Simplii Financial

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@the__Indian_lad Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Steven

Funny how banks like @cibc and @SimpliiFin are very concerned when your balance goes below $100, but suddenly lose all communication skills once it hits negative.

@the__Indian_lad @cibc Hi there, thanks for providing us with the opportunity to address your concerns. We'd like to learn more about your experience. Please send us a DM so we may further review. ^Monique

@MikeHockings Hi there. Thanks for the honest feedback, we appreciate you sharing it. We know preferences on card design can differ, and rates can vary across products and institutions over time. We’re always listening and value your perspective. ^Steven

One would think that a bank's branding should imply stability not the riot of a 13 yo with crayons. Also one would expect @SimpliiFin "high interest" savings account to have a better return than a @Wealthsimple checking account but that is clearly not the case.

@Lia062599 Hi there. We’re sorry to learn you’re experiencing issues. If you’re still having trouble, please send us a direct message with more details so we can assist you further. Thank you for reaching out! ^Steven

@SimpliiFin are you having issues with your system? Is your site down or what?

@itsdannijee Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Steven

@SimpliiFin y’all better count your damn days !!!!! Someone needs to get in contact with me as soon as possible

@itsdannijee Hi there. Spotted your post and we're here to help. Please send us a DM regarding any concern you may have so we can make sure it is addressed. ^Steven

@dorian246 Hi there. We’re thrilled to know you’d like to recognize one of our employees for their outstanding service! Please send us a dm with the employee’s name and details about your experience, and we’ll make sure your feedback is shared with our team. ^Steven

@SimpliiFin Hi. Is there a way to recognize one of your employees whos done an incredible job?

@pacific0__ Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Steven

man @SimpliiFin customer service is so incompetent they've been a hassle for the last 3 months and I highly suggest that if you will bank with them, have a reliable back-up bank. One with in-person, better, reliable CS

@dorian246 Hi there. We're sorry to learn about your recent experience and would like to learn more. Please send us a DM us at your earliest convenience. Thanks again for bringing this to our attention, as your feedback is important to us. ^Steven

I strongly recommend people in Canada avoid @SimpliiFin . Customer of there's for over 15 years, yet I can't deposit a cheque without the entire thing being held for fraud with zero resolution. Abhorrent company. I'll be taking my business elsewhere as soon as I can.

@pacific0__ Hi there, we're sorry to learn about your experience. Your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

@thegrimwulff Hi there, thanks for reaching out. We apologize for any inconvenience caused. If you are still experiencing Online Banking difficulties, please do not hesitate to send us a DM. ^Monique

@GwenKyrieEleis Hi there. Thank you for reaching out and bringing this to our attention. We understand how concerning unexpected charges can be. For your security, please give us a call at 1-888-723-8881 so we can review your account and assist you directly. We’re here to help. ^Steven

@SimpliiFin @VisaCA please be advised find strange charges billed in Nigeria on African sites on my visa when deposited on a site in Canada called Black Lotus Casino dot com find them fraudulent what can be done ✅? @rcmpgrcpolice @FINTRAC_Canada @CanRevAgency see prev. & att;

@biztimes10 Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Steven

Always fun when you get to the checkout and your bankcard just dosen't work...this is my 2nd card this year @SimpliiFin wtf

@ToniCipriani5 Hi there. We're sorry you're experiencing this issue with device registration. If the problem is still happening, please DM us or call us at 1-888-723-8881. We'll be happy to try to help resolve this for you. ^Steven

@SimpliiFin so all of a sudden my device got unregistered for auth code push notifications, and I can't register again, throws error 6086. Looks like I'm not the only one, some others seem to have the same problem on the Google Play Store comments.

@biztimes10 Please contact our 24/7 Telephone Banking team at 1-888-723-8881. If you have any further questions or concerns, please do not hesitate to send us a DM. (2/2)^Monique

@biztimes10 Hi there, thanks for reaching out. We're sorry to hear this and can certainly understand your concern. Although we would like to review this ourselves, we do not have access to your personal / financial information over the social media channel as it is unsecure. (1/2)

@culturedfinance Hi there, thanks for reaching out and sharing your concerns. We apologize for any inconvenience caused. Our systems are back up and you should no longer experience any issues. If you still continue to do so, please send us a message. ^Monique

@SimpliiFin are you guys down right now?. why cant i log into my bank account wtf

@YoSoyUnArtista Thank you for your question. At this time, there has not been an announced scheduled maintenance for Online / Mobile banking. If maintenance is scheduled, details will be shared in advance. If you have concerns or need immediate assistance, please DM us. ^Monique

@SimpliiFin When is the planned maintenance? How will that affect deposits?

@Giusepp67904859 Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Steven

@SimpliiFin I didnt appreciate you blocking my bill payment with a ad, yes there was no way around the ad, the add was over top of the button to finalize bill payment, you couldn't back out, you had to hit the ad and I had to then start over🫩

@jdelvalle2024 Hi there, we’re sorry to read about your experience. Please send us a direct message so we can better understand the situation. Thank you for bringing this to our attention. ^Steven

@SimpliiFin sucks: "Unfortunately, we haven’t been able to reach you to further discuss your complaint about Transaction Accounts. This confirms that your complaint has been closed." You did not even try to contact me. #SimpliiFinSucks