

@BoschGlobal If your service team is not responding even today, tomorrow, i will return the HOB to sharaf DG. #sharafdg @SharafDG

Pathetic service from @BoschGlobal Bought a BOSCH cooking hob from Sharaf DG, and despite repeated calls, no technician has been sent for installation. Twice they assigned someone and both times, the technician just ignored the job! #BOSCH #CustomerService #SharafDG #Dubai

@IamJoLewis @ZahirSayyadDXB We’re very sorry to hear about your experience. After inspection, our service center found no fault with the TV. Hence, a fee was applied when returning the item as per our Return & Exchange policy. We regret the inconvenience and appreciate your understanding.

@ZahirSayyadDXB @SharafDG The same here. We purchased 2 tv’s they don’t work. We have taken videos. They have now taken the tvs back but will not refund the full amount. Charging us 1,200 aed for the pleasure of selling us something that is faulty.

Never using @SharafDG again. Pre order and delivery service don’t work. Customer service is extremely poor. Someone really needs to take action and fix things.

@HotmAm592013 We’re sorry your service experience didn’t meet expectations. Please DM us your order or service number so we can review it and ensure proper follow-up. Thank you for your feedback — we’re working to improve our after-sales support.

@SharafDG أتمنى من شرف دي جي الاهتمام أكثر بخدمة ما بعد البيع. تجربة الصيانة كانت دون المستوى المتوقع من علامة معروفة مثلهم. نأمل تحسين التجربة مستقبلاً 🙏 #شرف_دي_جي

@Madshahbaz1007 @Madshahbaz1007 We have requested for additional information from your end. Kindly check the same and respond back at the earliest so that we may do the needful.

@SharafDG @SharafDG I haven’t received any update yet.

@ZahirSayyadDXB We’re truly sorry to hear about your experience. This is not the level of service we strive to deliver at Sharaf DG. Kindly share your order details via DM so our team can review the matter and assist you at the earliest.

@moamenfathii @moamenfathii Could you please DM us your contact details so that we can reach out to you directly? Alternately, you may also reach out by sending an email to support@sharafdg.com.

I feel compelled to share my extremely disappointing experience with Nothing’s so-called Legacy Promotion for the #Nothing Phone (3). What was marketed as a reward for loyalty turned out to be misleading, inconsistent, and downright unfair – especially for customers in the UAE. Here’s exactly what happened: A Loyal Customer from Day One – IgnoredI own the Nothing Phone (1), the #NothingPhone (2), and several Nothing accessories. I even convinced family members to buy Nothing products. When the Legacy Promotion was announced, I thought Nothing was finally recognizing customers like me. I provided IMEIs, receipts, and everything they asked for — only to be treated with dismissive and contradictory answers. 2. Excuses and Confusion from Support First, support claimed the offer was “region-specific.” When I pointed out that the UAE is an official market where Nothing devices are sold, they deflected by telling me to contact resellers. Then, they suddenly shifted the story and said the promotion is available only through Sharaf DG.4. Sharaf DG – Completely Clueless I personally went to the Sharjah City Centre branch of Sharaf DG, as instructed. The staff there had zero knowledge about the promotion. None. This shows a complete lack of coordination between Nothing and their so-called “exclusive partner.” Customers are sent in circles with no real help.6. Changing the Rules After the Fact After more back and forth, Nothing Support came up with a brand-new condition: the discount is only valid if my #NothingPhone1 or 2 was purchased directly from Sharaf DG. This requirement was never mentioned in any official announcement. And here’s the absurd part: the Nothing Phone (2) was never even sold by Sharaf DG at launch — it was only available through Amazon and Noon. So how could I possibly have bought it from Sharaf DG? It’s a ridiculous excuse designed to block genuine customers from benefiting.8. Double Standards and Discrimination In Europe, when I submitted my Nothing Phone (1) IMEI, I was given a €300 coupon instantly — no issues, no tricks. But in the UAE, the same loyal customer is told “sorry, not eligible” because of hidden restrictions that didn’t exist in the promotion’s official terms. This is nothing short of discrimination against UAE customers. We are being treated as second-class customers, despite paying the same premium prices for Nothing devices. 10. The Final InsultEven after I highlighted the contradictions, the lack of transparency, and the unfair treatment, Nothing’s final answer was basically: “Yes, the rules weren’t clear, but we won’t help you. If you didn’t buy from Sharaf DG, you get nothing.” This isn’t customer care. This is stonewalling, and it shows how little Nothing values the loyalty of its community outside of Europe. 12. Conclusion – A Brand That Punishes Loyalty Nothing talks about community, transparency, and rewarding early adopters. But my experience proves the opposite: The rules are vague and constantly changed. Their local partner (Sharaf DG) is uninformed and unprepared. Customers in the UAE are unfairly excluded, while customers in other regions get the benefits without hassle. Loyal supporters like me are treated with excuses, not solutions. This promotion was supposed to reward loyalty, but in reality, Nothing has punished its most loyal customers in the UAE. I hope the Nothing community sees this for what it really is: a company that hides behind marketing slogans while abandoning its real supporters. @nothing @nothingsupport @nothingarabia @AkisEvangelidis @getpeid

@eslam_elsniper We understand that the delivery was successfully completed today. We truly hope you enjoy your new product. :)

@eslam_elsniper @eslam_elsniper Hi! Your shipment ID W5221735 is scheduled for delivery by 02/10/2025. As this is a new launch, deliveries started from 29th Sep. Thanks for your patience!

@SharafDG my shipment ID W5221735, please assist, I need it today

@zakariyahbk @AppleSupport @Apple The repair has been completed successfully. The product will reach the store today, and you will be notified once it is ready for collection. We sincerely regret any inconvenience caused due to the delay in the repair.

@SharafDG @AppleSupport Complaint number 103989 14 days passed still I didn’t get my phone back @SharafDG is the worst aftersales service provider and also authorised reseller of @AppleSupport .@Apple please look into this

11 days. No iPhone. No answers. @SharafDGOfficial's "Shield Plus" insurance is failing miserably. Promised a 7-14 day repair, now in a communication blackout. @AppleSupport, is this the service standards you expect from your partners? #WhereIsMyPhone #SharafDG #Apple #UAE

@zakariyahbk @AppleSupport Could you please DM us the order details so that we may check this on priority?

@SharafDG @AppleSupport Still waiting for my iphone

@sayyaduae1 @DubaiEconomicCo @sayyaduae1 We are glad to inform you that the refund will be processed as per our discussion with you via email. In case you require any further assistance, please feel free to reach out to us on support@sharafdg.com.

@SharafDG @DubaiEconomicCo

@imkhang196 @imkhang196 We sincerely apologize for the inconvenience that this may have caused. We kindly request you to reach out to us on support@sharafdg.com to have this checked on priority.