SilkFred

@melissaannxxx Thanks, Melissa! I can see the team came back to you via email this morning, confirming your refund has been processed 🫶

@SilkFred Hi, thank you so much! My order number is 10958969. Thank you! 🙌🏻

Hi @SilkFred I sent an item back on 4th Oct and received an email to confirm it had been received back on 9th Oct. I still haven’t received a refund and it’s now been 14 working days since I got the email to say the item was received. Could you please look into this? Thank you!

@lizzyb_xx Hey Lizzie, our DM's are no longer monitored 💗 If you head to our contact page, you'll be able to get in touch: silkfred.com/contact

@SilkFred DM u be nice if u answered!! Your customer service is non existent!!!

@becca_x94 Hey Becca, if you let me know your order number, I can take a look into this for you 💗

Pretty sure evri have lost my parcel and @SilkFred customer service is pretty much non existent so woo £46 down the drain 🫠

@Vanmctingle Thanks, Julie! I can see we've come back to you via email, so as soon as you provide the info needed to log your return, we'll be able to help further 💗

@Vanmctingle Hey! It sounds like you may be logged into 2 different accounts (1 in the app and a different one on the desktop site). If you confirm your order number for me, I can take a further look for you💗

@DonnaJHart11 Hey Donna, this doesn't sound right at all! Could you confirm your order number for me so I can take a look into this for you? 💗

@SilkFred when you’ve been waiting weeks and weeks for a refund… who do I contact when the returned items were acknowledged by you on 25th of May!

@_karaiguess Hey Kara! Please confirm your order number so I can take a look into this for you asap 😀

@SilkFred waiting on a refund from May, you received my return over 14 days ago and still no refund….

@sholmefun I've found your order and looked into this for you 💕 Your item is coming from one of our international brands and delivery takes 10 business days. I've provided the tracking via email & It should be with you this week 😊 - Amar x

@sholmefun Hey Lyya! Could you let me know your order number & I'll look into this for you 💕 - Amar x

@SusanMichael1 Hi Susan, sorry to hear this. Our refund policy is that once your return has been delivered it will be checked and processed within 14 days. We'll drop you an email as soon as it's processed! If you've got any other questions feel free to send us a DM - Natalie H x

@tinywelshdragon I'm so sorry to hear this Dawn. I can see that Helen has contacted the brand and is looking into this for you. We'll have an update on the order ASAP! - Natalie H x

@SilkFred Hi @SilkFred & Natalie. Your colleague advised my fiancé he would get a refund so he re-ordered the item with you hoping to get it in time for Xmas order no 10770004. Company the makes the item says it’s out of stock. Why did you accept the order??

Hello @SilkFred my fiancé ordered my Xmas gift from you 10 Dec it hasn’t arrived & you have stopped responding to his messages. Can you help please? Order no: 10762978. Thank you!

@keldac77 Kelly, I'm sorry that you're waiting on a refund. I've dropped you an email back and we're looking into this now! - Natalie H x

@Vikkimca Hey Vikki, returns can take up to 10 working days to be processed 💗 as soon as it has, you'll receive an email confirming. It won't be much longer now! - Kiran x

@SilkFred my items were received back with you on 8 December and I still haven’t received my refund. Please can this be looked into. Order 10750589

@looeessee Hey Louise! Your parcel is showing as delivered now 🥰 - Amar x

@SilkFred hi, I’m unable to track my order. Order ref is 10763240 I’m expecting it today. Thanks

@BloomsValcina Hey! How can I help? ☺️ - Kiran x

@SilkFred #silkfred - Why is that when you send this company a email it takes them 6 hours to answer. If you send another one in that time you go to the back of the queue. Ridiculous company

@Danielle92_xo £3.99 was for the shipping 💕 - Amar x

@SilkFred I have received an email confirming. Thank you. Can I ask why I am only getting £36.96 back, when I paid £43.94? I know there is £2.99 deducted for return but that still wouldn’t take it down to £36.96?

@SilkFred I returned a package a few weeks ago and have not received my refund yet. Any idea what’s happening? Thanks.

@Danielle92_xo Thanks Danielle! Your refund was processed earlier today so you'll see this back in your account within a few days! - Natalie H x

@SilkFred It won’t let me message you but order number is 10705704. Thank you.