Simplii Financial

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@MapleDots Hi Frank. Thanks for sharing your feedback. We appreciate you taking the time to raise this, and if you’d like to discuss your experience further, please feel free to send us a DM. ^Steven

@saskryan @SimpliiFin @FCACan I just moved most of our family accounts to wealth simple where they notify you when you have a debit or credit card charge. Insane that @SimpliiFin reserves that feature only for CIBC. Fraud is best caught immediately and those warnings are crucial!!

Did a bone-headed mistake moving money between accounts, and rightfully ended up with an NSF charge However, @SimpliiFin is still charging $45, despite the @FCACan regulations that cap NSF fees in Canada at $10 (and Simplii's own FAQ stating it is $10!)

@saskryan Hi Ryan, thank you for bringing this to our attention. We understand your concern regarding the NSF charge. Please send us a DM at your earliest convenience so we can look into this further. ^Steven

@1MinuteMan Hi there. We did not receive your private message, but we're happy to address any concerns you have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details or call us at 1-888-723-8881 (24/7) ^Steven

@SimpliiFin pathetic customer service. Just making up holidays now???

@1MinuteMan Hi there. We spotted your post and we're here to help. Please send us a private message regarding any concern you may have so we can make sure it is addressed. ^Vlad

@JacobJPhillips Hi Jacob, we’re sorry for the wait and understand how frustrating this situation has been. We’ve received your most recent DM and have responded there to continue assisting you. ^Steven

Another 34 Minutes… Lawd! 🤷 The Agent Was Kind But This Whole Situation Is Silly & All I Can Do Now Is Wait… #Fraud #BankFraud #Bank #Banking #Canada #Simplii #SimpliiFinancial @SimpliiFin #Money

Need A New Debit Card.. Been Trying To Reach @SimpliiFin For Weeks.. #FRAUD On My Account Still Going On. Can’t Reach Them By Phone. Fraud Email Sent And Unanswered @cibc Says They Can’t Help, Can’t Online Chat w An Agent Without My Card Or Speak Over The Phone. Absolutely

@JacobJPhillips Hi there, thanks for reaching out. We appreciate you providing us the opportunity to address your concerns. We've received your DM and will continue the conversation there shortly. ^Monique

#Simplii Is Making This So Difficult To Get My Money Back • They Sent Me PDF Forms To Fill Out And No One At @SimpliiFin Knew What To Fill Out Or Click • Transferred 3 Times. Had Two Rude Agents The 3rd Was Kind But Still Was Unsure %100 On How To Fill It Out. #Banks #Canada

@MrChit43903541 Hi, thank you for your feedback. We apologize for any inconvenience caused by our verification process. These steps are in place to protect your account and personal information, but we understand they can be frustrating and appreciate your patience. ^Steven

@DavidLu68644720 Hi there. We responded to your other post as well. If you believe the transaction may be unauthorized, please call us at 1-888-723-8881, available 24/7, to request a dispute review. If you have any trouble, please send us a DM. ^Steven

@SimpliiFin @ShopprsDrugMart Does anyone know how to find address of a transaction I'm trying to dispute? Simplii says I made a large purchase at shoppers, but simplii is not able to tell me which location. My local shoppers drug mart has checked their records, nothing.

@DavidLu68644720 Hi David. Our customer service team may not have access to additional details about a transaction’s physical location. If you believe the transaction may be unauthorized, please call us at 1-888-723-8881, available 24/7, and request to dispute the transaction. ^Steven

@SimpliiFin Can't get more information about physical location of a transaction I don't recognize from my statement. Customer service hasn't been able to help. What can I do?

@NiteFlightJason Hi there. We appreciate understand how important a card’s look and feel can be, and we appreciate you taking the time to share your feedback. If you have any questions about your card renewal or anything else, please feel free to reach out. ^Steven

@SimpliiFin if you're planning on sending me a monstrosity like this when my nice, professional looking blue debit card expires.. don't bother #embarassing

@JacobJPhillips @cibc Hi Jacob, thanks for reaching out. We're sorry to hear you've been unable to connect with our Telephone Banking team. We'd like to learn more about your concerns. Please send us a DM so we may further review. ^Monique

@Sam4Shady Hi there, thanks for reaching out. We'd like to better understand your concerns. Please send us a DM so we may further review. ^Monique

@RandallAlb70530 Once we receive your proof of income, document review typically takes 3–5 business days. These are standard timeframes, but processing can vary depending on any additional verifications required. If you’d like to confirm the status, please call us at 1-888-723-8881. ^Steven

@SimpliiFin I applied for loc , tentatively approved online. Mailed proof of income Sunday from Ottawa. How long est should it be to review docs and posted loc on my acct so I can start using it assuming no hitches

@SimpliiFin quick question I hand a personal loan which was rently paid off. If I applied for new small loan will you use info on file or do I need to provide all new financial docs again even though nothing has significantly changed

@CaulpnryDC Hi there! Thanks for your feedback. We understand how disruptive pop-up ads can be during important tasks like bill payments. Please visit our page: simplii.com/en/home.html and select the "Feedback" button found to leave any feedback regarding our Online / Mobile Banking. ^Mei

.@SimpliiFin can I ask whose bright idea it was to put pop up ads/promos in the middle of doing a bill payment on the mobile app? Happens nearly every time - it’s extremely annoying, and disruptive.

@MoodyMoolga Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Mei

@SimpliiFin Approved for a CC, completed Canada Post verification, and took a hard pull on my credit. 12 days later, i called for not receiving the card but the agent says im lying and never got the approval. WTF? Need answers

@MoodyMoolga Hi there, we’re sorry to learn about this experience. Please send us a DM so we can look into this and help clarify what happened. ^Steven

@Guitmandoslider Hi John. Some applications can take a few days to process while we complete verification steps and review the details provided. If you’d like an update on your application, please give us a call at 1-888-723-8881 and we’d be happy to help. ^Steven

@SimpliiFin Why does it take so long to open an account. Been waiting 3 days with no logical answer for the delay....

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@Vikram662 Hi. We did not receive your DM, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our process for resolving your complaint at simplii.com/en/legal.html and select "Our process for resolving your complaint" for details. ^Monique

What a massive downgrade @SimpliiFin!!! I feel like I’m using a card I got at a circus, 🤡.

@MoonBhaaii Thank you so much for your feedback! We're delighted to hear that you’re enjoying the new cards and their design. Your comments about the bold use of colors are greatly appreciated. Thanks for choosing Simplii Financial! ^Monique

@SimpliiFin new cards are awesome. Good design. Boldly use colors