Simplii Financial

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@YoSoyUnArtista Thank you for your question. At this time, there has not been an announced scheduled maintenance for Online / Mobile banking. If maintenance is scheduled, details will be shared in advance. If you have concerns or need immediate assistance, please DM us. ^Monique

@SimpliiFin When is the planned maintenance? How will that affect deposits?

@Giusepp67904859 Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Steven

@SimpliiFin I didnt appreciate you blocking my bill payment with a ad, yes there was no way around the ad, the add was over top of the button to finalize bill payment, you couldn't back out, you had to hit the ad and I had to then start over🫩

@jdelvalle2024 Hi there, we’re sorry to read about your experience. Please send us a direct message so we can better understand the situation. Thank you for bringing this to our attention. ^Steven

@SimpliiFin sucks: "Unfortunately, we haven’t been able to reach you to further discuss your complaint about Transaction Accounts. This confirms that your complaint has been closed." You did not even try to contact me. #SimpliiFinSucks

@Giusepp67904859 Hi there. We’re sorry for the inconvenience you experienced and appreciate you sharing this feedback. If you require any assistance or want to discuss this further, please feel free to DM us. Thank you for bringing this to our attention. ^Steven

@Who_knewit Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Monique

@SimpliiFin what's this BS on my receipt after withdrawing cash saying I can only pull out $500 cash a day? I've got over that, so why can't I take out MY MONEY? I earned it, you didn't. Who are you to tell me what I can take out? I left TD for less than this. Explain.

@Who_knewit If you have any other questions or concerns, please send us a DM and we’ll be happy to assist. (2/2)^Monique

@Who_knewit Hi, we understand your concern. For security reasons and to help protect your account, daily cash withdrawal limits are set on debit cards. If you need to access a larger amount, you can contact our 24/7 Telephone Banking team at 1-888-723-8881 to discuss your options. (1/2)

@RanjitManhas Hi. We didn't receive your direct message, but we are committed to resolving your complaint. Please visit our website to learn more about our process for resolving your complaint at simplii.com/en/legal.html and select "Our process for resolving your complaint" for details. ^Steven

@SimpliiFin dear Simplii, my account has been blocked by fraud team for unknown reasons since a week now. No notification no courtesy call explaining issue. Support teams not helpful. What shall I do? Ombudsman not reachable, mail not working. What kind of banking is this?

@mtnbikecanadian We’re glad you were able to resolve the issue, but we’re sorry for the inconvenience you experienced. For security reasons, we don’t offer verification codes by email at this time. We recommend to check with your telephone provider for more cost-effective SMS options. ^Steven

I appreciate the reply, but I ended up fixing it at my expense. I turned on my Canadian SIM card and paid almost $100 to receive one text message from you. If there’s a way I can add an email. Let me know otherwise the problem has been solved at a pretty significant expense. Thanks again for the reply.

@SimpliiFin I'm travelling abroad and trying to log into my app... and for some reason it's asking for 2FA but I don't have a phone plan here in South East Asia. There is no longer an email option, and the Push method doesn't seem to do anything. And the text/call options are not available to me while I'm travelling. I'm approaching a crisis where I need to access my accounts. Can someone please respond to the email I sent yesterday or DM me here? Basically, talk me through Push notifications that don't seem to do anything, or temporarily enable email to my work or personal email address. TIA! (Yes, my X name isn't in your system... it's a pseudonym. We can clear that up in a DM).

@KroniK_Crypt Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Monique

@SimpliiFin now it’s fucking 4am that youre running maintenance until? Fucking garbage

@valdeesurio Hi. We did not receive your DM, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our process for resolving your complaint at simplii.com/en/legal.html and select "Our process for resolving your complaint" for details. ^Monique

@SimpliiFin You are making it hard to talk to customer service rep. Before, customers can push 0 or hold, now impossible.

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@RanjitManhas If you need assistance, please contact us through a secure channel such as our 24/7 Telephone Banking team at 1-888-723-8881. Our offer to send us a direct message also stands if you'd like to exercise it. (2/2)^Monique

@RanjitManhas Hi, for your security and privacy, please delete your recent post containing your account numbers as soon as possible. Sharing personal banking information publicly can put your account at risk. (1/2)

@RanjitManhas Hi Ranjit, we are here to help. Please send us a DM so we may further review. ^Monique

@SimpliiFin ??

@KroniK_Crypt Hi there, thanks for reaching out. We apologize for any inconvenience caused. If you have any further questions or concerns you'd like addressed, please send us a DM so we may further review. Thank you for your patience. ^Monique

@valdeesurio Hi there, we apologize for any inconvenience caused. If you're still having troubles connecting with a representative, please send us a DM so we may provide further instruction. ^Monique

@valdeesurio (2/2) Even if the options presented don’t exactly match your current request or inquiry, selecting one will allow you to be connected directly to a representative who can assist further. ^Steven

@SimpliiFin I am locked out of my account and called customer service as instructed. Before I can talk to human, told to put 5-digit pin, which I forgot. Your service promptly hangs up on me. How can I talk to a human?

@valdeesurio (1/2) Hi there. Thank you for sharing your experience. If you are having trouble getting through, we recommend waiting for a moment at the step where you are asked for your card number. After a brief pause, the system will provide additional options.